E: support@e-carehub.co.uk



Moving Into and From Supported Living (England) Policy

Policy Statement

This policy sets out the values, principles and procedures underpinning this supported living provider approach to helping move into and out of their supported living situation in line with their personal wishes and goals and care and support needs.

It follows the principles of person-centred care practice as required by the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, {{org_field_name}}’s responsibilities under the Care Act 2014, the Competition and Markets Authority UK guidance on consumer law (2018) and CQC guidance Right Support, Right Care, Right Culture (2020).

In line with best practice this care provider helps the people who come to live here to be as independent as possible. It encourages people to have a full social life outside of the supported living scheme or personal accommodation and to take part in community activities in which they are interested and able to join.

{{org_field_name}} supports people to them to find suitable education, training and jobs according to their abilities and interests. The aim is to enable all the people using our service to lead the sort of life they would by living in an “ordinary” household.

{{org_field_name}} encourages and supports the people whom it supports to lead independent lifestyles as tenants or owners of their own accommodation with the support that we can provide.

If a person in their supported living accommodation whom we are supporting is unhappy with either the accommodation or the support and wants to move out, we will in consultation and partnership with relatives, social workers and others involved in the person’s welfare, ensure that their views and feelings are fully considered and carefully assessed.

This process involves working with the person or persons to assess their reasons, the potential benefits and disadvantages of a move, any risks to personal and others’ safety and the many material and practical issues that must be addressed.

Preparation and Planning for Moving In

Once a decision is taken that a person should acquire a tenancy and receive care and support from this care provider, and contracts have been agreed and signed detailed planning and preparations for their moving in can go ahead.

For most people wanting to move into our service, for example from a care home, this process will form part of their continuing needs assessment and service planning.

As their chosen care provider we will then designate one of our staff to be their key worker or link worker to work with the person moving in and with other care staff and professionals involved or likely to be involved in their care and support to form a moving-in plan.

The moving in plan could include:

{{org_field_name}} will then:

Preparation and Planning for Moving On

When a person using the service decides to leave the accommodation or is required to do so for some other reason such as breach of contract, and in doing so terminates {{org_field_name}}, {{org_field_name}} will adopt the following procedures.

• {{org_field_name}} will develop with the person and other key people involved a leaving plan.
• The plan will:
a) clearly state the reasons for the person leaving the current accommodation and giving up the care and support that has been provided with it
b) specify the care and support with the resources needed by the person in his or her new situation
c) summarise the services that have already been provided
d) evaluate the experiences and achievement of the goals and objectives of the person using the service so far
e) provide opportunities to visit or get to know the person’s new situation and to provide support on the tasks to be completed in the new situation to enable the person to make a smooth transition
f) discuss any risks involved with the person and others involved including any new care provider.
• The moving on plan will be developed and explained to the person receiving care in a language or manner that they understand.
• All details and information will be recorded on the person’s moving on plan.
• A leaving date will be set with the person and the new provider (where applicable).
• A manager or appropriate staff member, eg key worker, will discuss with the person receiving care their experiences of living in the current situation and (where appropriate and applicable) asking the person receiving care (and others involved with the person) to complete the current provider’s evaluation/satisfaction questionnaire before they leave.
• The current care provider will pass on in line with information sharing policies all relevant information and documentation to the agencies and services involved in the person’s future care and support as quickly as possible.
• All information passed on will be up to date, complete and accurate, and has the consent of the person receiving care to be passed on.
• There will be full co-operation and communication with all health and social care agencies and professionals involved in the person’s wellbeing.

Where a person receiving care is moving to relatives or carers or some form of independent accommodation, or as a young person is subject to a transition plan, the above procedures will be followed as far as is reasonably practical.

Similarly, where a person receiving care decides to leave at short notice or a decision is taken for that person to leave at short notice, every effort will be made to make sure that all relevant information is communicated as quickly as possible to the new provider.

Self-discharge at Short Notice

Similarly, where a person using the service decides to leave at short notice or a decision is taken for that person to leave at short notice, every effort will be made to make sure that all relevant information is communicated as quickly as possible to the new situation.

In the event of a person using the service is demanding to leave at short notice, {{org_field_name}} will do the following.

In the event of a person using the service who seeks to leave and about whom there are concerns regarding their safety or to the safety of others, {{org_field_name}} will immediately alert the social worker or people responsible for the person’s safety and wellbeing to discuss and decide actions that can be legitimately taken.

Safeguarding and Protection, Including Deprivation of Liberty

{{org_field_name}} recognises that a vulnerable person’s moving-in and on plans will need to include assessments of risks to their safety and how he or she should be protected from risks of abuse and exploitation, particularly the safeguarding of their personal finances and possessions.

It is recognised that vulnerable service users who move into or out of a supported living arrangement, whose care and treatment involve degrees of restrictiveness that could amount to a deprivation of their liberty might need to be assessed against the “acid test” for deprivation of liberty, which was formulated in the Supreme Court judgment of March 2014. This test considers whether an individual:

It is recognised that all three elements must be present for the acid test to be met. If they are present, then it will be necessary to seek authorisation from the Court of Protection (if not done already) of the care and treatment arrangements that are resulting in a loss of personal liberty and human rights.

The advice of the local safeguarding team will be sought if the to determine any course of action, in which is seen to serve the person’s interests best.


All staff who work with people using the service will receive training and supervision appropriate to their roles and responsibilities so that service users have positive experiences in “moving in and “moving on”.

Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}

Reviewed on: {{last_update_date}}

Copyright ©2024 {{org_field_name}}. All rights reserved

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