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Display of Quality Ratings in Care Homes (England) Policy

Policy Statement

{{org_field_name}} understands that under Regulation 20(A) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 it must display the current quality rating awarded by the Care Quality Commission (CQC) within 21 days of it being notified of the award. The rating will show that the service has been awarded one of the following grades: “Outstanding”, “Good”, “Requires Improvement” or “Inadequate”. If it does not display the rating following CQC directions, then it is liable to be fined by CQC under its legal enforcement powers.

{{org_field_name}} understands that:

• it must display the rating in every premises in which a regulated activity is being carried out, eg within {{org_field_name}}
• it must ensure that the rating is displayed so that the public in general and service users and those acting on their behalf will know what rating has been awarded, eg in the entrance and/or on its public notice board
• it is best practice to make stakeholders and others connected with the service aware of the rating which has been awarded when communicating with them, for example, by email and letter, and by including the information in its letterhead
• if the service has a website, it must also include the rating
• it must always display its most up-to-date rating
• the CQC has made posters available, which can be downloaded from its website, that include all of the information needed for the display of the quality rating; thus providing a standard against which compliance with the requirement can be assessed
• if it decides against using the CQC poster for one of its own making it must show that the latter is as conspicuous and legible as in the CQC template
• for adult care services (care homes), the requirement is for a Premises poster to be displayed prominently in {{org_field_name}} (and with corresponding information on its website).

Requirements for Care Homes

To comply with the requirement, {{org_field_name}} displays its poster prominently [eg in the entrance area and/or in those areas of the home that attract the attention of service users, and other visible areas such as the notice board].

It also follows the CQC recommendation (as shown in the CQC template) to include on display the summary of the inspection report that has produced the rating. This information is made fully available to service users and those concerned with their care by including it [eg in the home’s brochures, other information provided to prospective service users and the service user guide].

Online Ratings

The service follows CQC guidance by using its widget and templates that can be downloaded from the CQC website. The use of these tools enables the service to:

• identify ourselves as the service that has been awarded a rating
• clearly show what the awarded rating is together with supporting information
• provide a link to the CQC website enabling further information about its assessment of the service to be accessed
• the date of publication of the inspection report which produced the rating.

Celebrating Success

Following CQC recommendations, if the service gains an “Outstanding” or “Good” rating, it will use all opportunities to publicise this result.

Supporting Information

Should the service be awarded a rating of “Requires Improvement” or “Inadequate”, it will provide supporting information to show how the service is making any improvements that have been assessed as being needed to achieve a rating of “Good” or “Outstanding”.

Training

All staff are made aware of the requirement to display the service’s quality rating and with service users and their relevant others are fully involved in the policies and plans to improve it.

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Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}

Reviewed on: {{last_update_date}}

Next Review Date: {{next_review_date}}

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