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D285. Procedures for New Service Users in Domiciliary Care: Quick Facts

• New service users should be given care and support that complies with the fundamental standards. Compliance Issues
• In a marketised care system, care providers should pay special attention to how they acquire “new customers”. Advertising and Information
• Care providers should have staff who can provide clear, accurate and constructive information about what {{org_field_name}} can and cannot offer. Fielding Enquiries. Handling Referrals
• All prospective service users must have their needs assessed before a service can be provided. Assessing Needs. Deciding a Service Plan
• There needs to be a written contract made with the service user and/or any commissioning authority involved. Service Agreements and Contracts
• It is important to pay attention to the practical details that can help or hinder getting the service delivery off to a good start. Practical Matters
• Care workers should recognise that new service users and their informal carers might find their presence in their home stressful. Starting the Service.
• Management availability and support is essential at the start of the service to resolve any teething difficulties. Checking Progress
• There needs to be careful monitoring and reviewing to address difficulties and to improve {{org_field_name}}. Troubleshooting. Initial Review

Providing new service users with care and support has training implications for that agency’s administrative staff and its care workers.

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Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}

Reviewed on: {{last_update_date}}

Next review date: this policy is reviewed annually (every 12 months). When needed, this policy is also updated in response to changes in legislation, regulation, best practices, or organisational changes.

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