E: support@e-carehub.co.uk



D328. Access to homes of People Who Use a Domiciliary Care Service

Policy Statement

This policy sets out the values, principles and procedures underpinning this domiciliary care service’s approach to gaining legitimate access to and maintaining the security of home of a person receiving care and for seeking emergency access if there is no response to a routine visit.

{{org_field_name}} recognises that the people whom we are supporting are living in their own homes. We also recognise that some people to whom we are providing a service could require regular, even continuous care during the day and night care, which means that care staff could need regular access to their accommodation.

We will always do this in ways that both respect people’s rights for privacy and dignity and maintain accessibility to their premises in order to ensure their safety and wellbeing in line with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, particularly Regulations:


  1. During the initial assessment, when care is planned, access and the security of {{org_field_name}} should be discussed and an agreement reached about how the care worker(s) will effect entrance to the home of the person receiving care. This should be made part of {{org_field_name}} agreement and entered on the care plan.
  2. {{org_field_name}} will always obtain the consent of the person to the access arrangements decided.
  3. Decisions about access will always be made in a transparent way with the full involvement of the person receiving care and those involved in their care arrangements.
  4. If the person cannot give their consent because of mental incapacity, a decision on the arrangements needed will be taken in line with Mental Capacity Act 2005 best interests procedures.
  5. {{org_field_name}} will also seek the person’s consent as described above if it is decided that care workers should gain direct access using a duplicate or master key or by electronic means to the person’s accommodation.
  6. {{org_field_name}} expects its care workers to always respect the person receiving care’s privacy and dignity by preparing them for their arrival, which could be by knocking, texting or another agreed method. This includes where the care worker has direct access with a key or code.
  7. Domiciliary care staff should:
    a. always carry their identification badge and show it to the person receiving them in the home on entry
    b. always encourage people receiving care to adopt safe home security practices wherever possible, including using door safety chains, even when they know that it is the domiciliary care worker at the door, and requesting identification.
  8. Our care staff should never:
    a. agree to leave a key outside a house, in a safe place or on string by the letterbox
    b. attempt to effect forced entry to {{org_field_name}}.
  9. If it is decided that the care worker should hold a copy of the key of the person receiving care , their permission or that their relatives should be made in writing and a suitable entry made to {{org_field_name}} agreement and the care plan.
  10. Key holding should never be embarked upon without the express permission of the care worker’s line manager or supervisor or without an entry being made to the care plan.
  11. Staff who hold keys for people receiving care should:
    a. label the key with a code, never with the name and address of the person, in case the key gets lost
    b. be careful that they keep the key in a safe place at all times
    c. inform their line manager immediately in cases of the loss or theft of keys.

Protocol for Entering the Home of a Person Receiving Care

Care staff should:

Identity Card Policy

Identity cards are provided for all care and support staff entering {{org_field_name}}s of people receiving care. The cards should:

Emergency Procedures in the Event of Inability to Gain Access

The following procedures (which should be adapted for local application) should be followed in cases where the care worker attends premises but cannot get in because of lack of means of access, or receive an answer from the person receiving care.

Related Policies

The policy should be used in relation to {{org_field_name}}’s policies on:


All staff should understand this policy and know how to follow access, keyholding and home security procedures. Security training is included in the induction training for all new staff. In-house training sessions on security are conducted at least annually and all relevant staff attend.

Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}

Reviewed on: {{last_update_date}}

Next review date: this policy is reviewed annually (every 12 months). When needed, this policy is also updated in response to changes in legislation, regulation, best practices, or organisational changes.

Copyright ©2024 {{org_field_name}}. All rights reserved

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