D54. Death in Service

This policy provides organisational guidelines for appropriate actions if a member of staff dies while an employee of {{org_field_name}}. The policy covers death by natural causes or as the result of an accident at or outside work.

Introduction

The priority for {{org_field_name}} is to ensure that the family of the employee is helped and supported through the process, and that the administration of the employee’s remaining affairs with {{org_field_name}} are dealt with quickly and effectively. {{org_field_name}} will also seek to provide support and help for colleagues and friends affected by the death.

All staff are reminded that they should make sure {{org_field_name}} has details of their next of kin or who should be contacted in an emergency, and that these details are updated as appropriate, eg on marriage or divorce. Those employees covered by a death in service benefit or life assurance should also make sure that they have completed an expression of wishes form (obtainable from the HR department) and that this is also updated where necessary. If this is not done, any proceeds from the policy may not be paid in accordance with the employee’s wishes.

Where Death Occurs Outside Work

When the employee dies away from the workplace as a result of illness or accident, {{org_field_name}} will establish contact with the family of the employee and offer help and support as appropriate. Specific responsibilities are set out below.

Death While at Work

If the employee dies at work of natural causes, the emergency services will be called immediately to confirm death and take care of the removal of the body. Next of kin will be informed as soon as possible, in person unless distance makes this impractical. The responsibility for ensuring that the family is informed as quickly as possible lies with the HR department, but it may be that the immediate manager or a close colleague known to the family is a more appropriate person to take on the task.

Where the death is unexpected, there may be an autopsy and a coroner’s enquiry. If this should happen, staff are expected to co-operate fully with any investigations and will be given paid time off to do so.

The process is the same if the employee dies as a result of an accident at work. As well as involving the emergency services, {{org_field_name}} health and safety advisor must be notified immediately so that they can take appropriate action and also notify the Health and Safety Executive (HSE). Staff are expected to co-operate fully with any investigations into the cause of the accident.

Suicide

Should the employee commit suicide, {{org_field_name}} will offer support to the family to try and help identify the cause. If it is work related, {{org_field_name}} will do all it can to ensure that the circumstances which prompted this action are rectified.

Responsibilities

The immediate manager

The employee’s immediate manager is responsible for:

telling their colleagues about the death in a sympathetic way
completing a leaver’s form for HR so that outstanding salary and other payments can be expedited as quickly as possible
liaising with the family about attendance at the funeral; subject to the wishes of the family, close colleagues will be given paid time off to attend the funeral as long as this does not create operational problems
reminding staff affected by the death that they may seek counselling through the employee assistance programme
emptying the employee’s desk or locker and sorting out personal property to be returned to the family
informing customers, clients and suppliers (where necessary and appropriate) of the death of the employee and providing details of any arrangements to continue their relationship with {{org_field_name}}.

The HR department

The HR department will take the lead in:

ensuring that outstanding pay, etc is calculated quickly and efficiently and sent to the appropriate person (this may be the solicitor handling the estate)
liaising with the family about funeral arrangements and any help {{org_field_name}} can provide
agreeing which senior members of {{org_field_name}} will attend the funeral to represent {{org_field_name}} and ensuring that they are told the relevant details in good time
drafting a letter of condolence to go from {{org_field_name}} to the bereaved family; this should normally be signed by the chief executive
organising a wreath or flowers in accordance with the wishes of the family
explaining to the family the disposal of any other employment assets the employee may have had, eg death in service benefit, life assurance, pension pot, and how these will be managed
maintaining contact with the family as appropriate until all work-related matters are resolved.

Publicity

In the unlikely event that the employee’s death is of interest to the media, all comment must be left to the chief executive or a nominated deputy.

Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}

Reviewed on: {{last_update_date}}

Next review date: this policy is reviewed annually (every 12 months). When needed, this policy is also updated in response to changes in legislation, regulation, best practices, or organisational changes.

D54. Death in Service