E: support@e-carehub.co.uk



Health and Safety in Domiciliary Care (Wales) Policy

Policy Statement

This policy outlining the steps taken by {{org_field_name}} to maintain safe working practices is in line with the relevant Regulated Services (Service Providers and Responsible Individuals) (Wales) Regulations 2017 and accompanying statutory guidance, particularly Regulation 56: Hygiene and Infection Control and Regulation 57: Health and Safety.

It should also meet the relevant health and safety laws and guidance issued by the Health and Safety Executive. (See www.hse.gov.uk.) The aim is always to ensure, as far as is reasonably practicable, the health, safety and welfare of the service users, staff and the health and safety of other persons who may be affected by its activities. Management and staff will work in partnership with all involved to fulfil the service’s statutory duties to ensure everyone’s safety.

{{org_field_name}} will:

The Organisation of Health and Safety

The overall and final responsibility for health and safety in {{org_field_name}} is that of: ________________________.

Day-to-day responsibility for ensuring this policy is implemented is that of: ________________________.

To ensure that adequate health and safety standards (as applicable) are maintained and improved, the following people have responsibility in identified areas.

NameRoleArea of responsibility
  Fire Drills and Evacuation
  Manual Handling
  First Aid
  Risk Assessment
  Accident Reporting/Recording
  Accident Prevention/Prevention of Slips, Trips and Falls
  Health and Safety Information and Training
  Infection Control
  Covid-19 coronavirus
  Equipment Safety

The following service users have agreed to be consulted and involved in health and safety matters.


Full consultation with staff and service users on health and safety matters will be achieved in the following ways.


Staff Consultative Arrangements

{{org_field_name}} has a designated person, safety committee or working party to organise all consultations on health and safety matters. Representation covers all appropriate areas of work or special hazards that apply to {{org_field_name}}.

The Organisation’s Responsibilities

The organisation will ensure that:

Employees’ Responsibilities

Employees must ensure that they:

Specific Arrangements for Health and Safety

Risk assessments

{{org_field_name}} understands the need for regular risk assessments to ensure that risks and hazards are identified and suitable controls put in place to eliminate hazards and reduce those risks.

In {{org_field_name}}, _____________________ is responsible for performing regular risk assessments of the workplace. The findings of the risk assessments will be reported to _______________________ and action to remove or control risks will be the responsibility of ____________________. Records will be kept of all risk assessments and regular reviews performed to ensure that all actions have been completed.

Emergency procedures — fire and evacuation

{{org_field_name}} understands how dangerous a fire can be. The organisation will, therefore, take all reasonable action to ensure that fire is prevented and that in the event of a fire staff, service users and visitors can be safely evacuated.

______________________ is responsible for ensuring the fire risk assessment is undertaken and implemented, and kept up to date, also for ensuring that the emergency evacuation procedure is in place, is kept up to date and is appropriately communicated to all service users, staff and visitors.

Escape routes in the offices will be checked every day by __________________ and fire extinguishers and fire safety equipment will be checked by ___________________ every _________ and the results recorded. Alarms will be tested by _________________ every __________ and a fire drill will be held every _____________.

The following staff have been identified and trained as Fire Wardens: _______________________________.

  1. Fire safety arrangements, practice and guidance are documented in the organisation’s Fire Safety Policy.
  2. All required maintenance and checks on fire detection and warning systems will be carried out by a competent person and recorded.
  3. Detailed evacuation procedures will be displayed in prominent positions in the premises with notification of evacuation points placed in all corridors and stairwells.
  4. Regular fire drills will be carried out with records kept.


{{org_field_name}} understands its responsibility to ensure that all equipment is safe to use and appropriately maintained and serviced.

____________________ will be responsible for identifying all equipment that needs regular maintenance and servicing. Defective equipment should be taken out of service by staff and any problems found with equipment should be reported to ___________________ who will prioritise and order repairs or replacement as appropriate. Full procurement, servicing and maintenance records will be kept.

Safe handling of hazardous substances (COSHH)

{{org_field_name}} understands the need to ensure that staff and service users are protected from potentially hazardous substances.

___________________ will be responsible for identifying all substances which need a COSHH assessment and for ensuring that those assessments are completed and kept up to date. Product information sheets for each identified substance will be kept in a file that is accessible to staff.

Health and safety information, training and supervision

___________________ will be responsible for ensuring that an up-to-date Health and Safety Law poster is prominently displayed and that all relevant health and safety information is passed on to staff.

___________________ is responsible for co-ordinating health and safety training, including induction training, manual handling training, fire training, first-aid training and specialist training in risk assessment and health and safety management. {{org_field_name}} will keep records of staff training and all staff will be held responsible for ensuring that they attend any training required.

Specific jobs requiring specialist training are as follows: _______________________.

In {{org_field_name}}, all staff will be adequately appraised and supervised. Supervision of young workers and trainees will be arranged, co-ordinated and monitored by _______________________.

Accidents and first aid

{{org_field_name}} understands the need to ensure that all accidents and incidents are reported, and adequate records kept and reviewed so that trends and patterns can be identified and action taken.

________________ is responsible for ensuring that accident records are kept and monitored, and that any appropriate actions resulting from reviews are put into action.

The Accident Book/Accident Forms are available here.


________________ is responsible for investigating and reporting accidents, diseases and dangerous occurrences to the enforcing authority if required.

The following staff are qualified as first aiders.


The following staff are trained to act as “appointed persons” for first aid.


First-aid boxes are placed in the following locations.


Covid-19 risk mitigation measures

Like for all other adult social care organisations, the Covid-19 pandemic that started in the UK early in 2020 has had a serious impact on the running of this agency. With many service users identified as particularly vulnerable to the virus, {{org_field_name}} has acted throughout the pandemic to take whatever action is necessary to ensure that, wherever possible, they are protected.

___________________ is responsible for leading on and co-ordinating the Covid-19 response. However, it is up to all staff to work closely together and to support each other through these difficult times.

{{org_field_name}} will keep up to date with the latest public health and national government information about the risk of coronavirus in the UK. The infection control lead for the agency will maintain close links with local health protection teams and will be responsible for circulating essential information to staff and service users and their families. They will also update the organisation’s management team.

In {{org_field_name}}:

Arrangements will include increased co-working with partner organisations to identify service users considered at risk and ensure adequate levels of support without introducing increased infection risk. Control measures will also include an adjustment to work delivery methods suggested in national guidance whereby staff and service users are “grouped” wherever practicable, thus reducing the number of people entering people’s homes. Arrangements will be regularly updated and clearly communicated to service users and their families.

{{org_field_name}} has supported and will continue to support the Covid-19 vaccination programme for service users, staff and carers. In {{org_field_name}} all care workers are strongly encouraged to be vaccinated against Covid-19 unless they are officially exempt.

All staff must carefully follow the organisations policies on the use of personal protective equipment (PPE) such as face masks.

Contingency plans will be kept up to date covering actions to be taken in the event of a Covid-19 outbreak in the local area. These plans will include access to local public health advice and support.

Staff health and wellbeing is considered a key priority and all reasonable actions will be taken to ensure that staff are protected and kept informed. Staff who become ill with coronavirus or who test positive for infection will be expected to self-isolate themselves in accordance with government restrictions.

The agency understands that, according to government advice, staff with pre-existing health conditions who were identified as being “high-risk” and were subject to government “shielding” measures during the height of the pandemic are safe to return to work as long as they take the same precautions as others. All such staff will be offered occupational health support if they have ongoing concerns.

Infection prevention and control (IPC) measures

The infection control lead for the organisation is _________________________.

{{org_field_name}} believes that general adherence to high standards of infection prevention and control is the best way to prevent the person-to-person spread of pathogens such as coronavirus and maximise the safety of both staff and service users. To achieve this the organisation’s infection control policies and procedures will be implemented in full, especially those related to:

Staff should comply fully with all policies and procedures, including those relating to PPE wearing and hand sanitisation. Managers and supervisors will ensure that policies are supported by the provision of appropriate resources such as PPE and hand sanitiser gels.

The infection prevention lead will be responsible for ensuring timely supplies of necessary resources, especially hand hygiene products, disinfectants, cleansers and suitable PPE.

Work-related ill health

{{org_field_name}} is committed to taking any reasonable action to ensure the health and wellbeing of its staff. The service understands that sickness rates can indicate underlying occupational health problems and issues.

________________ is responsible for ensuring adequate and appropriate facilities, and arrangements for welfare at work.

_________________________ will provide occupational health advice and services.

Health surveillance (the monitoring of staff health) is required for employees doing the following jobs: ____________________________.

Health and safety policies

{{org_field_name}} has the following policies where applicable.

___________________ is responsible for ensuring that policies are made available to staff, are kept up to date and that any changes are communicated to staff as required.


Providing adequate health and safety training to ensure employees are competent to do their work is the responsibility of __________________________.

Training will commence on the first day of employment so that employees are familiar with basic procedures once they are at their place of work. All new staff will be expected to attend induction which will include the provision of statutory information designed to ensure safety at work in line with the Social Care Wales: All Wales Induction Framework for Health and Social Care.

Following induction, a programme of health and safety refresher training will be agreed in line with staff’s continuing learning needs, needs for updating and qualifications’ progression.

A requirement to attend any of the courses will be agreed with each member of staff during their annual appraisal. The need to attend a specific course will then be added to their personal training plan.

Signed course attendance registers and details of training attended by staff will be kept.

Full details will be included in the organisation’s Health and Safety Training Policy.

Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}

Reviewed on: {{last_update_date}}

Copyright ©2024 {{org_field_name}}. All rights reserved

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