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Information Provision for Prospective Service Users in Domiciliary Care (Wales) Policy

Policy Statement

This policy sets out the values, principles and procedures underpinning the service’s approach to providing information for prospective users.

This domiciliary support service will provide everyone who is interested in receiving or is referred for our services with all necessary information so that they can decide or not to use the service. We provide this information in line with the requirements of Regulation 19: Information About the Service of the Regulated Services (Service Providers and Responsible Individuals) (Wales) Regulations 2017 and statutory guidance.

The policy should be used with others on pre-service and commencement of service arrangements, including:

• Needs Assessment
• Information for Service Users: Range of Services
• Pre-Service and Commencement of Service
• Responding to Requests for Service
• Self-funding and Direct Payments Arrangements
• Contracts and Agreements and Termination of Service.

Policy on Information Provision for Prospective Service Users

{{org_field_name}} considers that prospective users have a right to be provided with as full information as possible before making a decision about receiving the service. To this end, we will:

• publish full information about the service and its objectives in accessible language, including the Welsh language and formats as required
• ensure that any prospective service user is given all available written information relevant to their making a sound choice
• allocate staff to meet with prospective service users and their informal carers and to respond to any questions or requests for further information
• similarly, provide information if requested to a prospective user’s friends, relatives, advisors or advocates
• allow a reasonable amount of time to enable prospective users to make informed choices
• co-operate fully with other providers and professionals who might be involved in any current or future service provision
• provide full information about the service’s fees and related charges and contractual matters, including termination of service
• discuss with each person how they would like to have their care provided
• discuss with each person how they would like to organise their care
• include as part of the information and discussion the service’s duty of care to make sure that the person is kept safe and its approach to safeguarding
• make available, or show how to find, recent and previous Care Inspectorate Wales inspection reports on the service and the assessments made.

Training

All relevant staff are given training in the provision of information to prospective service users.

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Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}

Reviewed on: {{last_update_date}}

Next review date: this policy is reviewed annually (every 12 months). When needed, this policy is also updated in response to changes in legislation, regulation, best practices, or organisational changes.

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