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Staff Complement and Deployment in Domiciliary Support (Wales) Policy

Policy Statement

This domiciliary support agency aims to be fully compliant with current staffing regulations. It carefully monitors and reviews its staffing complement and turnover and terms and conditions of service to ensure that it employs staff who are of the required calibre to provide high-quality care and to enhance the practice of these members of staff.

This policy should be read and used in relation to the agency’s other staffing policies, including those that address terms and conditions of service and working practices, supervision and training.

To comply with its registration requirements, particularly Regulation 34: Staffing — Overarching Requirements of the Regulated Services (Service Providers and Responsible Individuals) (Wales) Regulations 2017 and accompanying statutory guidance, and to support the implementation of the Social Services and Well-being (Wales) Act 2014, the agency is committed to:

Principles of the Staffing Policy

  1. All staff have clearly defined job descriptions.
  2. All staff are expected to shadow other members of staff during their induction period to better understand their own and others’ roles and responsibilities.
  3. All staff job descriptions are linked to achieving the individual goals of people who use the service as set out in their care plan.
  4. Staff are made familiar, and are expected to comply, with the respective code of conduct/practice for their profession or occupation.
  5. Staff are also made familiar with and are expected to comply with the agency’s safeguarding policies.
  6. All nursing staff and allied health professionals employed by the agency (where applicable) comply with the standards of conduct and practice established by their own regulatory bodies.
  7. Staff are only expected to go beyond their job descriptions in exceptional circumstances to make sure service people’s needs are being met.

As part of their work roles, all staff are expected to:

Commitment to Teamwork and Interdisciplinary Working

The agency is committed to having an effective staff team, with sufficient numbers and complementary skills to support people’s assessed needs at all times. The rota and total numbers of staff planned to be on duty at any one time will therefore be set according to the:

In terms of staff experience, it is the agency’s policy that:


Staff who are new to care work are inducted into their roles in line with the Social Care Wales: All Wales Induction Framework for Health and Social Care and are made aware of other staff roles and responsibilities, and the agency’s commitment to teamwork as part of the training process.

Staff with previous experience of care work but who are new to this work setting have an induction programme related to their roles and responsibilities. Further training is provided as and when new roles are introduced.

Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}

Reviewed on: {{last_update_date}}

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