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Information Provision for Prospective Service Users in Domiciliary Care (Wales) Policy

Policy Statement

This policy sets out the values, principles and procedures underpinning the service’s approach to providing information for prospective users.

This domiciliary support service will provide everyone who is interested in receiving or is referred for our services with all necessary information so that they can decide or not to use the service. We provide this information in line with the requirements of Regulation 19: Information About the Service of the Regulated Services (Service Providers and Responsible Individuals) (Wales) Regulations 2017 and statutory guidance.

The policy should be used with others on pre-service and commencement of service arrangements, including:

Policy on Information Provision for Prospective Service Users

This care service considers that prospective users have a right to be provided with as full information as possible before making a decision about receiving the service. To this end, we will:

Training

All relevant staff are given training in the provision of information to prospective service users.


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