E: support@e-carehub.co.uk

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Policy Statement

This care home will provide everyone who is interested in receiving or is referred for our services with all necessary information so that they can decide or not to use the service. We provide this information in line with the requirements of Regulation 19: Information About the Service of the Regulated Services (Service Providers and Responsible Individuals) (Wales) Regulations 2017 and statutory guidance.

Information for People Preparing to Live in a Care Home

Our policy is to provide detailed information to people preparing to receive care as follows. Our service guide includes:

Our user guide and “welcome pack” is produced in Welsh and English in easy-to-read forms and facilities are in place to translate existing versions into other languages and to produce alternative formats if required.

Training

All relevant staff are given training in the provision of information to prospective people receiving care.

All new staff are expected to develop their skills in providing information to prospective and current people receiving care as part of their induction training.


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