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DC16-Health and Safety at Work Policy

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Registration Number: {{org_field_registration_no}}

Health and Safety at Work Policy

1. Introduction

At {{org_field_name}}, we are committed to ensuring the health, safety, and well-being of all employees, service users, and others who may be affected by our work activities. As a domiciliary care provider, we recognise the unique risks associated with providing care in people’s homes and are dedicated to creating a safe working environment, preventing accidents, and promoting a culture of safety.

This policy sets out our approach to managing health and safety effectively, ensuring compliance with the Health and Safety at Work Act 1974, The Management of Health and Safety at Work Regulations 1999, CQC Fundamental Standards, and other relevant legislation.

Related Policies:

DC14 – Receiving and Acting on Complaints Policy

DC17 – Infection Prevention and Control Policy

DC18 – Risk Management and Assessment Policy

DC20 – Fire Safety and Evacuation Procedures

DC23 – Lone Working and Staff Safety Policy

DC24 – Management of Accidents, Incidents, and Near Misses Policy

DC27 – Staff Supervision, Training, and Development Policy

DC37 – Moving and Handling Policy

DC47 – Record Keeping and Documentation Policy

DC49 – Prevention of Falls and Injury Policy

2. Purpose

The purpose of this policy is to:

This policy applies to all employees, including care workers, managers, office staff, contractors, and volunteers.

3. Our Commitment to Health and Safety

At {{org_field_name}}, we take our responsibility for health and safety seriously. We believe that a proactive approach to health and safety is essential in ensuring the well-being of our staff, service users, and all individuals affected by our work. Our commitment extends beyond compliance with regulations; we strive to create a culture where safety is an integral part of everything we do.

Providing adequate resources to ensure the effective management of health and safety

We allocate sufficient financial, human, and material resources to ensure that health and safety measures are effectively implemented. This includes investment in staff training, provision of high-quality protective equipment, and continuous improvements to policies and procedures. We regularly review our resource allocation to ensure that health and safety remain a priority.

Identifying and managing risks through thorough risk assessments

We conduct comprehensive risk assessments for all aspects of our domiciliary care operations, including working in service users’ homes, lone working, infection control, moving and handling, and fire safety. These assessments help us identify potential hazards, evaluate risks, and implement control measures to mitigate dangers. Risk assessments are reviewed regularly and updated whenever there are changes in working conditions, new regulations, or incidents that require reassessment.

Providing appropriate training and supervision to staff

We ensure that all employees receive mandatory health and safety training upon induction and at regular intervals thereafter. Training covers areas such as infection prevention, manual handling, fire safety, personal safety while working alone, and dealing with emergencies. Supervision is provided through regular monitoring, spot checks, and performance reviews to ensure that staff consistently adhere to best practices and comply with health and safety protocols.

Ensuring staff have access to Personal Protective Equipment (PPE) where necessary

We recognise the importance of infection prevention and control for both staff and service users. All employees are provided with appropriate PPE (including gloves, aprons, masks/respiratory protection where indicated, and hand hygiene products) in line with UK Health Security Agency (UKHSA) health protection advice and Department of Health and Social Care (DHSC) adult social care infection prevention and control (IPC) guidance, as well as any local NHS/Integrated Care System (ICS) IPC requirements. Staff are trained and assessed as competent in the correct selection, use, donning/doffing, storage and disposal of PPE to reduce the risk of cross-contamination and to ensure safe care.

Implementing emergency procedures to protect staff and service users

We have comprehensive emergency response procedures in place to deal with incidents such as medical emergencies, fires, serious injuries, or threats to personal safety. Staff are trained in first aid, evacuation procedures, and how to respond to aggressive behaviour or challenging situations. All employees have access to emergency contact numbers and escalation protocols to ensure they can quickly obtain assistance when needed.

Monitoring, reviewing, and improving our health and safety practices regularly

We maintain a continuous improvement approach to health and safety management. Regular audits, inspections, and feedback from staff and service users help us assess the effectiveness of our policies and identify areas for enhancement. We also encourage open reporting of accidents, near misses, and concerns, ensuring that every incident is investigated and lessons are learned to prevent recurrence. Policy updates are made in response to new legislation, industry best practices, or emerging risks.

By embedding health and safety into our daily operations and fostering a culture of accountability and awareness, we ensure that {{org_field_name}} provides a safe working environment for all employees and a secure and comfortable experience for our service users.

4. Responsibilities for Health and Safety

Health and safety is a shared responsibility between employers, employees, and management. At {{org_field_name}}, we ensure that all levels of the organisation are actively engaged in maintaining a safe working environment. Our commitment to health and safety is embedded in our daily operations, and we expect all staff to take an active role in upholding our standards.

4.1 Employer Responsibilities

As an employer, {{org_field_name}} has a legal duty of care to provide a safe and healthy working environment for all employees, service users, and any individuals affected by our operations. We are committed to fulfilling our responsibilities by:

4.2 Employee Responsibilities

Employees play a vital role in maintaining health and safety standards. Every staff member has a legal duty to take reasonable care of their own safety and that of others who may be affected by their work. Employees must:

4.3 Management Responsibilities

Managers and supervisors have a key role in implementing and enforcing health and safety policies. Their responsibilities include:

5. Risk Assessments and Hazard Management

At {{org_field_name}}, we recognise that risk management is a fundamental component of ensuring a safe working environment for both staff and service users. We conduct comprehensive risk assessments as part of our proactive approach to preventing accidents, injuries, and health-related issues. Our risk assessments consider the unique challenges associated with domiciliary care, including working in unfamiliar home environments, lone working, and moving and handling responsibilities.

We ensure that all risk assessments are documented, regularly reviewed, and updated in response to changes in working conditions, incidents, or regulatory requirements. Staff are required to report any potential hazards they encounter during their duties to ensure that risk management remains an ongoing and dynamic process.

Service Users’ Homes

Providing care in a service user’s home presents environment-specific risks that must be assessed on an individual basis. Our risk assessments consider factors such as:

We work closely with service users and their families to address and reduce risks while respecting the individual’s right to live independently in their home.

Employee Working Environments

Our staff often work alone, which introduces risks that must be carefully managed. We assess:

We provide guidance, training, and protective measures to support staff in these situations and ensure they feel safe while carrying out their duties.

Office Premises

For staff working in our office, we assess and manage risks such as:

By maintaining a safe and well-organised work environment, we ensure that all staff can carry out their duties efficiently and comfortably.

5.1 Control Measures

Once risks are identified, we implement effective control measures to eliminate or reduce hazards. These measures are designed to be practical, sustainable, and compliant with regulatory requirements.

Providing Training to Staff on Safe Working Practices

All staff receive mandatory training on health and safety, including risk identification, personal protective measures, and emergency response procedures. Training is provided upon induction and refreshed regularly to ensure that staff are equipped to handle risks effectively.

Ensuring That Appropriate PPE is Available

To protect against infection and other hazards, we ensure that adequate PPE is provided and that staff understand how to use it correctly. This includes gloves, masks, aprons, and hand sanitiser, particularly when handling bodily fluids or working in environments where cross-contamination is a concern.

Modifying Care Plans to Address Identified Hazards

When risks are identified in a service user’s home, we work with care professionals, families, and service users themselves to modify care plans accordingly. This may involve:

Regularly Reviewing and Updating Risk Assessments

Risk assessments are not a one-time process; they are monitored and reviewed regularly to ensure their ongoing effectiveness. Reviews are conducted:

6. Infection Control and Hygiene

As a domiciliary care provider, infection prevention is critical to maintaining a safe environment for both staff and service users. Infectious diseases, including respiratory infections, gastrointestinal illnesses, and healthcare-associated infections, pose a significant risk in care settings. Effective infection control is essential to reducing the spread of disease and ensuring the well-being of all individuals receiving or providing care.

Our infection control policies are aligned with DHSC “Infection prevention and control: resource for adult social care”, relevant UKHSA health protection advice, local NHS/ICS IPC requirements, and CQC expectations under Regulation 12 (Safe Care and Treatment). All employees must adhere to these procedures to minimise health risks and uphold a safe care environment.

Regular Handwashing and Use of Hand Sanitisers

Hand hygiene is the most effective measure for preventing the spread of infections. Staff must wash their hands using soap and water for at least 20 seconds before and after contact with service users, after handling waste, and after removing personal protective equipment (PPE). When handwashing facilities are not available, staff must use alcohol-based hand sanitisers with a minimum of 60% alcohol content. Regular hand hygiene audits are conducted to ensure compliance.

Correct Use and Disposal of PPE, Such as Gloves, Masks, and Aprons

All staff must wear PPE appropriate to the care task being performed. Gloves must be changed between tasks and disposed of immediately after use to prevent cross-contamination. Aprons must be worn when providing personal care or handling food. Face masks should be used when necessary, particularly in cases of known infection risk. Staff receive training on how to don, doff, and dispose of PPE correctly to prevent the risk of self-contamination.

Safe Handling and Disposal of Clinical Waste

Clinical waste, including used PPE, dressings, and bodily fluids, must be handled and disposed of according to regulatory guidelines. Waste must be placed in designated clinical waste bags and stored securely before collection by an approved waste disposal provider. Staff are trained to identify and manage different types of waste to ensure compliance with infection control standards.

Cleaning and Disinfecting Equipment and High-Touch Surfaces

All care-related equipment, including mobility aids and medical devices, must be cleaned and disinfected after each use. High-touch surfaces such as door handles, light switches, handrails, and shared equipment must be cleaned regularly with approved disinfectants to reduce the risk of contamination. Staff are provided with cleaning schedules and checklists to ensure all necessary hygiene measures are followed.

Preventing the Spread of Infection in Service Users’ Homes

We conduct risk assessments in each service user’s home to identify potential infection risks. If a service user has a known infection, additional precautions such as barrier nursing techniques and enhanced PPE requirements are implemented. Staff are trained to recognise early signs of infection and report any concerns to management so that appropriate action can be taken.

Staff Training and Compliance Monitoring

All employees undergo infection prevention and control training as part of their induction and through regular refresher sessions. Training includes the principles of infection control, correct use of PPE, hygiene protocols, and emergency procedures in the event of an outbreak. Compliance with infection control policies is monitored through audits, spot checks, and feedback from service users and staff.

Outbreaks and escalation

Where there is a suspected or confirmed outbreak (or unusual cluster) of infection, staff must immediately inform their manager so that {{org_field_name}} can implement enhanced IPC controls, seek specialist advice where required (for example via local NHS/ICS IPC routes or UKHSA health protection advice), and take proportionate steps to protect service users, staff and visitors. Decisions and actions (including communications and any service adjustments) will be documented and reviewed for learning.

Risk assessment under Regulation 12 (Safe care and treatment)

Infection risks are assessed as part of individual service user and environmental risk assessments, with controls implemented to prevent avoidable harm (including PPE selection, hand hygiene facilities, safe waste handling, cleaning regimes and any task-specific precautions). Risk assessments are reviewed when needs change, after incidents, or when national/local guidance changes.

By enforcing these infection control measures, {{org_field_name}} ensures that all staff and service users are protected from avoidable health risks. These procedures are continuously reviewed and updated in response to emerging health concerns, changes in government guidance, or identified areas for improvement.

7. Safe Moving and Handling

Staff often assist service users with mobility and transfers, which poses a risk of injury to both the service user and the care worker. Safe moving and handling practices are essential to prevent musculoskeletal injuries, falls, and other accidents. We ensure that all moving and handling activities comply with The Manual Handling Operations Regulations 1992 and best practices in healthcare settings.

Mandatory Training

All care workers receive comprehensive moving and handling training as part of their induction and ongoing professional development. Training covers:

Training is refreshed at regular intervals, and additional training is provided whenever new equipment or updated techniques are introduced.

Use of Approved Mobility Aids and Equipment

We ensure that all mobility aids and equipment used for moving and handling are safe, regularly inspected, and fit for purpose. This includes:

All staff are trained on the correct assembly, adjustment, and use of mobility aids to ensure safe and comfortable transfers for service users.

Conducting Risk Assessments

Before undertaking any moving and handling task, we conduct individual risk assessments to determine:

These assessments are regularly reviewed and updated whenever a service user’s condition changes.

Reporting Moving and Handling Concerns

Staff are encouraged to report any concerns or issues related to moving and handling, including:

All reports are reviewed by management, and necessary adjustments are made to ensure ongoing safety for both staff and service users.

By implementing robust training, risk assessments, and equipment management, we ensure that safe moving and handling practices are maintained at all times, reducing the risk of injury and enhancing the quality of care.

8. Lone Working and Personal Safety

Domiciliary care staff frequently work alone in service users’ homes, which presents unique safety challenges. Without direct supervision or immediate support, lone workers may be at increased risk of accidents, medical emergencies, or encountering aggressive behavior. {{org_field_name}} is committed to ensuring the safety and well-being of all lone workers by implementing robust policies and procedures designed to mitigate risks and provide adequate support.

Regular communication and welfare checks via phone or monitoring systems

We maintain regular contact with lone workers through scheduled check-ins, phone calls, or electronic monitoring systems. Staff are required to confirm their arrival and departure from each service user’s home, allowing managers to track their location and well-being. If a worker fails to check in within the expected time, designated protocols are in place to initiate a welfare check.

Training on de-escalation techniques to manage difficult situations

Working alone can expose staff to situations where they may encounter challenging behavior, aggressive individuals, or potential violence. All employees receive comprehensive training in conflict resolution and de-escalation techniques to help them respond effectively to such situations. This training includes strategies to remain calm, set boundaries, and safely remove themselves from dangerous encounters.

Reporting mechanisms for any concerns about personal safety

We have a clear and accessible reporting system that allows lone workers to report any safety concerns, near-misses, or incidents as soon as they occur. This ensures that all risks are documented, investigated, and mitigated appropriately. Staff are encouraged to report any issues without fear of reprisal, and management takes all concerns seriously, implementing additional safety measures where necessary.

Emergency contact procedures to ensure staff can request help when needed

All lone workers are provided with emergency contact numbers for their supervisor, emergency services, and safeguarding leads. In high-risk situations, staff may be equipped with personal safety alarms or GPS tracking devices that can be activated in case of an emergency. In addition, our organization operates an out-of-hours support system to ensure that help is always available when needed.

By enforcing these safety measures, {{org_field_name}} aims to create a secure working environment for all lone workers, minimizing risks while ensuring the continued safety and well-being of both employees and service users.

9. Fire Safety

Fire safety is a fundamental aspect of our health and safety management, ensuring that both service users and employees are protected from fire-related risks. As a domiciliary care provider, fire hazards may exist within service users’ homes, office environments, and any other locations where care is provided. We take proactive measures to minimize the risk of fire and ensure that all staff are adequately trained to respond to fire emergencies.

All employees receive fire safety training

We provide mandatory fire safety training to all staff as part of their induction and through regular refresher courses. This training covers fire prevention, identifying fire hazards, how to use fire extinguishers, safe evacuation procedures, and how to assist service users in the event of a fire. Employees must complete this training and demonstrate an understanding of fire safety protocols.

Fire hazards are identified and mitigated in service users’ homes

Before commencing care, a fire risk assessment is conducted in each service user’s home to identify potential hazards, such as overloaded electrical outlets, blocked exits, or unsafe heating appliances. Where necessary, we provide guidance to service users and their families on how to reduce fire risks. We also work with local fire authorities and social services if additional fire prevention measures are required.

Staff are aware of fire evacuation procedures in offices or service locations

Employees working in office environments or communal care locations must be familiar with fire evacuation plans, exit routes, assembly points, and procedures for assisting individuals with mobility issues. Regular fire drills are conducted to ensure staff can respond effectively in an emergency. All staff are responsible for ensuring that service users receive necessary support in case of evacuation.

Smoke alarms and fire extinguishers are regularly checked and maintained

We ensure that all service users’ homes have properly functioning smoke alarms and carbon monoxide detectors where applicable. Where a service user’s home lacks appropriate fire detection equipment, we advise and support them in obtaining and maintaining these safety devices.

In office environments, we maintain fire extinguishers, emergency lighting, and clear fire escape routes. Regular inspections and servicing are carried out in accordance with fire safety regulations, and any fire hazards identified are addressed promptly.

By implementing these fire safety measures, we ensure that all staff, service users, and visitors are protected from fire-related risks, and that appropriate procedures are in place to prevent and respond to emergencies effectively.

10. Accident and Incident Reporting

Accurate and timely reporting of accidents and incidents is essential for maintaining a safe working environment and preventing future occurrences. At {{org_field_name}}, we have a structured approach to accident and incident reporting to ensure all incidents are thoroughly investigated and corrective actions are taken.

Immediate reporting of accidents to a manager

All employees must report any accident, injury, or near miss immediately to their line manager or designated health and safety officer. This includes minor injuries, as they may indicate underlying risks that need to be addressed. Prompt reporting enables swift action to reduce further risk to employees, service users, and others affected.

Documenting details of the incident for investigation

Once an accident or incident has been reported, it must be formally documented using the organisation’s Accident and Incident Report Form. This documentation must include:

Managers must review these reports and escalate concerns where necessary.

Identifying corrective actions to prevent recurrence

Following an accident or incident, a root cause analysis is conducted to determine how and why the event occurred. Based on the findings, appropriate corrective actions are implemented, which may include:

All corrective actions are documented, and staff are informed of any changes to ensure ongoing compliance with safety standards.

Notifying the Health and Safety Executive (HSE) where necessary

Certain types of accidents, injuries, and dangerous occurrences must be reported to the Health and Safety Executive (HSE) under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) 2013. These include:

Our management team ensures that all mandatory reporting requirements are met in a timely manner.

Notifying the Care Quality Commission (CQC) where required (CQC Notifications)

In addition to reporting duties to the HSE under RIDDOR, the Registered Provider/Registered Manager must ensure that CQC is notified without delay of incidents, events and changes that are legally notifiable under the Care Quality Commission (Registration) Regulations (Notifications). This includes (where applicable) allegations of abuse, serious injuries, events that stop the service running safely and properly, and other notifiable incidents affecting the health, safety or welfare of people using the service.
All staff must escalate potential notifiable events to the Registered Manager (or on-call manager) immediately so that:

  1. the event is reviewed against notification thresholds;
  2. the correct notification route and timeframe is met; and
  3. records clearly evidence the decision-making and actions taken.

Duty of Candour (CQC Regulation 20) – openness with people when things go wrong

Where an incident meets the threshold for a notifiable safety incident, {{org_field_name}} will follow the statutory Duty of Candour by:

Duty of Candour actions must be coordinated by the Registered Manager (or delegated senior manager) and recorded alongside the incident investigation, outcome and learning.

Encouraging open reporting of incidents

We promote a culture of transparency and learning, where employees feel safe and supported in reporting concerns without fear of blame. Reporting incidents is seen as an opportunity to improve safety and prevent harm rather than as a punitive measure.

By proactively addressing incidents, analysing trends, and implementing preventive measures, {{org_field_name}} continuously improves workplace safety, protecting both employees and service users from avoidable risks.

11. Training and Continuous Improvement

At {{org_field_name}}, we are committed to ensuring that all employees are equipped with the necessary knowledge and skills to maintain a safe working environment. Health and safety training is an essential part of our organisational culture and is designed to prevent accidents, promote best practices, and ensure compliance with all relevant regulations. Our approach to training and continuous improvement is structured, proactive, and tailored to the needs of our workforce.

Mandatory Health and Safety Training

All employees, including care staff, administrative personnel, and managers, are required to complete comprehensive health and safety training during their induction period and at regular intervals throughout their employment. The training programme includes:

All training is delivered by qualified trainers through a combination of classroom sessions, e-learning modules, and practical assessments to reinforce understanding and ensure competency.

Ongoing Training and Refresher Courses

To maintain high standards of safety, employees are required to participate in regular refresher courses and updates on new health and safety policies, emerging risks, and regulatory changes. Training sessions are reviewed annually and updated as necessary to incorporate best practices and new legal requirements.

Supervision and On-the-Job Training

In addition to formal training, on-the-job supervision and mentoring play a key role in ensuring staff apply safety principles correctly. New employees are supported by experienced colleagues and managers to reinforce their understanding of safety protocols and ensure compliance with policies in real-life care settings.

Regular Safety Audits

To assess the effectiveness of our health and safety training and policies, regular safety audits are conducted. These audits include:

Findings from audits are used to enhance training programmes and implement necessary changes to improve overall safety.

Employee Feedback and Continuous Improvement

We actively seek feedback from staff regarding their experiences with health and safety training and workplace practices. Employee suggestions and concerns are taken into consideration when developing new training materials or revising existing policies.

Feedback is gathered through:

By continually assessing, updating, and enhancing our health and safety training programmes, {{org_field_name}} ensures that employees remain well-informed, confident, and capable of maintaining a safe working environment for both themselves and the service users they support.

12. Monitoring and Review

At {{org_field_name}}, we are committed to maintaining the highest health and safety standards through continuous monitoring, assessment, and improvement. Our monitoring and review processes ensure that our policies remain effective, up to date, and responsive to emerging risks and regulatory changes. By regularly evaluating our health and safety performance, we strive to create a safer environment for employees, service users, and other stakeholders.

Reviewing Incidents and Trends to Identify Areas for Improvement

All reported accidents, incidents, and near misses are thoroughly investigated to determine the root causes and identify any underlying safety issues. We maintain detailed records of all incidents and conduct trend analysis to detect recurring hazards or patterns of risk. When areas for improvement are identified, appropriate corrective actions are taken, including policy amendments, additional staff training, or operational adjustments.

Conducting Periodic Audits of Health and Safety Practices

Regular health and safety audits are conducted to assess compliance with company policies, legal requirements, and best practices. Audits include:

Findings from audits are reviewed by management, and any deficiencies are addressed through immediate corrective actions and long-term improvements.

Updating Policies and Training Programs as Needed

Health and safety policies are reviewed and updated regularly to reflect:

Whenever policies are updated, staff members are informed of the changes, and additional training is provided where necessary to ensure full compliance.

Encouraging Feedback from Staff and Service Users

We recognise that employees and service users are valuable sources of insight regarding potential safety concerns. We encourage open communication and feedback through:

Feedback is carefully considered, and where appropriate, improvements are implemented to enhance safety and well-being across our operations.

Annual Policy Review and Continuous Improvement

This policy is reviewed annually to ensure it remains aligned with current legislation and operational needs. However, in cases where significant regulatory changes, new risks, or serious incidents occur, an earlier review will be conducted. The review process involves input from management, employees, and health and safety specialists to ensure a comprehensive evaluation and continuous improvement.

By implementing a robust monitoring and review framework, {{org_field_name}} ensures that health and safety remain a top priority, creating a safe and compliant working environment for all employees and service users.

13. Compliance and Legal Framework

At {{org_field_name}}, we are committed to full compliance with all applicable health and safety legislation, ensuring that our operations meet the highest standards of safety for both employees and service users. Our policies and procedures align with the legal and regulatory requirements governing domiciliary care services in England.

Health and Safety at Work Act 1974

This Act forms the foundation of health and safety law in the UK. It places a legal duty on employers to ensure, so far as is reasonably practicable, the health, safety, and welfare of employees, service users, and others who may be affected by work activities. This includes the provision of safe working conditions, adequate training, and appropriate risk management measures.

The Management of Health and Safety at Work Regulations 1999

These regulations set out specific duties for employers to conduct risk assessments, establish health and safety policies, and implement preventive measures. As part of our compliance, we regularly assess risks associated with domiciliary care, ensuring that appropriate control measures are in place to protect staff and service users from harm.

The Control of Substances Hazardous to Health (COSHH) Regulations 2002

Under COSHH, employers must identify hazardous substances, assess risks, and implement measures to prevent or reduce exposure. In domiciliary care, this includes safe handling, storage, and disposal of cleaning agents, medications, and medical waste. Staff are trained on COSHH regulations, ensuring they follow best practices in using and disposing of hazardous materials safely.

The Manual Handling Operations Regulations 1992

These regulations require employers to avoid hazardous manual handling where possible and implement appropriate controls to reduce the risk of musculoskeletal injuries. Our organisation provides comprehensive manual handling training, ensuring that staff use correct techniques and assistive equipment when supporting service users with mobility needs. Regular assessments are conducted to evaluate manual handling risks and update practices accordingly.

The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) 2013

RIDDOR places a legal duty on employers to report specific types of work-related injuries, diseases, and dangerous incidents to the Health and Safety Executive (HSE). We have a structured accident and incident reporting procedure to ensure that all reportable events are recorded and submitted in accordance with RIDDOR requirements. This allows us to analyse trends, implement corrective actions, and prevent future occurrences.

CQC Fundamental Standards and the Single Assessment Framework (SAF)

As a regulated domiciliary care provider, we comply with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and CQC’s Fundamental Standards. Our health and safety arrangements are designed to evidence compliance, in particular with Regulation 12 (Safe care and treatment) and Regulation 17 (Good governance), and are monitored through effective audit, incident learning, risk assessment, competency checks and continuous improvement processes.

We also ensure our systems, training and records can demonstrate “what good looks like” against CQC’s Single Assessment Framework (SAF) quality statements relevant to the “Safe” key question, including evidence of learning from incidents, effective risk management, safe staffing competence and ongoing improvement.

Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
Copyright © {{current_year}} – {{org_field_name}}. All rights reserved.

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