CH10-Visiting and Accompanying in Care Homes and Hospitals Policy

Registration Number: {{org_field_registration_no}}

Visiting and Accompanying in Care Homes and Hospitals Policy

1. Purpose and Scope

This policy outlines the procedures and guidelines for visiting and accompanying residents in {{org_field_name}}, ensuring that visits are facilitated safely, respectfully, and in line with residents’ rights and preferences, as stipulated under Regulation 9A of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

2. Principles of Visiting and Accompanying

We recognise that visits from family, friends, and advocates play a vital role in the emotional well-being of our residents. Our approach is founded on the principles of dignity, respect, safety, and choice, ensuring that visits are facilitated unless exceptional circumstances prevent them.

3. General Visiting Guidelines

{{org_field_name}} believes that residents should maintain meaningful connections with their loved ones without undue barriers. Residents have the right to receive visitors of their choice without unreasonable restrictions. Visits are facilitated seven days a week, including evenings, where possible, to accommodate the diverse schedules of families and friends.

Visiting hours are designed to be flexible, considering the resident’s preferences and daily routines. We understand that each resident has unique needs and social connections, and our aim is to promote inclusivity while respecting the privacy and preferences of all residents.

To maintain safety and accountability, visitors are required to sign in and out of the care home using the visitor log. This ensures we are aware of who is present within the home at any given time, enabling us to respond quickly in case of an emergency. Infection prevention and control measures, including hand hygiene and respiratory etiquette, are communicated clearly to all visitors. These measures are updated as needed, based on the latest public health guidance, ensuring a safe environment for both residents and visitors.

4. Risk Assessment and Safety Measures

To ensure visits take place in a safe manner, all visits are subject to a proportionate risk assessment. This assessment considers the health and safety of the resident, other residents, staff, and visitors. The purpose of this process is not to restrict visits unnecessarily but to identify potential risks and implement appropriate measures to mitigate them.

Where necessary, personal protective equipment (PPE), such as masks or gloves, will be provided to visitors, along with guidance on its correct use. Our staff are trained to support visitors in understanding and adhering to these measures. Any restrictions or precautions implemented will always be the least restrictive option, ensuring the rights of the resident and visitor are balanced with safety considerations.

5. Accompanying Residents to Appointments

Residents have the right to be accompanied by a family member, friend, or advocate when attending appointments outside the care home. This right is fundamental to ensuring that residents feel supported, safe, and empowered during medical or personal appointments.

To facilitate this, our staff work closely with residents and their families to coordinate transport and provide relevant information about the appointment. Accompanying persons are briefed on any specific needs or preferences of the resident, ensuring that the experience is as smooth and stress-free as possible. If a resident is unable to express their preferences, staff will consult with family members or advocates to determine the most appropriate accompaniment arrangements.

6. Exceptional Circumstances and Temporary Restrictions

While {{org_field_name}} prioritises open visiting, there may be rare instances where visits pose a significant risk to health and safety. In such cases, temporary restrictions may be applied, but only after thorough consideration and risk assessment. These decisions are never taken lightly and will always prioritise the well-being of the resident.

If restrictions are deemed necessary, they will be clearly communicated to the resident and their visitors, along with the rationale for the decision. We will also provide information about the steps being taken to review and lift the restriction as soon as possible. Regular reassessments will be conducted, and once the risk is sufficiently mitigated, visiting rights will be reinstated without delay.

7. Communication and Support

Effective communication is central to ensuring that residents and their families remain informed about visiting policies. {{org_field_name}} uses multiple communication channels, including verbal updates during visits, newsletters, and clearly displayed notice boards, to keep everyone updated on any changes to visiting procedures.

Staff members are always available to answer questions and address any concerns related to visiting and accompanying procedures. In cases where a visitor encounters difficulties or feels that their visiting rights are being unfairly restricted, they are encouraged to speak directly with the Registered Manager, who will investigate and resolve the issue promptly.

8. Mental Capacity and Consent

Decisions regarding visiting and accompanying must always respect the resident’s capacity and preferences. Our staff are trained to support residents in making informed decisions about their visitors. If a resident is deemed to lack capacity under the Mental Capacity Act 2005, decisions will be made in their best interest, involving family members, advocates, or legal representatives as appropriate.

All decisions are documented, ensuring transparency and accountability. Our staff will always strive to ensure that the resident’s voice is heard and respected, even when they are unable to make decisions independently.

9. Monitoring and Review

This policy is subject to regular review to ensure compliance with the latest CQC guidance and public health advice. Reviews will be conducted at least annually or whenever significant changes in guidance or practice occur.

Feedback from residents, families, and staff plays a crucial role in shaping this policy. We actively encourage open dialogue and welcome suggestions for improvement. Any changes to the policy will be communicated clearly to all stakeholders.

10. Complaints and Concerns

We recognise that concerns may occasionally arise regarding visiting arrangements. To address such issues, we have established a clear and accessible complaints procedure. Any concerns or complaints can be raised with the Registered Manager, who will ensure they are addressed promptly and effectively.

Complaints will be investigated thoroughly, with findings communicated to the complainant in a timely manner. Where appropriate, we will implement corrective actions to prevent similar issues from occurring in the future.

Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
Copyright © {{current_year}} – {{org_field_name}}. All rights reserved.