{{org_field_logo}}
{{org_field_name}}
Registration Number: {{org_field_registration_no}}
Safe Moving and Handling of People with Bariatric Care Needs Policy
1. Purpose
The purpose of this policy is to ensure that people with bariatric care needs receive safe, person-centred and dignified moving and handling support in their own homes and in any other community setting in which {{org_field_name}} provides care. The policy establishes the arrangements for assessing and managing risks to the person, care workers and others who may be affected by moving and handling activities.
{{org_field_name}} will avoid hazardous manual handling so far as is reasonably practicable. Where moving and handling cannot be avoided, the organisation will ensure that the activity is subject to a suitable and sufficient risk assessment, that identified risks are reduced to the lowest level reasonably practicable, and that appropriate staffing, equipment, training, supervision and contingency arrangements are in place.
Care will be delivered in accordance with the person’s assessed needs, wishes, preferences, communication requirements, consent and rights. No person will be denied appropriate care, unnecessarily restricted or treated less favourably because of their weight, body shape, disability, health condition or equipment requirements.
This policy supports compliance with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, particularly the requirements relating to person-centred care, dignity and respect, consent, safe care and treatment, safeguarding, premises and equipment, good governance and staffing.
2. Definitions
For the purpose of this policy:
- Person with bariatric care needs means a person whose weight, body dimensions, weight distribution, mobility, health conditions, functional ability or environmental circumstances require additional planning, specialist equipment, additional space, specialist advice or additional staff to provide safe care. The term is not based on a single fixed weight or body mass index threshold.
- Moving and handling includes lifting, lowering, transferring, repositioning, supporting, pushing, pulling, carrying or otherwise assisting a person to move.
- Manual handling means transporting or supporting a load, including a person, by hand or bodily force.
- Competent person means a person who has sufficient training, knowledge, skills, experience and authority to undertake the relevant assessment, examination, maintenance or moving and handling activity safely.
- Safe working load means the maximum load that equipment is designed and approved to support safely. The total load must include the person and, where relevant, slings, spreader bars, accessories, bedding or other items supported by the equipment.
- Individual moving and handling plan means the current, written instructions arising from the person’s assessment that describe how each required moving and handling activity must be completed safely.
- Dynamic risk assessment means the continuous assessment undertaken by staff immediately before and during a task to identify whether circumstances differ from the written assessment and whether it remains safe to proceed.
3. Scope
This policy applies to:
- the registered provider, registered manager and all persons with management or supervisory responsibilities;
- directly employed care workers and other employees;
- agency workers, bank workers, volunteers and contractors;
- staff who assess, plan, commission, coordinate, review or deliver care;
- staff who select, purchase, arrange, transport, inspect, maintain or use moving and handling equipment; and
- any person acting on behalf of {{org_field_name}}.
The policy applies whenever staff support a person with bariatric care needs, including:
- transfers between a bed, chair, wheelchair, commode, toilet or other surface;
- repositioning in bed or in a chair;
- assisted walking and standing;
- personal care requiring movement or repositioning;
- support following a fall;
- access to and movement within the person’s home;
- transport-related transfers, where these form part of the commissioned service;
- emergency evacuation and other foreseeable emergency situations; and
- the use of equipment supplied by the organisation, the person, a family member, the NHS, a local authority, an equipment service or another provider.
This policy must be read alongside the organisation’s general moving and handling policy, risk assessment policy, health and safety policy, safeguarding policy, consent and mental capacity policy, incident reporting policy, equipment policy, infection prevention and control policy, lone working policy and emergency planning arrangements.
4. Legal and Regulatory Framework
{{org_field_name}} will comply with all legislation and statutory requirements relevant to moving and handling. These include, but are not limited to:
- Health and Safety at Work etc. Act 1974, including the duty to protect employees and other persons who may be affected by the organisation’s activities.
- Management of Health and Safety at Work Regulations 1999, including requirements for suitable and sufficient risk assessment, effective planning, organisation, control, monitoring and review, competent assistance and arrangements for serious and imminent danger.
- Manual Handling Operations Regulations 1992, as amended, requiring hazardous manual handling to be avoided so far as reasonably practicable and unavoidable operations to be assessed and reduced.
- Lifting Operations and Lifting Equipment Regulations 1998, where lifting equipment is used at work, including requirements concerning suitability, safe working loads, planning, supervision, thorough examination and the management of defects.
- Provision and Use of Work Equipment Regulations 1998, where applicable to work equipment used by staff, including requirements relating to suitability, maintenance, inspection, information, instruction and training.
- Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013, where an incident, injury or dangerous occurrence meets the statutory reporting criteria.
- Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, including:
- Regulation 9: Person-centred care;
- Regulation 10: Dignity and respect;
- Regulation 11: Need for consent;
- Regulation 12: Safe care and treatment;
- Regulation 13: Safeguarding service users from abuse and improper treatment;
- Regulation 15: Premises and equipment;
- Regulation 17: Good governance;
- Regulation 18: Staffing; and
- Regulation 20: Duty of candour, where applicable.
- Care Quality Commission (Registration) Regulations 2009, including notification requirements where a notifiable incident occurs.
- Care Act 2014, including safeguarding duties and the principles of wellbeing, prevention, personal dignity, control by the individual and protection from abuse and neglect.
- Mental Capacity Act 2005 and its Code of Practice, where there is reason to doubt a person’s capacity to make a specific decision about moving and handling support.
- Equality Act 2010, including protection from discrimination, harassment and victimisation and the duty to make reasonable adjustments for disabled people.
- Human Rights Act 1998, including respect for dignity, privacy, family life, liberty and freedom from degrading treatment.
- Data Protection Act 2018 and UK General Data Protection Regulation, in relation to the recording, use and sharing of personal and health information.
The organisation will also have regard to relevant current guidance issued by the Care Quality Commission, the Health and Safety Executive, the Medicines and Healthcare products Regulatory Agency, equipment manufacturers and recognised professional bodies.
5. Roles and Responsibilities
5.1 Registered provider
The registered provider is responsible for ensuring that adequate resources, governance systems, competent advice, staffing arrangements, training, equipment, maintenance arrangements and emergency plans are available to implement this policy.
5.2 Registered manager
The registered manager is responsible for:
- implementing and monitoring this policy;
- ensuring that assessments and care plans are completed, authorised and reviewed by appropriately competent persons;
- ensuring that the service does not commence or continue where essential staffing, equipment or environmental controls are absent;
- ensuring that staff are trained, assessed as competent and appropriately supervised;
- ensuring that equipment defects, incidents, near misses and safeguarding concerns are acted upon promptly;
- ensuring that statutory notifications and reports are made where required; and
- maintaining evidence that the service complies with applicable legal and regulatory requirements.
5.3 Moving and handling assessor
The person completing or approving a moving and handling assessment must be competent for the complexity of the assessment. Where needs are complex or outside the assessor’s competence, advice must be sought from an occupational therapist, physiotherapist, specialist moving and handling adviser, community equipment service, manufacturer or other relevant professional.
5.4 Care coordinators and supervisors
Care coordinators and supervisors must ensure that:
- care visits are allocated only to staff who are trained and competent for the required tasks and equipment;
- the number of staff specified in the care plan is provided;
- sufficient visit time is allocated to complete tasks safely and without rushing;
- care workers can access the current moving and handling plan; and
- changes or concerns reported by staff result in timely review.
5.5 Care workers
Care workers must:
- follow the current risk assessment and moving and handling plan;
- carry out a dynamic risk assessment before and during each task;
- complete pre-use equipment checks;
- use only equipment and techniques for which they have been trained and assessed as competent;
- not improvise, manually lift a person from the floor or exceed equipment safe working loads;
- stop the activity where it cannot be completed safely;
- obtain assistance and report changes, defects, incidents or concerns immediately; and
- record the care provided and any variance from the planned method.
6. Assessment and Individual Moving and Handling Plan
A suitable and sufficient moving and handling risk assessment must be completed before {{org_field_name}} begins any moving and handling activity for a person with identified or suspected bariatric care needs. The assessment must be completed by a person who is competent to assess the complexity of the person’s needs, the task, the equipment and the environment.
Where urgent care begins before a full specialist assessment can be completed, an interim assessment and safe temporary plan must be documented. Staff must not undertake any task that has not been assessed as safe.
The assessment must consider, as applicable:
- the person’s current weight, body dimensions, body shape and weight distribution;
- whether an up-to-date and reliable weight is available and how it will be obtained safely;
- mobility, balance, strength, endurance, ability to weight-bear and ability to reposition independently;
- pain, breathlessness, fatigue, skin integrity, tissue viability, oedema, wounds, catheters, stomas, lines or other clinical considerations;
- cognitive impairment, learning disability, autism, mental health needs, behaviour that may affect the task and any foreseeable distress;
- the person’s ability to understand instructions and communicate pain, fear or discomfort;
- the person’s wishes, preferences, cultural needs, communication needs and desired outcomes;
- consent and any reason to doubt capacity for a specific decision;
- foreseeable changes in the person’s condition throughout the day or during illness;
- the exact moving and handling tasks required and their frequency;
- the number of staff required for each task and the responsibilities of each member of staff;
- whether lone working is safe for any element of the care;
- the type, size, safe working load and compatibility of equipment and accessories;
- sling type, size, attachment method and any risks relating to clips, loops or spreader bars;
- the condition, availability, storage, charging and accessibility of equipment;
- floor surfaces, thresholds, steps, stairs, room dimensions, ceiling height, door widths and turning space;
- the strength and suitability of floors, walls or ceilings where fixed or overhead equipment is proposed;
- access for emergency services and any specialist equipment they may require;
- emergency evacuation, fire and loss of power;
- risks to family members, informal carers, staff and other persons present;
- infection prevention and cleaning requirements;
- transport or community-access requirements, where these are part of the care package; and
- contingency arrangements where equipment fails, staffing is unavailable or the person’s needs change.
The assessment must result in an individual moving and handling plan that gives clear, step-by-step instructions for every assessed task. The plan must identify:
- the required equipment and accessories;
- the safe working load and size of each relevant item;
- the required number of staff;
- the person’s starting and finishing position;
- how the person will participate;
- agreed communication and reassurance;
- the sequence of the task;
- any prohibited techniques;
- circumstances in which staff must stop;
- emergency and contingency arrangements; and
- the date of assessment, review date and name and role of the assessor.
Generic instructions such as “use hoist”, “assist with transfer” or “two carers” are not sufficient.
The assessment and plan must be developed with the person and, with appropriate consent, their representative, family, advocate and relevant health or social care professionals. A copy or accessible summary must be available to the person where appropriate.
Risk assessment must not be used to impose blanket restrictions. Safety must be balanced with the person’s autonomy, privacy, dignity, independence and right to take informed risks. Where the person chooses an option that carries risk, staff must provide relevant information, explore safer alternatives and record the decision-making process. The organisation must not use coercion, neglect or withdrawal of essential care as a means of managing risk.
7. Consent, Capacity and Best-interests Decisions
Staff must obtain the person’s valid consent before undertaking moving and handling support. Consent must be informed, voluntary and specific to the proposed care and may be expressed verbally, non-verbally or through other recognised communication methods.
Staff must presume that an adult has capacity unless there is evidence to the contrary. A diagnosis, disability, communication difficulty, appearance, body weight or an apparently unwise decision must not by itself be treated as evidence that the person lacks capacity.
Where there is reason to doubt capacity, a decision-specific and time-specific assessment must be completed in accordance with the Mental Capacity Act 2005. All practicable steps must first be taken to support the person to understand, retain, use or weigh relevant information and communicate their decision.
Where the person lacks capacity for the specific decision, any action must be in their best interests and must be the least restrictive available option. Relevant representatives, attorneys, deputies, advocates and professionals must be consulted as required. Decisions and the reasons for them must be recorded.
Staff must not proceed by force, deception or restraint merely because a moving and handling task is included in the care plan. Any physical intervention that may amount to restraint must be lawful, necessary, proportionate, in the person’s best interests and covered by appropriate assessment and authorisation.
8. Safe Moving and Handling Practice
Before each moving and handling activity, care workers must:
- read and follow the current moving and handling plan;
- confirm the person’s identity, agreement and readiness;
- assess whether the person’s condition, mobility, pain, behaviour or environment has changed;
- ensure that the required number of competent staff are present;
- check that the required equipment and accessories are available, compatible, within their safe working loads and free from visible damage;
- ensure that the area is sufficiently clear, private and well lit;
- explain the activity and agree how staff and the person will communicate;
- position equipment in accordance with the care plan and manufacturer’s instructions; and
- stop and seek advice if the task cannot be completed as assessed.
Staff must avoid physically lifting or supporting a substantial part of a person’s weight wherever reasonably practicable. Techniques involving dragging, shoulder lifting, underarm lifting, pulling on limbs, lifting by clothing, improvised lifting or any other unsafe manoeuvre are prohibited.
Staff must not rely solely on “proper body mechanics” or handling technique as a substitute for avoiding hazardous manual handling or providing suitable equipment and staffing.
Staff must not:
- manually lift a person from the floor;
- use equipment that is damaged, overdue for examination or maintenance, or outside its safe working load;
- use an unassessed sling or an incompatible combination of sling, hoist and spreader bar;
- alter an assessed method for convenience or speed;
- ask family members or other untrained persons to replace the number of trained workers specified in the care plan;
- continue where the person is distressed, in pain or medically unwell, unless an emergency plan specifically requires immediate action; or
- attempt a task alone where the care plan specifies two or more workers.
Where a task requires two or more workers, one worker must coordinate the activity. All workers must understand the plan, use agreed commands and stop immediately if any participant identifies a safety concern.
Staff must preserve privacy and dignity throughout. Clothing and coverings must be arranged appropriately, exposure minimised and conversations about weight or body size conducted sensitively and only where relevant to care.
9. Selection, Provision and Safe Use of Equipment
Equipment must be selected following an individual assessment. It must be suitable for the person, the required task, the home environment and the workers who will use it.
Relevant equipment may include:
- mobile or overhead hoists;
- bariatric beds, bed frames and mattresses;
- wheelchairs, specialist seating and pressure-relieving equipment;
- commodes, shower chairs and toilet equipment;
- slings of an assessed type, material, attachment system and size;
- standing aids and transfer aids;
- walking frames and mobility equipment;
- slide sheets, repositioning systems and transfer boards;
- lifting cushions or other assessed post-fall equipment; and
- weighing equipment suitable for the person’s needs.
Equipment must only be introduced following assessment and must be used in accordance with the individual moving and handling plan and the manufacturer’s instructions. HSE guidance states that moving and handling equipment should be introduced only after assessment and used in accordance with the care plan and manufacturer’s instructions.
Before use, the organisation must verify:
- the equipment’s stated safe working load;
- that the safe working load is not exceeded by the total supported load;
- that the dimensions of the equipment are suitable for the person;
- that the equipment can be safely accommodated and manoeuvred in the home;
- that the equipment and accessories are compatible;
- that the equipment has been installed or assembled correctly;
- that required examination, inspection, servicing and maintenance are current;
- that the equipment is clean and suitable for use;
- that staff have been trained and assessed as competent; and
- that emergency arrangements are available if the equipment fails.
Staff must complete and record pre-use checks in accordance with the manufacturer’s instructions and organisational procedures. Any equipment that is damaged, contaminated, malfunctioning, incomplete, incompatible, outside its safe working load or overdue for required examination must be removed from use immediately, clearly labelled and reported.
Makeshift repairs, unauthorised modifications and the substitution of unassessed equipment are prohibited.
Lifting equipment used at work must be managed in accordance with the Lifting Operations and Lifting Equipment Regulations 1998 where those Regulations apply. Lifting operations must be properly planned by a competent person, appropriately supervised and carried out safely.
Equipment used to lift people must normally undergo thorough examination by a competent person at least every six months, or in accordance with a written examination scheme. Thorough examination is separate from routine maintenance and servicing.
Other work equipment must be inspected and maintained at suitable intervals in accordance with the Provision and Use of Work Equipment Regulations 1998 where applicable, the manufacturer’s instructions, the level of risk and any requirements of the equipment owner or supplying service.
Records of examination, inspection, servicing, maintenance, repairs and defects must be retained and available to relevant staff.
10. Equipment Ownership and Shared Responsibilities
Where equipment is owned, hired, supplied, installed, maintained or examined by another person or organisation, {{org_field_name}} must establish and record:
- who owns the equipment;
- who is responsible for installation and commissioning;
- who is responsible for servicing, maintenance, inspection and thorough examination;
- how staff will verify that these requirements are current;
- who must be contacted in the event of a defect or breakdown;
- whether replacement or emergency equipment is available; and
- who is responsible for cleaning and decontamination.
Staff must not assume that equipment is safe merely because it belongs to the person, their family, the NHS, the local authority, a landlord or another provider. The registered manager must take reasonable steps to obtain relevant instructions, examination records and assurances before staff use the equipment.
If safe equipment cannot be provided or responsibility for its safety cannot be established, the affected moving and handling activity must not be undertaken until an authorised safe alternative has been agreed.
11. Slings and Equipment Compatibility
The individual moving and handling plan must specify the exact sling or other accessory required, including its type, size, material, attachment system and any special positioning instructions.
Staff must verify before use that:
- the sling is the sling identified in the care plan;
- identification and safe working load markings are legible;
- the sling is compatible with the hoist and spreader bar;
- clips, loops, stitching, fabric and attachment points are undamaged;
- the sling is clean and dry;
- the person is positioned correctly;
- the selected attachment points are those specified in the plan; and
- the sling has not been altered or substituted.
Staff must not select a sling solely by the person’s weight. Body shape, dimensions, posture, skin condition, comfort, control of the head and trunk, amputation, pain and the intended task must also be considered.
A trial lift must be undertaken where required by the assessed plan, during which the person is raised only sufficiently to confirm comfort, security, positioning and attachment before the transfer continues.
12. Training, Competency and Supervision
Staff must not undertake moving and handling activities unless they have received training appropriate to their role and have been assessed as competent for the tasks and equipment they are expected to use.
Training must include, where relevant:
- legal duties and the principles of avoiding, assessing and reducing manual handling risk;
- person-centred assessment, dignity, equality, consent and mental capacity;
- recognition of changes that require reassessment;
- use of the organisation’s risk assessments and individual moving and handling plans;
- dynamic risk assessment and stop-work authority;
- practical use of relevant bariatric equipment;
- safe working loads and equipment compatibility;
- sling selection, fitting, attachment and pre-use inspection;
- communication and coordinated team handling;
- support following a fall;
- emergency procedures, equipment failure and evacuation;
- infection prevention and equipment cleaning;
- incident, near-miss, defect and safeguarding reporting; and
- documentation requirements.
Practical training must reflect the equipment and activities used by the service. Generic classroom or online training alone is not sufficient evidence that a worker is competent to use a particular hoist, sling, standing aid or other item of equipment.
Competency must be assessed through observation of practice by a suitably competent assessor. The assessment must be documented and must identify the tasks and equipment for which the worker has been approved.
Refresher training and reassessment must be provided:
- at intervals identified by the organisation’s training-needs analysis;
- when new or different equipment is introduced;
- when a worker is allocated to an unfamiliar or more complex task;
- following an incident, near miss, unsafe practice or identified knowledge gap;
- where supervision or audit identifies concern;
- after a prolonged absence from relevant duties; and
- when legislation, guidance or organisational procedures change.
Annual refresher training may form part of the organisation’s arrangements, but the passage of one year must not be the only trigger for review. Staff competency must be monitored continuously through supervision, observation, audit, incident review and feedback.
Staff who have not demonstrated competency must not undertake the relevant activity without direct supervision by a competent person.
13. Communication, Equality, Privacy and Dignity
People with bariatric care needs must be treated with dignity, compassion and respect. Staff must not use humiliating, judgemental, dismissive or stigmatising language or make assumptions about the causes of a person’s weight or health condition.
Staff must:
- ask the person how they wish to be addressed and how they prefer assistance to be provided;
- explain the proposed activity and obtain consent before beginning;
- provide information in a form the person can understand;
- make reasonable adjustments to communication and care arrangements;
- involve the person in planning and decision-making;
- preserve privacy and minimise unnecessary exposure;
- ensure that equipment is appropriately sized and does not cause avoidable discomfort, embarrassment or injury;
- avoid discussing the person’s weight in the presence of others unless this is necessary and agreed;
- respect cultural, religious, gender and personal preferences wherever reasonably practicable; and
- support independence and enable the person to do as much as they can safely do for themselves.
The person’s weight and body measurements are confidential health information. They must be recorded and shared only where necessary for safe care, equipment provision or another lawful purpose.
Concerns that a person is being neglected, humiliated, denied care, inappropriately restrained or placed at avoidable risk because of their weight or body size must be reported under the organisation’s safeguarding procedures.
14. Staffing and Visit Planning
The number of workers required for each activity must be determined by risk assessment and recorded in the individual moving and handling plan. Staffing must not be reduced below the assessed level because of absence, delay, cost, visit duration or operational pressure.
Care rotas must provide:
- the assessed number of workers;
- workers with the required training and competency;
- sufficient travel and visit time;
- continuity where this supports safe and confident care;
- access to supervisory or clinical advice; and
- escalation arrangements where staffing requirements cannot be met.
Family members, friends or informal carers must not be counted as trained staff unless this has been explicitly assessed, agreed with them, documented and supported by appropriate instruction. They must not be pressured to participate.
Where assessed staffing is unavailable, staff must not improvise or undertake the task with fewer workers. They must keep the person safe and comfortable, inform the office or on-call manager immediately and activate the contingency plan.
15. Emergency Procedures and Contingency Planning
An individual contingency plan must be established where a failure of equipment, staffing, utilities or access could prevent essential care or place the person at risk.
The plan must address, where relevant:
- equipment breakdown or loss of battery power;
- failure of an overhead hoist or tracking system;
- inability to provide the assessed number of workers;
- inability to access the person’s home;
- deterioration in the person’s mobility or health;
- urgent need for repositioning or personal care;
- fire, flood, power failure or evacuation;
- emergency-service access and specialist equipment requirements;
- alternative care locations or emergency accommodation; and
- contact details for equipment services, health professionals, commissioners, managers and emergency services.
Staff must know how to access the contingency plan at all times, including outside normal office hours.
15.1 Responding to a fall
Following a fall, staff must:
- remain calm and reassure the person;
- assess the immediate environment for danger;
- not move the person unless remaining in place presents an immediate and greater risk;
- check responsiveness, breathing, pain, bleeding, deformity, head injury and other signs of injury or acute illness within the limits of their training;
- call 999 where there is a suspected serious injury, acute illness, loss of consciousness, breathing difficulty or other medical emergency;
- seek clinical advice in accordance with the organisation’s post-fall procedure where an emergency ambulance is not immediately required;
- not manually lift the person from the floor;
- use post-fall equipment only where it has been assessed as suitable, staff are competent and the person’s condition permits its use;
- provide emergency services with accurate information about the person’s known weight, dimensions, mobility and equipment needs where this is relevant;
- preserve dignity, warmth and comfort while assistance is obtained;
- record and report the incident; and
- ensure that the person’s assessment and care plan are reviewed before the affected task is repeated where the fall indicates that existing arrangements may no longer be safe.
Staff must not use a hoist or lifting cushion following a fall until injury and clinical considerations have been addressed in accordance with the post-fall protocol.
15.2 Emergency evacuation
Where the person may require assistance to evacuate, the risk assessment must identify a realistic and person-specific emergency plan. The plan must consider the home layout, exit routes, stairs, door widths, the person’s mobility, the number of staff normally present, equipment availability and the potential response of the fire and rescue service.
Staff must not be instructed to carry out an evacuation technique that exposes them or the person to an uncontrolled risk of serious injury. Where safe evacuation cannot be achieved with the usual staffing and equipment, the registered manager must escalate the matter to the relevant commissioner, housing provider, fire and rescue service, occupational therapist or other responsible organisation.
16. Changes in Need and Stop-work Procedure
Staff must stop a moving and handling activity where:
- the person’s needs or condition differ materially from the assessment;
- the person withdraws consent;
- the person experiences significant pain, distress, breathlessness or deterioration;
- required staff are absent;
- required equipment is unavailable, damaged or unsuitable;
- the environment has changed or there is insufficient space;
- the safe working load or compatibility of equipment cannot be confirmed;
- staff have not been trained or assessed as competent; or
- any worker reasonably believes that continuing would place the person or another individual at risk.
Stopping an unsafe activity must not result in abandonment or neglect. Staff must:
- keep the person as safe, comfortable and dignified as possible;
- explain the reason for stopping;
- contact the manager or on-call service immediately;
- obtain emergency or clinical assistance where required;
- activate the contingency plan;
- record what occurred and the actions taken; and
- ensure that the risk assessment and care plan are reviewed before the task resumes.
17. Safeguarding
Unsafe moving and handling may constitute abuse or neglect where it results from deliberate action, reckless practice, repeated failure to follow assessed arrangements, withholding necessary equipment, discriminatory treatment, inappropriate restraint or failure to provide essential care.
Staff must immediately report concerns including:
- rough, painful or degrading handling;
- use of prohibited or unassessed techniques;
- failure to provide the assessed number of staff;
- repeated use of defective or unsuitable equipment;
- leaving a person in an unsafe or undignified position;
- coercion or restraint without lawful justification;
- refusal of care or access because of the person’s weight;
- humiliating or discriminatory language; or
- pressure on relatives to undertake unsafe handling.
The registered manager must consider whether a safeguarding referral is required under the Care Act 2014 and whether the police, local authority, commissioner, CQC or another body must be informed.
18. Incident, Near-miss and Defect Reporting
All moving and handling incidents, injuries, near misses, equipment failures and unsafe conditions must be reported promptly through the organisation’s incident-reporting system.
Reports must include:
- the date, time and location;
- the task being undertaken;
- the person’s position and condition;
- staff and other persons present;
- equipment and accessories used;
- relevant safe working loads;
- whether the current care plan was followed;
- any deviation from the planned method;
- injury or potential injury;
- immediate actions and clinical advice obtained;
- equipment taken out of use; and
- actions required to prevent recurrence.
The registered manager must review each report and consider:
- immediate safeguarding action;
- medical review or support for the person;
- support and occupational-health referral for staff;
- reassessment of the person’s care;
- removal, repair or replacement of equipment;
- retraining or competency reassessment;
- notification to the equipment owner or supplier;
- reporting to the Medicines and Healthcare products Regulatory Agency where a medical-device incident meets relevant criteria;
- reporting under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013;
- notification to the Care Quality Commission where the event is notifiable; and
- the duty of candour where the relevant threshold is met.
The outcome of investigations and any lessons learned must be documented, implemented and shared with relevant staff.
19. Governance, Monitoring and Continuous Improvement
{{org_field_name}} will maintain systems that enable the registered provider and registered manager to assess, monitor and improve the quality and safety of moving and handling practice.
Monitoring arrangements will include:
- audit of individual risk assessments and moving and handling plans;
- observation of staff practice and competency;
- checks that staffing levels match assessed requirements;
- review of training, supervision and competency records;
- review of equipment inventories, safe working loads, servicing, maintenance and examination records;
- checks that defective equipment has been removed from use and followed up;
- analysis of incidents, falls, injuries, near misses, safeguarding concerns and complaints;
- review of delays or missed care resulting from equipment or staffing difficulties;
- feedback from people receiving care, representatives and staff;
- review of whether reasonable adjustments have been made;
- confirmation that actions from professional assessments have been implemented; and
- review of current legislation, CQC guidance, HSE guidance, safety alerts and manufacturer notices.
Audits must identify:
- the person responsible for corrective action;
- the required completion date;
- the evidence needed to confirm completion; and
- how the effectiveness of the action will be checked.
Significant concerns must be escalated to the registered provider without delay. Repeated shortfalls must be investigated to identify underlying organisational causes rather than being attributed only to individual workers.
Records must be accurate, complete, contemporaneous, securely maintained and accessible to authorised persons. This includes assessments, plans, consent and capacity records, competency assessments, equipment records, incident reports, investigations, notifications and audit actions.
20. Review of Individual Assessments
Each person’s moving and handling assessment and plan must be reviewed:
- at the planned review interval;
- following a fall, injury, incident or near miss;
- after hospital admission or discharge;
- where weight, body dimensions, mobility, cognition, health, skin integrity or behaviour changes;
- where the person, representative or staff member reports discomfort or concern;
- when equipment is introduced, changed or removed;
- where the home environment changes;
- where staffing requirements may have changed;
- following repeated refusal or distress during care; and
- whenever there is reason to believe that the current plan is no longer safe or effective.
Review frequency must reflect the level of risk and rate of change. A standard annual review is not sufficient where needs are unstable or risks are significant.
21. Policy Review
This policy will be formally reviewed at least annually and sooner where:
- relevant legislation or regulatory guidance changes;
- CQC, HSE or another regulator publishes relevant guidance or enforcement findings;
- a safety alert, manufacturer’s notice or equipment recall is issued;
- an incident, near miss, complaint or safeguarding concern identifies a policy weakness;
- audit demonstrates that procedures are ineffective or are not being followed;
- new equipment or working methods are introduced; or
- organisational responsibilities or service arrangements change.
The registered manager is responsible for ensuring that approved amendments are communicated to relevant staff and incorporated into training, supervision, risk assessment forms, care-planning documents and audit tools.
Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
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