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{{org_field_name}}
Registration Number: {{org_field_registration_no}}
PRN (Pro Re Nata) Medication Management Policy
1. Purpose
{{org_field_name}} is committed to the safe, effective and person-centred management of PRN (pro re nata, or “when required”) medicines for people receiving Personal Care and medicines support within our Supported Living service.
This policy sets out how {{org_field_name}} will assess, plan, administer, record, monitor and review PRN medicines so that they are used only when clinically appropriate and in accordance with the prescriber’s directions and the person’s individual care plan.
This policy supports compliance with:
- the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, including:
- Regulation 9 – Person-centred care;
- Regulation 11 – Need for consent;
- Regulation 12 – Safe care and treatment;
- Regulation 13 – Safeguarding service users from abuse and improper treatment;
- Regulation 17 – Good governance; and
- Regulation 18 – Staffing;
- the Mental Capacity Act 2005;
- the Human Medicines Regulations 2012;
- the Equality Act 2010, where reasonable adjustments are required;
- NICE Guideline NG67 – Managing medicines for adults receiving social care in the community; and
- current Care Quality Commission guidance on the management of PRN medicines in adult social care.
The objectives of this policy are to ensure that:
- PRN medicines are used only for the purpose for which they have been prescribed;
- staff have clear person-specific instructions about when and how a PRN medicine should be offered or administered;
- the person’s wishes, preferences, communication needs and consent are respected;
- staff recognise signs and symptoms that may indicate that a PRN medicine is required;
- PRN medicines are not used inappropriately to control behaviour or for staff convenience;
- administrations and outcomes are accurately recorded;
- ineffective, excessive or inappropriate use is identified and escalated;
- PRN medicines are reviewed appropriately; and
- only trained and competent staff administer PRN medicines.
{{org_field_name}} is registered with the Care Quality Commission to carry out the regulated activity of {{org_field_regulated_activity}} for {{org_field_service_users_bands}} in supported living settings.
2. Scope
This policy applies to all staff involved in the management of PRN medication, including support workers, registered nurses, team leaders, and managers. It covers all aspects of PRN medication use, including storage, administration, record-keeping, and safeguarding against misuse or overuse.
3. Related Policies
- SL21 – Medication Management and Administration Policy
- SL07 – Person-Centred Care Policy
- SL08 – Dignity and Respect Policy
- SL09 – Consent to Care Policy
- SL13 – Safeguarding Adults from Abuse and Improper Treatment Policy
- SL34 – Confidentiality and Data Protection (GDPR) Policy
- SL39 – Mental Capacity and Deprivation of Liberty Safeguards Policy
4. Definition of PRN Medication
PRN (Pro Re Nata) medication is prescribed to be taken only when required, rather than at scheduled times. It is used to manage short-term symptoms, such as:
- Pain relief
- Anxiety or agitation
- Epileptic seizures
- Allergic reactions
- Nausea and vomiting
- Sleep disturbances
PRN medication must be administered only when clinically necessary, in accordance with the individual’s PRN protocol.
5. Assessment and Prescription of PRN Medication
PRN medicines must only be administered where there is a valid prescription or other lawful authorisation from an appropriately authorised prescriber and clear instructions for their use.
PRN medicines must form part of the person’s assessed medicines-support needs and be recorded in their individual care and support plan.
Before {{org_field_name}} takes responsibility for supporting or administering a PRN medicine, the organisation must ensure that sufficient information is available to enable staff to administer it safely and as intended by the prescriber.
A person-specific PRN protocol must be available for each PRN medicine administered by staff.
The protocol must be consistent with:
- the current prescription;
- the dispensing label;
- the person’s current medicines administration record;
- relevant prescriber or pharmacist instructions; and
- the person’s care and support plan.
The PRN protocol must include, where applicable:
- the name, formulation and strength of the medicine;
- the condition or symptom for which it has been prescribed;
- the prescribed dose;
- the route of administration;
- the minimum interval between doses;
- the maximum number of doses or maximum total dose that may be given within the specified period;
- clear instructions for any variable dose;
- the signs or symptoms that indicate that the medicine may be required;
- the person’s individual presentation when experiencing those symptoms;
- any non-verbal signs or behaviours that may indicate need, where the person cannot reliably request the medicine verbally;
- whether the person can request the PRN medicine independently;
- whether staff should offer or prompt the person when specified signs or symptoms are present;
- the person’s preferences about how the medicine should be offered;
- any appropriate non-medicine interventions or support that should be considered before the medicine is used;
- circumstances where non-medicine intervention should not delay clinically necessary treatment;
- the expected therapeutic effect;
- the expected timescale within which the medicine should take effect;
- monitoring required following administration;
- known significant side effects or adverse effects requiring action;
- what staff must do if the medicine does not have the expected effect;
- what staff must do if the medicine appears to be required more frequently than expected;
- what staff must do if the medicine has not been required for an extended period;
- when the prescriber, pharmacist or another appropriate healthcare professional must be contacted;
- the order in which medicines should be used where more than one PRN medicine is prescribed for the same indication;
- any relevant maximum duration of use or review date; and
- arrangements for review.
Where a variable dose is prescribed, the protocol must give clear criteria for deciding which prescribed dose should be administered. Staff must not make an independent clinical decision to alter a dose where there are no clear authorised instructions.
Where information is unclear, inconsistent or incomplete, staff must not guess. Advice must be obtained from the prescriber, pharmacist or another appropriate healthcare professional before the medicine is administered, unless urgent emergency action is required.
The person’s medicines support and PRN arrangements will be developed with the person and, where appropriate and lawful, relevant representatives and healthcare professionals.
6. Consent and Mental Capacity
PRN medicines will be managed in accordance with Regulation 11 – Need for consent and the Mental Capacity Act 2005.
A person will be presumed to have capacity to make decisions about their medicines unless there is reason to doubt their capacity in relation to the specific decision.
Where the person has capacity:
- staff will provide appropriate information about the PRN medicine;
- staff will seek the person’s consent before administration;
- the person has the right to request the medicine where prescribed criteria are met;
- the person has the right to decline the medicine;
- refusal will be respected;
- refusal will be recorded appropriately; and
- concerns arising from repeated refusal or deterioration in the person’s condition will be escalated appropriately.
Consent is an ongoing process and must not be assumed solely because the medicine has previously been accepted.
Where there is reason to doubt the person’s capacity to make a particular decision concerning their PRN medicine, capacity will be assessed in accordance with the Mental Capacity Act 2005.
Capacity assessments must be:
- decision-specific;
- time-specific;
- appropriately recorded; and
- undertaken by an appropriate person.
A person must not be treated as lacking capacity merely because they make a decision that others regard as unwise.
Where a person lacks capacity to make the relevant medicines decision, any decision made on their behalf must:
- comply with the Mental Capacity Act 2005;
- be made in their best interests;
- take account of their past and present wishes, feelings, beliefs and values;
- involve relevant persons where appropriate and lawful; and
- use the least restrictive available option.
PRN medication must not be administered covertly merely because a person refuses it.
Any proposed covert administration must follow {{org_field_name}}’s Covert Medication procedure and the requirements of the Mental Capacity Act 2005, including a properly documented best-interest decision and appropriate prescriber and pharmacist involvement.
Where the person has fluctuating capacity, staff will consider the person’s capacity at the relevant time and, where clinically safe and practicable, support them to make the decision when they are able to do so.
7. Storage and Security
PRN medicines belong to the person for whom they have been prescribed and will be stored within their home in accordance with their individual medicines-support arrangements.
Storage arrangements will be determined through an individual assessment and will take account of:
- the person’s ability and wish to manage their own medicines;
- the person’s consent;
- mental capacity where relevant;
- risks to the person;
- risks to other people who may have access to the home;
- the type of medicine;
- manufacturer and dispensing instructions;
- temperature requirements;
- safeguarding risks;
- risk of accidental ingestion, misuse, diversion or stockpiling; and
- the person’s right to independence and control over their own medicines.
PRN medicines must:
- normally remain in the original pharmacy-dispensed packaging or container;
- have a clear dispensing label;
- be identifiable as belonging to the individual;
- be stored according to the manufacturer’s and pharmacist’s instructions;
- be protected from inappropriate access where an assessed risk exists;
- be kept within any specified temperature requirements; and
- remain within their expiry date.
- PRN medicines do not automatically need to be stored separately from regularly scheduled medicines.
- Locked storage will only be used where:
- required by law;
- necessary because of an identified risk;
- agreed with the person; or
- established through an appropriate Mental Capacity Act best-interest decision where the person lacks capacity for the relevant decision.
Where {{org_field_name}} is responsible for medicines storage, the storage arrangements and the organisation’s responsibilities must be clearly recorded in the person’s care plan.
Where temperature-controlled storage is required and {{org_field_name}} has responsibility for that storage, appropriate monitoring arrangements will be implemented.
Expired, discontinued or unwanted PRN medicines will be managed in accordance with the organisation’s Medicines Management and Disposal procedures and the agreed arrangements for medicines in the person’s own home.
8. Administration of PRN Medication
PRN medicines may only be administered by staff who have been appropriately trained, assessed as competent and authorised by {{org_field_name}} to undertake medicines administration.
Staff must only administer PRN medicines that are:
- included in the person’s current medicines support arrangements;
- supported by a valid prescription or other lawful authorisation;
- clearly identified on the current MAR or equivalent medicines record; and
- supported by sufficient person-specific instructions.
Before administering a PRN medicine, staff must:
- confirm the identity of the person;
- confirm the correct medicine;
- confirm the correct formulation and strength;
- confirm the prescribed dose;
- confirm the correct route;
- check the minimum interval since the previous dose;
- check the maximum permitted dose or number of doses;
- check the MAR and other relevant records;
- ask the person, where appropriate, whether they have already taken the medicine;
- establish whether the symptoms or circumstances identified in the PRN protocol are present;
- take account of the person’s communication methods and any non-verbal indicators identified in the care plan;
- consider any appropriate alternative interventions identified in the PRN protocol;
- confirm that administration will not exceed the authorised maximum dose;
- consider any relevant contraindications or instructions documented for the person; and
- seek the person’s consent.
Staff will observe the six rights of medicines administration:
- right person;
- right medicine;
- right route;
- right dose;
- right time; and
- the person’s right to decline.
The medicine must be administered strictly in accordance with the prescription, dispensing label and person-specific PRN protocol.
Where a variable dose is prescribed, staff must follow the documented criteria for selecting the dose. Staff must not independently invent a dose sequence or dosage strategy.
Where more than one PRN medicine is prescribed for the same indication, staff must follow the documented instructions specifying which medicine should be used first and when another medicine may be considered.
Staff must not administer a PRN medicine where:
- the prescription or instructions are unclear;
- the maximum dose would be exceeded;
- the minimum interval has not elapsed;
- there is uncertainty about whether a previous dose has already been taken;
- the medicine has expired;
- the person’s current condition creates a concern about safe administration; or
- staff otherwise have reason to believe administration may be unsafe.
In these circumstances, advice must be obtained from the prescriber, pharmacist, NHS 111 or another appropriate healthcare professional according to the urgency and circumstances.
After administration, staff must monitor the person in accordance with the PRN protocol and record whether the medicine produced the intended effect.
9. Record-Keeping and Documentation
Every occasion on which {{org_field_name}} provides PRN medicines support must be recorded accurately and promptly.
Where staff administer a PRN medicine, the administration must be recorded on the person’s current Medication Administration Record (MAR) or approved electronic medicines administration record.
The record must include, as applicable:
- date of administration;
- time of administration;
- name of the PRN medicine;
- dose administered;
- reason for administration;
- symptoms, signs or circumstances indicating that the medicine was required;
- where a variable dose is prescribed, the actual dose administered and the reason for selecting that dose where this is not otherwise clear;
- the staff member who administered the medicine;
- any relevant refusal or delay;
- the outcome following administration;
- whether the medicine was effective;
- any adverse effects or unexpected reactions;
- any escalation or healthcare advice sought; and
- any additional action taken.
The outcome and effectiveness must be recorded at the time specified in the person’s PRN protocol or within an appropriate period based on the expected onset of action of the medicine.
Where the medicine is ineffective, staff must follow the escalation instructions within the person’s PRN protocol and seek appropriate healthcare advice where required.
Where a person with capacity declines a PRN medicine:
- their decision must be respected;
- the refusal must be recorded where the medicine was offered as part of agreed medicines support;
- the person’s reasons should be recorded where they wish to provide them and where relevant;
- staff should consider whether other agreed support can be offered; and
- concerns about deterioration, repeated refusal or unmanaged symptoms must be escalated appropriately.
Where another person, such as a family member or carer, administers PRN medication outside staff support times, the person’s care plan must clearly state how this will be communicated and recorded so that staff can determine safely whether further doses may be given.
MAR charts and PRN records must remain accurate and up to date.
Any discrepancy, omission, duplicate administration, recording error or uncertainty must be escalated promptly in accordance with the organisation’s Medicines Management and Incident Reporting procedures.
10. Monitoring and Review
PRN medicines will be monitored to ensure that their use remains safe, clinically appropriate, effective and consistent with the person’s preferences and current needs.
Staff and managers will monitor, where applicable:
- how often each PRN medicine is administered;
- the reasons for administration;
- whether the medicine is producing the intended effect;
- whether the medicine is being requested or offered more frequently than expected;
- repeated use at particular times or in particular circumstances;
- use of the maximum permitted dose;
- repeated ineffective doses;
- adverse effects;
- refusals;
- periods of prolonged non-use;
- changes in the person’s physical or mental health;
- changes in behaviour or communication;
- patterns that may indicate untreated pain, distress or another unmet need; and
- potential misuse, overuse, diversion or inappropriate administration.
The person’s PRN arrangements will be reviewed at the interval specified in their care plan, prescription, PRN protocol or by the relevant healthcare professional.
An earlier review will be sought where:
- the PRN medicine is being used more frequently than expected;
- the maximum permitted dose is repeatedly required;
- the medicine is not effective;
- adverse effects occur;
- the medicine has not been required for a prolonged period and continued prescribing may need review;
- the person’s condition changes;
- their medicines regimen changes;
- they experience a hospital admission or significant transition of care;
- concerns are raised by the person, staff, family or professionals;
- there is repeated refusal;
- there is a medicines incident;
- there is concern that the medicine may be being used to manage distress or behaviour inappropriately; or
- the PRN protocol no longer reflects the person’s presentation or needs.
Where a clinical medication review is required, {{org_field_name}} will request or facilitate review by an appropriate prescriber, pharmacist or other suitably qualified healthcare professional.
Care staff and social care managers must not independently alter, discontinue, reduce or increase a prescribed PRN medicine.
The outcome of any medication review that affects care delivery must be:
- documented;
- reflected in the care plan;
- reflected in the PRN protocol;
- reflected in the MAR where required; and
- communicated to staff before the revised instructions are followed.
11. Preventing Misuse, Over-Medication and Improper Restraint
PRN medicines must only be administered for the clinical indication for which they have been prescribed and in accordance with the authorised directions and person’s care plan.
- PRN medicines must not be used:
- as punishment;
- for staff convenience;
- because staffing levels or working practices are inadequate;
- solely to make a person easier to manage;
- to enforce compliance with routines;
- outside the clinical indication for which they were prescribed;
- more frequently or at a higher dose than authorised; or
- as an inappropriate or disproportionate means of controlling behaviour.
Where a PRN medicine is prescribed to support a person who may experience distress, agitation or behaviour that challenges, the person’s care plan must include sufficient person-centred information to guide staff.
This should include, where relevant:
- known triggers;
- communication needs;
- early signs of distress;
- environmental factors;
- de-escalation strategies;
- reassurance or emotional support;
- sensory or communication approaches;
- alternative non-pharmacological strategies;
- when the medicine may appropriately be considered;
- the intended therapeutic outcome; and
- monitoring following administration.
Non-medicine approaches must be considered where appropriate but must not be used to delay clinically necessary treatment.
Staff must report promptly any concern involving:
- excessive or unexpectedly frequent PRN use;
- administration outside prescribed instructions;
- use primarily to control behaviour rather than treat a clinical need;
- inappropriate sedation;
- suspected diversion;
- deliberate misuse;
- unexplained stock discrepancies;
- repeated administration errors;
- suspected coercion;
- administration without valid consent or lawful authority; or
- any other practice that may constitute abuse, neglect or improper treatment.
The concern must initially be managed through the organisation’s medicines incident and escalation procedures.
The Registered Manager or Safeguarding Lead will assess whether the circumstances constitute or indicate a safeguarding concern under Regulation 13 and will make a referral to the Local Authority Safeguarding Adults Team where required.
Where a crime is suspected, the police will also be contacted where appropriate.
CQC notification requirements will be considered separately in accordance with the applicable statutory notification regulations.
12. Staff Training and Competency
Only staff who have received appropriate medicines training and have been assessed as competent may administer PRN medicines on behalf of {{org_field_name}}.
Before administering PRN medicines independently, staff must demonstrate competence in:
- understanding prescriptions and dispensing labels;
- reading and applying PRN protocols;
- identifying the indication for a PRN medicine;
- recognising person-specific signs and symptoms;
- understanding non-verbal indicators where applicable;
- applying the six rights of medicines administration;
- checking previous doses and maximum permitted doses;
- administering medicines using the correct route and technique;
- understanding variable-dose instructions;
- recognising when a medicine should not be administered;
- obtaining consent;
- responding appropriately where capacity is in doubt;
- respecting refusal;
- completing MAR records;
- recording the reason for PRN administration;
- monitoring and recording effectiveness;
- recognising adverse effects;
- escalating concerns;
- responding to medicines incidents; and
- recognising potential misuse, over-medication or safeguarding concerns.
Competency must be formally assessed and documented before the member of staff administers medicines independently.
The person undertaking the competency assessment must themselves be competent to assess the medicines-support tasks undertaken by the service.
Staff knowledge, skills and competency relating to medicines management and administration will be reviewed at least annually.
Additional competency review or retraining will take place where appropriate following:
- a medicines error or near miss;
- concerns about practice;
- a significant change in medicines procedures;
- introduction of a new administration technique;
- a prolonged period away from medicines duties; or
- any other circumstance in which competence may need to be reconfirmed.
Records of:
- training;
- competency assessments;
- review dates;
- identified learning needs; and
- remedial action
will be maintained securely.
Staff must not undertake medicines tasks for which they have not been trained and assessed as competent.
13. Confidentiality, Data Protection and Information Sharing
PRN medicines records contain confidential health information and must be managed in accordance with:
- the UK General Data Protection Regulation;
- the Data Protection Act 2018;
- applicable confidentiality requirements; and
- {{org_field_name}}’s Confidentiality and Data Protection Policy.
Records must be:
- accurate;
- relevant;
- kept up to date;
- stored securely;
- accessible only to authorised persons with a legitimate need for access; and
- retained and disposed of in accordance with the organisation’s retention arrangements.
Information about a person’s medicines may be shared with appropriate health and social care professionals where there is a lawful basis and where sharing is necessary and proportionate to provide safe and effective care.
Where information is shared with family members, friends or other representatives, staff must consider:
- the person’s wishes;
- confidentiality;
- consent where relevant;
- mental capacity; and
- any lawful authority held by the representative.
Information necessary for safe medicines management must be communicated appropriately during transfers of care or changes in medicines support.
14. Legal and Regulatory References
This policy is informed by the following legislation and guidance:
- Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
https://www.legislation.gov.uk/uksi/2014/2936/contents/made - CQC – Regulation 9: Person-centred care
https://www.cqc.org.uk/guidance-regulation/providers/regulations-service-providers-and-managers/health-social-care-act/regulation-9 - CQC – Regulation 11: Need for consent
https://www.cqc.org.uk/guidance-regulation/providers/regulations-service-providers-and-managers/health-social-care-act/regulation-11 - CQC – Regulation 12: Safe care and treatment
https://www.cqc.org.uk/guidance-regulation/providers/regulations-service-providers-and-managers/health-social-care-act/regulation-12 - CQC – Regulation 13: Safeguarding service users from abuse and improper treatment
https://www.cqc.org.uk/guidance-regulation/providers/regulations-service-providers-and-managers/health-social-care-act/regulation-13 - CQC – Regulation 17: Good governance
https://www.cqc.org.uk/guidance-regulation/providers/regulations-service-providers-and-managers/health-social-care-act/regulation-17 - CQC – Regulation 18: Staffing
https://www.cqc.org.uk/guidance-regulation/providers/regulations-service-providers-and-managers/health-social-care-act/regulation-18 - Mental Capacity Act 2005
https://www.legislation.gov.uk/ukpga/2005/9/contents - Mental Capacity Act 2005 Code of Practice
https://www.gov.uk/government/publications/mental-capacity-act-code-of-practice - Human Medicines Regulations 2012
https://www.legislation.gov.uk/uksi/2012/1916/contents - Equality Act 2010
https://www.legislation.gov.uk/ukpga/2010/15/contents - UK General Data Protection Regulation / UK data protection legislation
https://www.gov.uk/data-protection/the-data-protection-act - Data Protection Act 2018
https://www.legislation.gov.uk/ukpga/2018/12/contents - NICE Guideline NG67 – Managing medicines for adults receiving social care in the community
https://www.nice.org.uk/guidance/ng67 - CQC – Medicines management and prescribing policy requirements
https://www.cqc.org.uk/guidance-regulation/registration/supporting-documents-provider/document/medicines-management - CQC – ‘When required’ medicines in adult social care
https://www.cqc.org.uk/guidance-providers/adult-social-care/when-required-medicines-adult-social-care - CQC – Managing medicines in supported living
https://www.cqc.org.uk/guidance-providers/adult-social-care/managing-medicines-supported-living - CQC – Medicines care plans
https://www.cqc.org.uk/guidance-providers/adult-social-care/medicines-care-plans - CQC – Training and competence in medicines optimisation for adult social care staff
https://www.cqc.org.uk/guidance-providers/adult-social-care/training-competence-medicines-optimisation-adult-social-care
15. Policy Review
This policy will be reviewed at least annually and earlier where necessary following:
- changes in legislation;
- changes in CQC requirements or medicines guidance;
- changes to NICE guidance;
- significant medicines incidents;
- safeguarding concerns relating to medicines;
- audit findings;
- changes in the medicines-support activities undertaken by {{org_field_name}};
- relevant changes in clinical or professional guidance; or
- learning that indicates that existing procedures are no longer sufficient.
The Registered Manager is responsible for ensuring that this policy remains current and consistent with the organisation’s main Medicines Management Policy and other related policies.
Any changes affecting staff practice will be communicated to relevant staff and supported by additional training or competency assessment where required.
Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
Copyright © {{current_year}} – {{org_field_name}}. All rights reserved.