{{org_field_logo}}
{{org_field_name}}
Registration Number: {{org_field_registration_no}}
International Recruitment, Sponsorship and Employment of Overseas Workers Policy
1. Purpose
The purpose of this policy is to ensure that {{org_field_name}} recruits, sponsors, employs and supports overseas workers lawfully, safely, ethically and fairly.
This policy establishes the arrangements through which {{org_field_name}} will:
- comply with applicable immigration legislation, the Immigration Rules and current Home Office and UK Visas and Immigration sponsor guidance;
- comply with the Code of Practice for the International Recruitment of Health and Social Care Personnel in England;
- comply with the Health and Social Care Act 2008, the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and applicable Care Quality Commission requirements;
- operate robust recruitment procedures in accordance with Regulation 19, Fit and Proper Persons Employed;
- ensure that sufficient numbers of suitably qualified, competent, skilled and experienced staff are deployed in accordance with Regulation 18, Staffing;
- protect overseas workers from discrimination, debt bondage, coercion, financial exploitation, threats relating to immigration status and other forms of abuse;
- undertake lawful right-to-work checks before employment begins and repeat checks where a person has time-limited permission to work;
- meet all sponsor record-keeping, monitoring and reporting duties;
- provide appropriate induction, supervision, training, pastoral support and opportunities for professional development; and
- ensure that international recruitment does not compromise the safety, rights, dignity or continuity of support provided to people using the service.
Nothing in this policy authorises recruitment or sponsorship that is prohibited by the Immigration Rules or current sponsor guidance. Before advertising, offering or sponsoring any role, {{org_field_name}} will confirm that the occupation, candidate, salary, working arrangements and proposed sponsorship route are eligible under the Immigration Rules in force at that time.
2. Scope
This policy applies to:
- all directors, managers and employees involved in workforce planning, recruitment, selection, sponsorship, onboarding, payroll, supervision or management;
- all applicants and workers who require, or may require, immigration permission to work in the United Kingdom;
- workers already employed by {{org_field_name}} whose right to work is time limited;
- sponsored workers changing role, salary, hours, work location or employment circumstances;
- recruitment agencies, labour suppliers, employment businesses and other third parties used by {{org_field_name}};
- temporary, permanent, full-time, part-time, bank and fixed-term appointments; and
- regulated professionals and non-regulated care and support workers.
This policy must be read alongside the organisation’s safer recruitment, safeguarding, equality, whistleblowing, grievance, disciplinary, data protection, working time, modern slavery, training, supervision and business continuity policies.
The policy does not create an entitlement to sponsorship. Sponsorship decisions will be made lawfully, consistently and on the basis of organisational need, immigration eligibility, the genuineness of the vacancy, the person’s suitability and {{org_field_name}}’s ability to meet all sponsor duties.
3. Related Policies, Legislation and Guidance
- DBS Checks Policy (SL42)
- Recruitment and Selection Policy (SL30)
- Induction and Training Policy (SL31)
- Safeguarding Adults from Abuse and Improper Treatment Policy (SL13)
- Equal Opportunities and Diversity Policy (SL36)
- Whistleblowing (Speaking Up) Policy (SL29)
- Modern Slavery and Human Trafficking Policy.
- Right to Work and Prevention of Illegal Working Procedure.
- Disciplinary Policy.
- Grievance Policy.
- Working Time and Rest Breaks Policy.
- Data Protection and Records Management Policy.
- Supervision and Appraisal Policy.
- Staff Training and Competency Policy.
- Business Continuity Plan.
- Sponsorship Compliance Procedure.
- Expenses, Loans and Salary Deductions Policy.
- Professional Boundaries Policy.
- Anti-Bullying and Harassment Policy.
Legislation and statutory requirements
- Health and Social Care Act 2008.
- Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
- Care Quality Commission (Registration) Regulations 2009.
- Care Act 2014.
- Equality Act 2010.
- Employment Rights Act 1996.
- National Minimum Wage Act 1998.
- Working Time Regulations 1998.
- Immigration, Asylum and Nationality Act 2006.
- Immigration Act 2016.
- Modern Slavery Act 2015.
- Rehabilitation of Offenders Act 1974 and applicable exceptions legislation.
- Safeguarding Vulnerable Groups Act 2006.
- Data Protection Act 2018 and UK General Data Protection Regulation.
- Human Rights Act 1998.
National guidance
- Current Immigration Rules.
- Current Workers and Temporary Workers sponsor guidance.
- Current Skilled Worker and Health and Care Worker visa guidance.
- Current Home Office employer guidance on right-to-work checks.
- Code of Practice for the International Recruitment of Health and Social Care Personnel in England.
- Current red and amber country list.
- Current Ethical Recruiters List.
- Current CQC guidance on Regulations 12, 13, 17, 18 and 19.
- Skills for Care guidance, including the Care Certificate and international recruitment resources.
4. Policy Statement
{{org_field_name}} is committed to lawful, ethical and transparent international recruitment. Overseas workers will be treated fairly and will receive the same statutory employment protections as other employees performing comparable work.
Recruitment decisions will be based on objective role requirements, competence, experience, values, conduct, right to work and suitability to work with people who use the service. No person will be subjected to less favourable treatment because of race, nationality, ethnic or national origin, immigration status, religion or belief, sex, disability, age or any other protected characteristic.
{{org_field_name}} will not:
- use immigration sponsorship to threaten, control, intimidate or silence a worker;
- require a worker to surrender or allow the organisation to retain their passport, biometric document, eVisa access details, bank card or other personal document;
- knowingly make false or misleading statements in a Certificate of Sponsorship, visa-related document, CQC submission or employment record;
- place a sponsored worker into a role, occupation, salary arrangement or work location that is inconsistent with the person’s immigration permission or Certificate of Sponsorship;
- require a worker to pay unlawful recruitment charges;
- make unauthorised deductions from wages;
- prevent workers from raising concerns, joining a trade union, seeking independent advice or reporting exploitation;
- discriminate against a person because they require immigration permission; or
- actively recruit from a country where active recruitment is prohibited under the Code of Practice, except where recruitment is expressly permitted under a government-to-government agreement or another stated exception.
The organisation will maintain evidence showing how each person appointed to a regulated activity satisfies the requirements of Regulation 19 and Schedule 3 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
5. Ethical International Recruitment
- Recruitment will be conducted in line with the Code of Practice for the International Recruitment of Health and Social Care Personnel in England.
- {{org_field_name}} will check the current red and amber country list before commencing any international recruitment campaign. The organisation will not actively recruit health or social care personnel from a red-list country. Recruitment from an amber-list country will only take place where expressly permitted under the applicable government-to-government agreement and in accordance with all conditions attached to that agreement.
- A person from a red-list or amber-list country who makes an independent, direct application without having been targeted by {{org_field_name}}, its representatives or a recruitment agency may be considered where this is permitted by the Code of Practice. Evidence that the application was direct and not the result of active recruitment will be retained.
- International recruitment will be undertaken directly or through a recruitment organisation, agency or collaboration that appears on the current Ethical Recruiters List, where that list applies.
- Before engaging an agency, {{org_field_name}} will conduct and document due diligence, including confirmation of the agency’s legal identity, registration status, ownership, contact details, fee arrangements, recruitment practices, use of overseas sub-agents, complaints history and continued inclusion on the Ethical Recruiters List.
- The written contract with the agency will require compliance with the Code of Practice, prohibit charging candidates recruitment fees, require transparent information for candidates and permit {{org_field_name}} to terminate the arrangement where ethical or legal standards are breached.
- {{org_field_name}} remains accountable for the conduct of an agency acting on its behalf and will not rely solely on the agency’s assurances.
5.1 Information provided to candidates
Before a candidate accepts an offer, {{org_field_name}} will provide clear, accurate and accessible written information about:
- the identity and contact details of the employer;
- the job title, occupation code where applicable, main duties and normal place or places of work;
- whether the role is permanent, temporary, full time, part time or subject to guaranteed hours;
- the basic hourly rate or annual salary;
- normal working hours, shift arrangements, night working, weekend working and any expectation to travel;
- overtime arrangements and whether overtime is voluntary or required;
- holiday entitlement, pension arrangements and statutory benefits;
- probation, notice and termination provisions;
- whether sponsorship is offered and the limits of that sponsorship;
- visa application costs and any costs the organisation will or will not pay;
- accommodation arrangements, rent, deposits, transport costs and other deductions, where applicable;
- the requirement to maintain valid immigration permission;
- professional registration requirements;
- the right to raise concerns and access grievance, whistleblowing and safeguarding procedures; and
- the worker’s right to seek independent immigration, employment or trade union advice.
Information must not exaggerate expected earnings, available hours, accommodation standards, likelihood of settlement, eligibility of dependants or the duration of employment.
5.2 Recruitment fees, expenses and repayment clauses
No applicant or employee will be charged a fee for finding or securing employment with {{org_field_name}}.
{{org_field_name}} will not recover from an employee any charge that the employer is legally required to pay, including the Certificate of Sponsorship fee or Immigration Skills Charge, where applicable.
Any lawful agreement requiring repayment of a clearly identified, optional and genuinely incurred expense must:
- be provided in writing before the expense is incurred;
- identify the actual expense and the circumstances in which repayment may arise;
- be reasonable, proportionate and time limited;
- reduce on a fair sliding scale;
- not operate as a penalty;
- not reduce pay below the National Minimum Wage;
- not create debt bondage or prevent a worker from leaving employment; and
- be reviewed individually before any deduction or recovery action is taken.
No deduction will be made from wages without a lawful basis and prior written authorisation, except where legislation permits otherwise.
6. Immigration and Visa Compliance
6.1 Skilled Worker and Health and Care Worker Sponsorship
- Where {{org_field_name}} holds a valid Skilled Worker sponsor licence, sponsorship will only be undertaken within the scope, rating and permissions of that licence.
- The organisation will verify the current status of its sponsor licence before assigning any Certificate of Sponsorship.
- Where {{org_field_name}} does not hold a valid sponsor licence, no offer will state or imply that sponsorship is available.
Before sponsorship is approved, {{org_field_name}} will verify and record that:
- the vacancy is genuine and has not been created mainly to enable a person to obtain immigration permission;
- the duties and responsibilities correspond to the correct occupation code;
- the role is eligible for sponsorship under the Immigration Rules in force at the date of assignment;
- the proposed salary, guaranteed basic pay and working hours meet the applicable general salary threshold, occupation-specific going rate and National Minimum Wage requirements;
- the person meets the immigration, English-language, qualification and professional registration requirements applicable to the route and role;
- the proposed working arrangements are compatible with the worker’s immigration conditions;
- the person has the skills, competence, experience, qualifications and health necessary to perform the role safely;
- all recruitment checks required by Regulation 19 and Schedule 3 have been completed;
- the organisation has sufficient work, funding and operational need for the duration stated on the Certificate of Sponsorship;
- the Certificate of Sponsorship accurately records the work location or locations, hours, salary, occupation code and main duties; and
- the organisation can comply with all associated sponsor duties.
A Certificate of Sponsorship is not a general work permit and must not be used for work that is materially different from the sponsored role.
Certificates of Sponsorship will only be assigned through the Sponsorship Management System by an authorised Level 1 or Level 2 User acting within their permitted functions. Before assignment, the proposed Certificate of Sponsorship must be checked and approved under the organisation’s sponsorship authorisation procedure.
The approval record will include:
- the candidate’s identity;
- current immigration status;
- role and occupation code;
- work location;
- salary and weekly hours;
- evidence of vacancy and funding;
- recruitment method;
- relevant CQC registration;
- right-to-work evidence;
- professional registration, where applicable;
- name of the person approving sponsorship; and
- date of approval and Certificate of Sponsorship reference.
6.2 Restrictions applying to care workers and senior care workers
From 22 July 2025, new applications for entry clearance from overseas are not permitted for care worker and home carer roles under SOC code 6135 or senior care worker roles under SOC code 6136.
Accordingly, {{org_field_name}} will not assign a Certificate of Sponsorship for an overseas entry-clearance application under SOC code 6135 or 6136.
Until the end of the applicable transitional period, currently 22 July 2028, an eligible person who is already in the United Kingdom may be sponsored under SOC code 6135 or 6136 only where all requirements of the Immigration Rules and current sponsor guidance are met.
Before sponsoring an in-country care worker or senior care worker, the Authorising Officer or a formally delegated competent person must document:
- the person’s current immigration status;
- whether the application is an eligible permission-to-stay application;
- whether the worker satisfies any requirement to have been legally working for the sponsor for the prescribed period;
- whether any exception or transitional provision applies;
- whether the role is genuine;
- whether the salary and working arrangements meet the applicable requirements;
- whether {{org_field_name}} holds the required CQC registration for the activity and location; and
- whether all information required on the Certificate of Sponsorship is accurate.
No manager may rely on historical visa rules or assume that previous eligibility continues. Current Home Office guidance must be checked for every proposed sponsorship.
New overseas sponsorship for care worker and senior care worker roles closed on 22 July 2025, while defined in-country arrangements continue on a transitional basis until 22 July 2028.
6.3 Sponsor Duties, Monitoring and Reporting
{{org_field_name}} will maintain systems that enable it to monitor sponsored workers and meet all applicable sponsor duties.
The organisation will:
- retain the records required by current sponsor guidance, including evidence of how the worker was recruited;
- maintain up-to-date contact details for each sponsored worker;
- retain evidence of the worker’s right to work and immigration status;
- monitor visa expiry dates and any time-limited right to work;
- retain contracts, job descriptions, salary details, payroll information, timesheets and evidence of work locations;
- monitor attendance, unexplained absence and changes in working arrangements;
- ensure sponsored workers are paid through the organisation’s payroll in accordance with the Certificate of Sponsorship and Immigration Rules;
- report relevant changes and events through the Sponsorship Management System within the timescale required by current sponsor guidance;
- co-operate with announced and unannounced Home Office compliance activity;
- ensure that sponsored roles remain genuine throughout the period of sponsorship;
- notify the Home Office where sponsorship ends or another reportable event occurs; and
- notify CQC separately where a change or incident is notifiable under CQC registration requirements.
Reportable matters may include:
- failure to start work;
- unauthorised or unexplained absence;
- termination or resignation;
- significant changes to salary, hours, duties, occupation code or work location;
- extended unpaid leave;
- changes to the organisation’s ownership, structure or trading status;
- cessation of a relevant regulated activity;
- suspension, cancellation or material variation of CQC registration; and
- information suggesting that a worker has breached the conditions of their immigration permission.
The organisation will consult current sponsor guidance to determine whether a change can be reported, requires a new Certificate of Sponsorship or requires a new visa application.
Current sponsor guidance requires sponsors to hold a valid licence, sponsor only genuine eligible employment, keep prescribed records and understand their reporting and compliance responsibilities.
6.4 Sponsor Licence Governance
The organisation’s Authorising Officer has overall responsibility for sponsor licence compliance.
Only suitably trained and authorised personnel may access the Sponsorship Management System. Access credentials must not be shared.
The organisation will:
- maintain an up-to-date record of the Authorising Officer, Key Contact and Level 1 and Level 2 Users;
- remove access promptly where a user changes role or leaves the organisation;
- review Sponsorship Management System access at least quarterly;
- complete periodic internal sponsorship audits;
- ensure that sponsored-worker files can be produced promptly during a Home Office visit;
- assess sponsor compliance risks before organisational restructures, mergers, takeovers or changes in ownership;
- inform the Home Office of relevant organisational changes;
- investigate and address any identified breach; and
- obtain appropriately qualified immigration advice where the correct action is unclear.
6.5 Right-to-Work Checks
A prescribed right-to-work check must be completed before employment begins. No person may commence work merely because they have applied for a visa, provided a share code to an agency or previously worked for another employer.
The check will be completed using one of the lawful methods available at the time, which may include:
- a Home Office online right-to-work check using a valid share code;
- an original-document manual check where that method is permitted;
- an Identity Document Validation Technology check through an approved identity service provider for eligible British and Irish citizens; or
- a Positive Verification Notice obtained through the Employer Checking Service where required.
The person completing the check must:
- confirm that the person presenting the evidence is the person to whom it relates;
- check that the person is permitted to perform the proposed work;
- check any restrictions on occupation, hours or type of work;
- retain clear evidence of the check;
- record the date on which the check was completed; and
- schedule a repeat check where the person has time-limited permission.
A visa, eVisa or share code must not be treated as sufficient without completing the prescribed check.
The Home Office employer guidance sets out the prescribed checks needed to establish or maintain a statutory excuse against a civil penalty.
6.6 Changes in Immigration Status
Workers must inform their manager and Human Resources promptly of any change that may affect their right to work, including:
- a new visa application;
- grant or refusal of immigration permission;
- curtailment or cancellation of permission;
- a change in visa route;
- loss of access to immigration-status evidence;
- changed restrictions on work;
- pending appeal or administrative review; or
- any Home Office correspondence affecting their permission.
The organisation will not make assumptions about a person’s right to work. Where status is uncertain, the organisation will use the Employer Checking Service or obtain competent legal advice before permitting work to continue.
Any suspension from duties while status is checked will be managed fairly, promptly and in accordance with the employment contract and applicable employment law.
7. Pre-Employment Checks and Induction
7.1 Safer Recruitment and Pre-Employment Checks
No international recruit will begin unsupervised work with people using the service until all checks required for the role have been completed, assessed and recorded.
Checks will include, where applicable:
- proof of identity, including photographic identification;
- a prescribed right-to-work check;
- a full employment history with written explanations for gaps;
- satisfactory references, including the most recent relevant employer where reasonably practicable;
- verification of reasons for leaving previous employment involving children or adults at risk, where relevant;
- an enhanced Disclosure and Barring Service check with the appropriate barred-list information where the role is eligible;
- a check of the DBS Update Service where the applicant has consented and the certificate is eligible;
- overseas criminal-record evidence or a certificate of good conduct where appropriate and reasonably obtainable;
- consideration of the reliability, scope and limitations of overseas criminal-record evidence;
- verification of qualifications, training and professional registration;
- confirmation that professional registration is current and free from restrictions incompatible with the role;
- assessment of English-language communication relevant to safe care and record keeping;
- occupational health assessment relevant to the requirements of the role;
- checks of any relevant professional, regulatory or barred lists;
- verification of address and contact details;
- evidence of conduct, competence and experience relevant to the role;
- consideration of any information indicating that the person may not be of good character; and
- a documented fit-person decision in accordance with Regulation 19.
Where a required check cannot be completed, the Registered Manager must carry out and record an individual risk assessment. The risk assessment must state:
- which information is missing;
- why it cannot be obtained;
- what alternative evidence has been considered;
- the risks to people using the service;
- the controls required;
- whether the person may commence restricted or supervised duties; and
- the date for review.
A visa decision or Certificate of Sponsorship does not replace the organisation’s duty to carry out safer recruitment checks.
CQC Regulation 19 requires robust recruitment procedures and evidence that staff are fit, of good character, appropriately qualified, competent, skilled and experienced. CQC may require the provider to produce Schedule 3 information for each person employed for a regulated activity.
7.2 Induction, Training and Initial Competency Assessment
Every international recruit will receive a structured induction appropriate to their role, experience and the needs of the people they support.
The induction will include:
- the organisation’s values, governance and lines of accountability;
- the employee’s job description, limits of authority and scope of practice;
- the service’s statement of purpose;
- person-centred support and respect for individual choice;
- dignity, privacy, equality, diversity, human rights and culturally appropriate practice;
- safeguarding adults, recognising exploitation and reporting concerns;
- whistleblowing and freedom to speak up;
- mental capacity, consent and least-restrictive practice;
- safe care and treatment;
- medicines responsibilities appropriate to the role;
- infection prevention and control;
- moving and handling;
- health and safety, fire safety and emergency procedures;
- record keeping, confidentiality and data protection;
- complaints and duty of candour;
- professional boundaries;
- lone working and personal safety;
- local transport and travel expectations where relevant;
- working time, breaks, fatigue and night work;
- visa conditions and the worker’s responsibility to report relevant changes;
- prevention of modern slavery, financial abuse and coercion;
- access to grievance, disciplinary and staff-support procedures;
- the Care Certificate where applicable;
- role-appropriate training in learning disability and autism;
- service-specific training based on the needs of people using the service; and
- assessment of practical competence before the employee undertakes tasks without supervision.
Completion of training alone will not be treated as proof of competence. Competence will be assessed through observation, discussion, knowledge checks, supervised practice and review of performance.
A written induction record and competency plan will be retained.
All staff working for the purposes of the regulated activity will receive training on learning disability and autism that is appropriate to their role. The training must include how to interact appropriately with autistic people and people with a learning disability.
The Health and Care Act 2022 inserted a requirement for CQC-registered providers to ensure role-appropriate learning disability and autism training. CQC identifies the Oliver McGowan Mandatory Training as the Government’s preferred and recommended programme, although the legal requirement is for suitable role-appropriate training rather than merely the completion of a named course.
8. Ongoing Support and Monitoring
8.1 Workplace Integration and Pastoral Support
International recruits will be offered proportionate pastoral support without creating dependency on the employer.
Support may include:
- a named workplace buddy or mentor;
- planned supervision meetings;
- welfare discussions during the induction and probation periods;
- information about opening a bank account, registering with a GP, obtaining a National Insurance number and accessing local services;
- signposting to independent immigration, employment, trade union and community advice;
- practical information about transport and the local area;
- support to understand payslips, tax, pension contributions and lawful deductions;
- information about accommodation rights and responsibilities;
- support following discrimination, harassment, hate crime or domestic abuse; and
- reasonable support for cultural, religious, disability or communication needs.
Pastoral support must not involve:
- retaining personal documents;
- controlling the worker’s bank account;
- requiring the worker to use accommodation owned by or connected to the employer;
- preventing the worker from moving accommodation;
- restricting lawful contact with family, friends, representatives or advisers;
- requiring excessive overtime;
- threatening withdrawal of sponsorship in response to a complaint; or
- linking access to basic support to acceptance of unfavourable working conditions.
8.2 Employer-Arranged Accommodation
Where {{org_field_name}} arranges, provides or recommends accommodation:
- the arrangement will be optional unless the role objectively requires otherwise;
- the terms, rent, deposit, utility charges and notice requirements will be provided in writing;
- accommodation charges will be reasonable and transparent;
- any deduction from wages will be lawful and agreed in writing;
- accommodation will be safe, secure and suitable for occupation;
- overcrowding will not be permitted;
- the worker will be free to leave the accommodation subject to the lawful terms of the occupancy agreement;
- accommodation will not be used to monitor, intimidate or control the worker; and
- loss of employment will not result in immediate unlawful eviction.
Accommodation arrangements must be kept separate from decisions about capability, conduct, grievances or sponsorship wherever reasonably practicable.
8.3 Supervision, Competence and Professional Development
International workers will have equal access to supervision, appraisal, training and development.
The Registered Manager will ensure that:
- supervision is provided at the frequency required by the person’s role, experience, performance and level of risk;
- probationary reviews are completed and documented;
- competence is assessed before the employee undertakes delegated care tasks without supervision;
- training is refreshed at appropriate intervals;
- training reflects the needs and risks of the people supported;
- professional registration and revalidation requirements are monitored where applicable;
- concerns about conduct, capability, health or competence are addressed promptly;
- reasonable adjustments are considered where required;
- development opportunities are not withheld because of nationality or sponsorship status; and
- staff are not deployed merely to fill vacancies where they are not competent to meet people’s assessed needs.
Staff who are new to care will be supported to complete the Care Certificate or an equivalent structured induction. Qualifications described as “NVQs” should be referred to by their current qualification title where applicable.
Regulation 18 requires providers to deploy sufficient numbers of suitably qualified, competent, skilled and experienced staff and to provide staff with appropriate support, training, professional development, supervision and appraisal.
8.4 Working Hours, Rest and Fatigue
{{org_field_name}} will comply with the Working Time Regulations 1998, National Minimum Wage requirements and contractual working-hour provisions.
Managers will monitor:
- total working hours;
- overtime;
- night work;
- rest breaks;
- weekly rest;
- travel time where it counts as working time;
- sleep-in or on-call arrangements;
- secondary employment where known; and
- signs of fatigue or unsafe workload.
International workers will not be pressured to work excessive hours because of recruitment debt, accommodation arrangements or fear that sponsorship will be withdrawn.
Where a worker has more than one job, the organisation will take reasonable steps to assess whether combined hours create a health, safety, performance or immigration risk.
8.5 Additional and Secondary Employment
Sponsored workers must comply with the conditions of their immigration permission relating to supplementary or secondary employment.
Employees must inform {{org_field_name}} of proposed additional employment where required by their contract or where it may affect:
- visa compliance;
- working-time limits;
- health and safety;
- fatigue;
- conflicts of interest;
- availability for contracted work; or
- the safe performance of their duties.
{{org_field_name}} will not unlawfully prevent additional employment but may take proportionate action where it would breach immigration conditions, contractual obligations or safety requirements.
9. Employment Rights and Fair Treatment
- International workers will receive the same statutory employment rights and protections as other workers with the same employment status. Pay and benefits will be determined lawfully and consistently by the role, duties, qualifications, experience and applicable terms and conditions, and not by nationality or immigration status.
- No applicant or worker will be charged a fee for securing employment. {{org_field_name}} will not pass on prohibited sponsor costs, including the Certificate of Sponsorship fee or Immigration Skills Charge, where these are legally payable by the sponsor. Any lawful recovery of optional expenditure must comply with section 5.2 of this policy.
- {{org_field_name}} will take reasonable steps to prevent and respond to exploitation, modern slavery, discrimination, harassment, victimisation, unlawful deductions, coercion, unsafe accommodation, excessive working hours and threats relating to immigration status.
- Employment decisions, including disciplinary action, capability management, redundancy and dismissal, will be managed in accordance with the employee’s contract, organisational procedure and applicable employment law.
- Sponsorship will not be withdrawn or threatened merely because a worker has raised a concern, made a complaint, acted as a witness, joined a trade union or sought independent advice.
- Personal employment complaints should normally be raised under the Grievance Policy.
- Concerns about wrongdoing, unsafe care, abuse, fraud, regulatory breaches, illegal working, exploitation or concealment of information may be raised under the Whistleblowing Policy.
- Safeguarding concerns must be reported immediately under the Safeguarding Adults from Abuse and Improper Treatment Policy.
- Workers may also contact an appropriate external body, including CQC, the local authority safeguarding team, the police, the Gangmasters and Labour Abuse Authority, Acas, a trade union or the Home Office, where appropriate.
- No worker will suffer retaliation for raising a genuine concern in good faith.
9.1 Modern Slavery, Exploitation and Safeguarding of Workers
International workers may be at increased risk of exploitation because of recruitment debt, unfamiliarity with UK law, employer-linked accommodation, limited local support or fear of losing sponsorship.
Managers must remain alert to indicators including:
- a worker’s passport or bank card being held by another person;
- unexplained deductions or debts;
- control over accommodation or transport;
- threats of deportation;
- excessive or involuntary overtime;
- restricted movement or communication;
- wages being paid into another person’s account;
- a worker appearing fearful of a recruiter, manager or sponsor;
- false information about salary, hours or duties;
- a worker being required to repay excessive recruitment costs; or
- pressure not to speak to CQC, the Home Office, police, safeguarding professionals or trade unions.
Suspected exploitation will be treated as a safeguarding and governance concern. The organisation will take immediate action to protect the worker, preserve evidence and refer the matter to the appropriate authority.
9.2 Ending Employment and Sponsorship
Where sponsored employment ends, {{org_field_name}} will:
- manage the employment process lawfully and fairly;
- explain the employment decision separately from its immigration consequences;
- report the end of sponsorship to the Home Office within the required timescale;
- provide the worker with final pay, accrued holiday pay and employment records to which they are entitled;
- return any property or personal documents belonging to the worker;
- provide accurate information about the date sponsorship ended;
- signpost the worker to independent immigration and employment advice;
- consider any safeguarding or welfare risks; and
- avoid statements guaranteeing how long the Home Office will allow the worker to remain in the United Kingdom.
The organisation must not give immigration advice beyond the competence of the person providing it.
10. CQC and Regulatory Compliance
This policy supports compliance with the following provisions of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014:
Regulation 9 — Person-centred care
International recruitment and deployment decisions will ensure that staff can meet the assessed needs, communication requirements, preferences and protected characteristics of people using the service.
Regulation 10 — Dignity and respect
Staff will be trained and supported to uphold privacy, dignity, equality and human rights.
Regulation 11 — Need for consent
Staff will receive training and supervision concerning consent, mental capacity and lawful decision-making appropriate to their role.
Regulation 12 — Safe care and treatment
The organisation will assess competence, provide appropriate training, manage risks and ensure that staff do not undertake tasks for which they are not competent.
Regulation 13 — Safeguarding service users from abuse and improper treatment
International workers will receive safeguarding training and will be subject to appropriate recruitment checks. The organisation will also recognise that international workers themselves may be at risk of exploitation or abuse.
Regulation 17 — Good governance
The organisation will maintain accurate, complete and contemporaneous recruitment, right-to-work, sponsorship, training, supervision and employment records. Audits will be undertaken to identify and address compliance risks.
Regulation 18 — Staffing
The organisation will deploy sufficient numbers of suitably qualified, competent, skilled and experienced staff. Staff will receive induction, training, supervision, appraisal and professional development appropriate to their role and the needs of people using the service.
Regulation 19 — Fit and proper persons employed
The organisation will operate robust recruitment procedures and will only employ people who are of good character, have the necessary qualifications, competence, skills and experience, and are able to perform the work required after reasonable adjustments are considered.
Information specified in Schedule 3 will be obtained, verified, assessed and made available to CQC when required.
Regulation 20 — Duty of candour
International workers will be informed of their responsibilities to report incidents and contribute openly and honestly to investigations and duty-of-candour processes.
CQC’s current regulations for providers include Regulations 9 to 20A, with Regulations 17, 18 and 19 being particularly relevant to recruitment, governance and staffing.
11. Records and Data Protection
{{org_field_name}} will maintain a secure recruitment and employment record for each international worker.
Records will include, where applicable:
- application form and curriculum vitae;
- interview and selection records;
- identity evidence;
- right-to-work check evidence and date of check;
- visa and sponsorship information;
- Certificate of Sponsorship details;
- occupation code, salary, hours and work locations;
- employment history and explanations of gaps;
- references;
- DBS and overseas criminal-record evidence;
- qualification and professional registration checks;
- occupational health clearance;
- risk assessments;
- employment contract and job description;
- payroll and attendance records;
- induction, training and competency records;
- supervision and appraisal records;
- changes to role, salary, hours or location;
- Sponsorship Management System reports;
- correspondence relating to immigration status;
- welfare and pastoral-support records; and
- the decision confirming that the person is fit and suitable for the role.
Personal information will be:
- collected for specified lawful purposes;
- limited to what is necessary;
- accurate and kept up to date;
- retained for the applicable statutory, regulatory and sponsor-retention period;
- protected against unauthorised access; and
- disposed of securely when no longer required.
Special-category and criminal-offence information will be processed only where there is an appropriate lawful basis and condition for processing.
Access to immigration, health and criminal-record information will be restricted to authorised persons who require it for their role.
12. Audit and Assurance
The Registered Manager, Human Resources lead or nominated sponsorship-compliance lead will complete periodic audits of international recruitment and sponsored-worker files.
Audits will examine:
- right-to-work evidence;
- visa expiry monitoring;
- accuracy of Certificates of Sponsorship;
- consistency between job descriptions and actual duties;
- salaries, hours and payroll records;
- work locations;
- attendance monitoring;
- recruitment records;
- Schedule 3 information;
- DBS and overseas checks;
- professional registration;
- training, supervision and competency;
- agency due diligence;
- recruitment charges and deductions;
- accommodation arrangements;
- staff welfare;
- reportable changes; and
- evidence of compliance with the Code of Practice.
High-risk findings will be escalated immediately to the Responsible Individual, Nominated Individual, Director or other appropriate senior person.
Corrective action will be documented, assigned to a responsible person and completed within a stated timescale.
13. Sponsor Licence and Workforce Contingency Planning
{{org_field_name}} will maintain a contingency plan for events that may affect sponsored workers or continuity of care, including:
- suspension, downgrade, surrender or revocation of the sponsor licence;
- loss or restriction of CQC registration;
- sudden loss of a significant number of sponsored workers;
- insolvency, restructuring, merger or change of ownership;
- closure of a service or work location;
- evidence of illegal working;
- a recruitment agency’s removal from the Ethical Recruiters List; or
- widespread concerns about exploitation.
The contingency plan will address:
- immediate safety and staffing requirements;
- continuity of support for people using the service;
- communication with workers;
- communication with commissioners, CQC, the Home Office and safeguarding authorities where applicable;
- access to independent advice for affected workers;
- preservation of records;
- payroll and final-pay arrangements;
- accommodation risks;
- responsible redeployment where lawful;
- business continuity; and
- lessons learned.
14. Responsibilities
14.1 Board, directors or provider
The board, directors or provider will:
- ensure that the organisation has adequate systems and resources for lawful recruitment and sponsorship;
- receive assurance concerning sponsor and CQC compliance;
- address serious compliance failures; and
- ensure that financial pressures do not lead to unethical recruitment or unsafe staffing.
14.2 Authorising Officer
The Authorising Officer will:
- oversee sponsor-licence compliance;
- ensure appropriate Sponsorship Management System users are appointed;
- maintain knowledge of current sponsor guidance;
- approve or oversee Certificates of Sponsorship;
- ensure reportable events are submitted; and
- co-operate with Home Office compliance activity.
14.3 Registered Manager
The Registered Manager will:
- ensure safe recruitment and deployment;
- confirm that staff are fit and competent;
- ensure Regulation 18 and Regulation 19 requirements are met;
- monitor induction, supervision and training;
- respond to safeguarding or exploitation concerns;
- maintain staffing continuity; and
- ensure records are available for CQC.
14.4 Human Resources or recruitment personnel
Human Resources or recruitment personnel will:
- complete and record pre-employment checks;
- provide accurate written information;
- conduct right-to-work checks;
- monitor visa expiry dates;
- maintain employment and sponsorship records;
- ensure contracts and deductions are lawful;
- support audits; and
- escalate discrepancies.
14.5 Line managers
Line managers will:
- monitor attendance, duties, work location and hours;
- report changes promptly;
- provide supervision and welfare support;
- identify fatigue, exploitation or competence concerns; and
- ensure staff work within their role and competence.
14.6 Employees
Employees must:
- provide accurate information and genuine documents;
- maintain valid permission to work;
- comply with visa conditions;
- notify the organisation of relevant changes;
- attend required training and supervision;
- work within their competence;
- report safeguarding and compliance concerns; and
- co-operate with lawful checks and audits.
15. Policy Review
This policy will be formally reviewed at least annually and sooner where there is:
- a change to the Immigration Rules;
- updated Home Office sponsor guidance;
- updated right-to-work guidance;
- a change to the Code of Practice or red and amber country list;
- updated CQC legislation or guidance;
- a sponsor compliance visit;
- a CQC inspection or assessment finding;
- a significant safeguarding or exploitation concern;
- a sponsor-licence suspension, downgrade or revocation;
- a serious recruitment or employment complaint;
- an organisational restructure or change of ownership; or
- evidence that this policy is not operating effectively.
Because immigration and sponsorship rules change frequently, operational decisions must always be checked against the current Immigration Rules and official guidance rather than relying solely on the date of this policy.
Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
Copyright © {{current_year}} – {{org_field_name}}. All rights reserved.