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Registration Number: {{org_field_registration_no}}

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Flood and Floods Management and Safety Policy

1. Purpose

At {{org_field_name}}, we are committed to ensuring the safety and well-being of individuals receiving support, staff, and visitors in the event of a flood or flood-related emergency. This policy provides a structured and efficient approach to flood prevention, preparedness, response, and recovery, ensuring that our service can continue to operate safely and effectively during and after a flood event.

This policy is in compliance with CQC regulations, The Civil Contingencies Act 2004, Health and Safety at Work Act 1974, The Flood and Water Management Act 2010, and local authority emergency planning guidance.

2. Scope

This policy applies to all staff, individuals receiving support, contractors, and visitors within our Supported Living service. It covers:

• Identifying flood risks and implementing preventive measures
• Emergency preparedness and staff responsibilities
• Safe evacuation procedures
• Flood response and recovery measures

3. Related Policies

• SL12 – Safe Care and Treatment Policy
• SL07 – Person-Centred Care Policy
• SL21 – Emergency Preparedness and Business Continuity Policy
• SL08 – Dignity and Respect Policy
• SL34 – Confidentiality and Data Protection (GDPR) Policy
• SL19 – Fire Safety Policy
• SL16 – Infection Prevention and Control Policy
• SL13 – Safeguarding Adults from Abuse and Improper Treatment Policy

4. Identifying and Preventing Flood Risks

Flood risks can arise due to heavy rainfall, river overflow, blocked drainage systems, burst pipes, or coastal flooding. To mitigate risks, we will:

• Conduct a flood risk assessment annually to identify areas prone to flooding within our premises.
• Monitor flood warnings from the Environment Agency (EA), Met Office, and local authorities.
• Ensure drainage systems, gutters, and external water management infrastructure are regularly maintained.
• Identify and protect vulnerable areas, such as ground-floor rooms and electrical installations.
• Train staff on flood response protocols and ensure key personnel understand their roles.

5. Emergency Preparedness and Planning

5.1 Flood Preparedness Measures

• A Flood Emergency Plan (FEP) will be in place and reviewed annually.
• Emergency kits will be prepared, containing:
  • First aid supplies
  • Flashlights and batteries
  • Emergency contact lists
  • Bottled water and non-perishable food
  • Waterproof clothing and boots
  • Essential documents in waterproof storage
• Alternative power sources (e.g., backup generators, battery packs) will be maintained to prevent disruptions.
• Key staff will be trained in emergency flood response.
• Vulnerable individuals with mobility impairments will have Personal Emergency Evacuation Plans (PEEPs).

5.2 Staff Responsibilities

• Registered Manager: Ensures all flood preparedness measures are in place and oversees emergency response.
• Flood Safety Coordinator (appointed staff member): Responsible for flood risk monitoring and communication.
• Support Staff: Assist individuals in safe evacuation and implementation of emergency procedures.

6. Flood Response and Evacuation Procedures

6.1 Initial Response to a Flood Warning

• Monitor weather alerts and local authority guidance.
• Activate the Flood Emergency Plan.
• Move individuals receiving support to higher floors or designated safe areas.
• Shut off electrical and gas supplies if instructed by emergency services.
• Communicate with staff, individuals, and families about emergency actions being taken.
• Secure essential records and medication to prevent water damage.

6.2 Evacuation Procedures

• If evacuation is necessary, follow the designated flood evacuation route.
• Ensure mobility aids, wheelchairs, or specialised equipment are transported with the individuals.
• Prioritise individuals with medical needs, ensuring their safety and access to required medication.
• Maintain clear communication with emergency services and local authority evacuation centres.

7. Post-Flood Recovery and Business Continuity

7.1 Returning to the Premises

• Assess structural safety before re-entering the building.
• Conduct thorough inspections of electrical systems, plumbing, and heating before resuming operations.
• Remove contaminated furniture, bedding, and food that may pose infection risks.
• Engage professional cleaning and decontamination services to ensure the environment is safe.
• Conduct mental health and well-being checks on individuals and staff post-flood.

7.2 Restoring Services

• Review and update care plans for individuals affected by the flood.
• Ensure continuity of medical care and medication schedules.
• Communicate with families and stakeholders about recovery progress.
• Document all damages and liaise with insurance providers for claims.

8. Infection Control and Health Risks Post-Flood

• Floodwater may contain harmful bacteria, sewage, and debris. Infection prevention measures include:
  • Using protective equipment (gloves, masks, and waterproof boots) during clean-up.
  • Disinfecting surfaces, equipment, and communal areas before reopening services.
  • Ensuring safe drinking water supplies before resuming normal operations.
  • Monitoring individuals for signs of illness, infections, or respiratory conditions.

9. Staff Training and Competency

• All staff must receive annual flood emergency response training.
• Key training areas include:
  • Recognising early flood warning signs.
  • Executing safe evacuation procedures.
  • Assisting individuals with limited mobility during a flood emergency.
  • Using emergency communication channels.
  • Implementing infection control procedures post-flood.
• Regular flood drills must be conducted to assess preparedness and response efficiency.

10. Monitoring and Continuous Improvement

• Quarterly risk assessments will ensure flood preparedness measures remain up to date.
• After any flood incident, a post-incident review will be conducted to:
  • Identify lessons learned.
  • Improve evacuation procedures and emergency response.
  • Address gaps in infrastructure resilience.
• Feedback from staff, individuals, and stakeholders will be used to enhance future preparedness.

11. Confidentiality and Data Protection

• All personal records and care plans must be securely stored to prevent loss during a flood.
• Data backup procedures must be in place to protect critical electronic records.
• Information regarding flood response will be shared only with relevant authorities and key personnel, in compliance with GDPR and confidentiality policies (SL34).

12. Policy Review

This policy will be reviewed annually or sooner if required due to:

• Changes in flood risk assessments or local emergency planning guidance.
• Feedback from staff, individuals receiving support, or CQC inspections.
• Lessons learned from flood incidents or drills.

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Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
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