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Identification and Wearing of Identity Cards in Care at Home Policy

This policy sets out the values, principles and procedures underpinning this care at home agency’s approach to making sure its staff can be fully identified by service users and others in the course of their work. The policy is written in line with the national health and social care standards set out in My Support, My Life, particularly statements made under Standard 3: “I have confidence in the people who support and care for me” and Standard 4: “I have confidence in the organisation providing my care and support”.

This policy should be used in relation to the agency’s policies on Key Holding in Care at Home (Scotland) and Security of Service Users’ Homes (Scotland).

Every care staff member is issued with an identity card (ID card) when they join this care at home agency. The ID card must be worn by staff at all times while they are at work and must be returned to the organisation when employment ceases.

Policy Statement

In this agency, ID cards:

• display a photograph of the member of staff
• display the name of the person and employing organisation in large print
• display the contact number of the organisation
• display a date of issue and an expiry date which should not exceed 36 months from the date of issue
• are available in large print for people with visual disabilities
• are laminated
• are renewed and replaced within at least 36 months from the date of issue.

Entering a Service User’s Home Protocol

To enter a service user’s home, care staff should:

• knock or ring the doorbell or call out before entry, even if they hold a key and can let themselves in
• always show or refer to their ID card on entry, particularly for service users who might not know them or know them very well.

Training

All new staff are taken through the agency policy on the wearing and use of identity cards and the importance of staff always being able to have the means of identification. Training includes discussion of the disciplinary actions that could be taken as a result of any failure to comply with agency policy.

Existing staff are provided with regular training updates.

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