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{{org_field_name}}

Registration Number: {{org_field_registration_no}}

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Person-Centred Care Policy

1. Purpose

The purpose of this policy is to ensure that {{org_field_name}} delivers care that is person-centred, meaning that each resident’s individual preferences, needs, rights, and well-being are at the core of their care and support. This approach aligns with the Regulation and Inspection of Social Care (Wales) Act 2016 and the Social Services and Well-being (Wales) Act 2014, promoting autonomy, dignity, choice, and respect for all residents.

2. Scope

This policy applies to:

• All staff members, including care and non-care staff.
• The Responsible Individual (RI) and Registered Manager, ensuring governance oversight.
• Service users and their families, ensuring their involvement in care decisions.
• External professionals and stakeholders involved in delivering care.

3. Legal and Regulatory Framework

This policy aligns with:

• Regulation and Inspection of Social Care (Wales) Act 2016
• The Regulated Services (Service Providers and Responsible Individuals) (Wales) Regulations 2017
• Social Services and Well-being (Wales) Act 2014
• The Well-being of Future Generations (Wales) Act 2015
• The Mental Capacity Act 2005 and Deprivation of Liberty Safeguards (DoLS)
• CIW’s Quality of Life Methodology (SOFI2)
• CIW’s Commitment to Human Rights and Safeguarding Policies

4. Principles of Person-Centred Care

Person-centred care at {{org_field_name}} is based on the following principles:

4.1 Respect for Individuality and Personal Identity

• Every resident is treated as an individual with their own unique needs, background, culture, and identity.
• Staff must take time to learn about residents’ life history, preferences, and goals.
• Care plans reflect each resident’s beliefs, values, and social connections.

Efficiency Measure:

• Life story books and personalised care plans are developed in consultation with residents and their families.
• Staff training on cultural competency and dignity in care is provided annually.

4.2 Involvement in Decision-Making

• Residents are encouraged to be actively involved in decisions about their care.
• Where appropriate, families, advocates, and legal representatives are included in discussions.
• Staff use the Mental Capacity Act framework to assess decision-making capacity and apply best interest principles when needed.

Efficiency Measure:

• Monthly resident meetings to discuss preferences, concerns, and improvements.
• Easy-read care plans and pictorial aids for residents with cognitive impairments.

4.3 Promoting Independence and Autonomy

• Staff must support residents to do as much as possible for themselves, rather than doing tasks for them.
• A risk-enabling approach is used to balance safety with independence.
• Assistive technologies and adaptive equipment are provided where beneficial.

Efficiency Measure:

• Independence plans are included in each care plan, reviewed quarterly.
• Training on risk assessment and positive risk-taking is mandatory for all staff.

4.4 Personalised Care Plans

• Each resident has a tailored care plan based on a detailed initial assessment.
• Plans include medical needs, emotional well-being, social activities, and preferences.
• Care plans are reviewed every three months or whenever needs change.

Efficiency Measure:

• Digital care planning system enables real-time updates and access to individual preferences.
• Key workers assigned to ensure personalised attention and advocacy.

4.5 Emotional and Psychological Well-being

• Emotional support is as important as physical care.
• Staff must be trained in active listening and empathy-based communication.
• Counselling and emotional support services are available for residents.

Efficiency Measure:

• CIW’s Quality of Life Methodology (SOFI2) is used to monitor well-being.
• Feedback surveys ensure emotional needs are being met.

4.6 Social Inclusion and Community Engagement

• Residents are supported to maintain relationships with family, friends, and the wider community.
• Social activities are tailored to individual interests and cultural backgrounds.
• Digital technology is used to help residents stay connected via video calls and online activities.

Efficiency Measure:

• Community engagement coordinator ensures residents participate in local events.
• Weekly activity schedules developed in consultation with residents.

4.7 Dignity and Respect in Care Delivery

• Staff must always knock before entering rooms, respect privacy, and uphold dignity in personal care.
• Language used must be respectful, age-appropriate, and non-patronising.
• Residents must never feel rushed, ignored, or spoken over.

Efficiency Measure:

• Dignity Champions appointed to promote best practices.
• Annual dignity in care training for all staff.

4.8 End-of-Life and Palliative Care

• Residents nearing the end of life receive compassionate, personalised care.
• Advance care planning ensures end-of-life preferences are respected.
• Families are fully supported and involved in decision-making.

Efficiency Measure:

• Gold Standards Framework used for palliative care planning.
• Bereavement support available for families and staff.

5. Staff Training and Competency

All staff must receive ongoing training in:

• Person-centred care principles and active listening.
• Mental Capacity Act and Deprivation of Liberty Safeguards.
• Dignity, respect, and cultural awareness in care delivery.

Efficiency Measure:

• Quarterly training refreshers to ensure best practices are maintained.
• Shadowing and mentoring programmes for new staff members.

6. Monitoring and Quality Assurance

Person-centred care is continuously monitored through:

• Quarterly audits of care plans and resident feedback.
• Use of SOFI2 methodology in inspections to assess quality of life.
• Regular CIW inspections and internal compliance reviews.

Efficiency Measure:

• Performance dashboards track compliance and improvements.
• Whistleblowing procedures ensure concerns about care quality are addressed.

7. Related Policies

This policy should be read alongside:

• Dignity and Respect Policy (CHW08)
• Safeguarding Adults from Abuse Policy (CHW13)
• Mental Capacity and Deprivation of Liberty Safeguards Policy (CHW39)
• End of Life and Palliative Care Policy (CHW38)

8. Policy Review

This policy is reviewed annually or in response to legislative changes to ensure continued compliance and best practice. Updates will be communicated to CIW, staff, and residents.

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Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
Copyright © {{current_year}} – {{org_field_name}}. All rights reserved.