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{{org_field_name}}

Registration Number: {{org_field_registration_no}}

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Accessible Information Standard Policy

1. Purpose

The purpose of this policy is to ensure that {{org_field_name}} meets the communication needs of all residents, especially those with disabilities, sensory impairments, or other communication barriers. It sets out our commitment to providing accessible information so that individuals can understand, express themselves, and make informed choices about their care. This policy aligns with the Regulation and Inspection of Social Care (Wales) Act 2016, the Equality Act 2010, and the Accessible Information Standard. By following this policy, we promote inclusivity, independence, and equal access to information.

2. Scope

This policy applies to all staff members within {{org_field_name}}, including care staff, administrative personnel, and external professionals who communicate with residents and their families. It applies to verbal, written, and digital communication and covers accessibility for individuals with hearing loss, visual impairments, cognitive disabilities, language barriers, and speech difficulties. This policy also ensures that visitors, families, and advocates can engage effectively with residents, helping them make informed decisions about their care and daily lives.

3. Principles of Accessible Communication

Identifying Communication Needs:

• Upon admission, every resident’s communication preferences and needs will be assessed and recorded in their care plan, ensuring that all staff are aware of their requirements.
• Family members, advocates, and healthcare professionals will be consulted where necessary to determine the best communication methods.
• Regular reviews will be conducted to ensure residents’ communication needs continue to be met, particularly if their condition changes due to aging, illness, or cognitive decline.

Providing Accessible Formats:

• Information will be available in large print, braille, audio recordings, easy-read formats, and digital formats to accommodate different accessibility needs.
• Sign language interpreters, hearing loops, and speech-to-text software will be made available where necessary to facilitate effective communication.
• Key documents, such as care plans, consent forms, and complaint procedures, will be tailored to the individual’s preferred format to enhance understanding and engagement.

Supporting Verbal Communication:

• Staff will be trained in clear and simple communication techniques, including using visual aids, gestures, and alternative communication tools where appropriate.
• Residents with speech impairments will be provided with communication boards, speech-generating devices, or other assistive technology to aid in expressing their needs.
• Face-to-face interactions will be prioritised, ensuring a calm and patient approach is used when speaking with residents who require additional time to process information or respond.

Ensuring Staff Awareness and Training:

• All staff will receive mandatory training on accessible communication methods, ensuring they have the skills to adapt their communication approaches.
• Regular refresher courses will be provided to maintain compliance with CIW guidelines and keep up with best practices in accessibility.
• Staff will be expected to demonstrate awareness, sensitivity, and adaptability when interacting with residents who have different communication needs.

Advocacy and Involvement of Families and Representatives:

• Residents will be offered access to independent advocacy services if they require additional support in making decisions about their care.
• Families and representatives will be actively involved in discussions about communication needs and how best to support their loved ones.
• A designated key worker may be assigned to assist residents who require ongoing support with communication, ensuring continuity and trust in their interactions.

Digital and Technological Support:

• Residents will be encouraged and supported in using assistive technology, such as tablets, screen readers, and voice recognition software, to enhance their ability to access and share information.
• Digital communication methods, including video calls and email, will be tailored to residents’ needs to enable contact with family and healthcare professionals.
• Online portals and digital resources will be made accessible and easy to navigate, allowing residents to engage with services independently when possible.

4. Staff Responsibilities

• All staff must be aware of and respect residents’ recorded communication needs, ensuring their interactions are inclusive and supportive.
• Care teams will collaborate to ensure consistent implementation of communication strategies and support tools.
• Staff must ensure that residents feel empowered to express themselves, voice concerns, and participate in decisions about their care.

5. Related Policies

• CHW07 – Person-Centred Care Policy
• CHW08 – Dignity and Respect Policy
• CHW09 – Consent to Care Policy
• CHW34 – Confidentiality and Data Protection Policy
• CHW42 – Communication and Engagement with Service Users and Families Policy

6. Monitoring and Review

This policy will be reviewed annually or sooner if required due to changes in legislation, regulatory requirements, or organisational needs. Resident feedback, staff reports, and audits will be reviewed to ensure accessibility measures remain effective and up to date. Adjustments will be made as needed to continuously improve communication practices.

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Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
Copyright © {{current_year}} – {{org_field_name}}. All rights reserved.