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{{org_field_name}}

Registration Number: {{org_field_registration_no}}

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Internet Access for People Policy

1. Purpose

The purpose of this policy is to ensure that all individuals residing in {{org_field_name}} have fair and safe access to the internet, allowing them to stay connected with family and friends, access information, engage in personal interests, and maintain their rights to digital inclusion. This policy is developed in line with the Regulation and Inspection of Social Care (Wales) Act 2016, the Care Inspectorate Wales (CIW) Quality of Life methodology, and principles of dignity, respect, and personal choice.

2. Scope

This policy applies to:

• All individuals receiving care at {{org_field_name}}, including those with additional support needs.
• Staff responsible for enabling and monitoring internet access.
• Visitors using the care home’s internet facilities.
• Third-party service providers involved in managing IT infrastructure and digital security.

3. Principles of Internet Access Management

3.1 Digital Inclusion and Human Rights

Access to the internet is recognised as a basic right, promoting social inclusion, independence, and engagement. Residents should have the same opportunities as the general population to use the internet for communication, learning, entertainment, and accessing services.

3.2 Providing Secure and Reliable Internet

{{org_field_name}} provides a secure, high-speed Wi-Fi connection for all residents. This includes:

• A designated guest network for visitors and personal devices.
• A resident-specific network with enhanced security for care recipients.
• IT support to troubleshoot connectivity issues.
• Internet filtering to protect against inappropriate content while respecting residents’ rights to privacy and autonomy.

3.3 Personal Device Use

Residents may use their own smartphones, tablets, or laptops to access the internet. Where necessary, the home will provide access to communal devices, including:

• Desktop computers in shared spaces.
• Tablets available for personal or group use.
• Smart TVs for streaming services and communication.

For residents who do not have their own device, staff should support their use of care home-provided devices upon request.

3.4 Support for Residents with Additional Needs

Some residents may require assistance in using digital devices due to physical, sensory, or cognitive impairments. Staff will:

• Offer one-to-one guidance on using devices and online services.
• Assist with setting up email and video calls for staying in touch with family.
• Enable access to accessible features, such as screen readers, voice commands, or larger fonts.
• Monitor for signs of digital exclusion and provide personalised support.

3.5 Online Safety and Safeguarding

{{org_field_name}} is committed to protecting residents from cyber risks, fraud, and online abuse. Measures include:

• Educating residents on safe internet use, including password security, identifying scams, and responsible social media use.
• Blocking harmful websites while maintaining access to essential online resources.
• Monitoring online interactions where necessary to safeguard vulnerable individuals, while ensuring their rights to privacy and autonomy.
• Supporting residents to report concerns about online safety, including cyberbullying, financial scams, or inappropriate contact.

3.6 Data Protection and Privacy

Residents’ digital activity is private, and monitoring will only occur where there is a safeguarding concern. {{org_field_name}} complies with UK GDPR and data protection regulations:

• Personal details and browsing history will not be shared without consent.
• Secure logins are encouraged, and residents are supported in maintaining secure accounts.
• If a resident lacks capacity to manage their online activity, decisions regarding restrictions will be made following Mental Capacity Act guidelines.

3.7 Managing Internet Usage in Shared Spaces

To balance personal freedom and communal harmony:

• Residents should use headphones when watching videos or making calls in shared areas.
• Internet usage should not disrupt meal times, social activities, or engagement opportunities.
• Staff should be mindful of residents’ digital preferences and facilitate both online and offline recreational activities.

3.8 Visitors’ Internet Use

Visitors may access the guest Wi-Fi under the following conditions:

• They must comply with the home’s acceptable use policy.
• Any content accessed must be appropriate for a care home setting.
• Visitors must not use the internet for any activities that could compromise security or safeguarding.

4. Responsibilities

4.1 Management Responsibilities

• Ensure the availability of a secure and stable internet connection.
• Conduct annual reviews of internet security and digital inclusion efforts.
• Provide training to staff on assisting residents with digital access.
• Ensure compliance with CIW regulations, GDPR, and safeguarding standards.

4.2 Staff Responsibilities

• Support residents in using devices and accessing the internet safely.
• Encourage digital inclusion through training and engagement activities.
• Identify and report any safeguarding concerns relating to online activity.
• Respect residents’ right to privacy and autonomy in internet use.

4.3 Resident Responsibilities

Residents are encouraged to:

• Use the internet in a safe and respectful manner.
• Be mindful of others’ comfort in shared spaces.
• Report any technical issues or security concerns to staff.

5. Related Policies

This policy works in conjunction with:

• Safeguarding Adults from Abuse and Improper Treatment Policy.
• Confidentiality and Data Protection (GDPR) Policy.
• Dignity and Respect Policy.
• Communication and Engagement with Service Users and Families Policy.

6. Policy Review

This policy will be reviewed annually or sooner if there are significant changes in legislation, technology, or safeguarding requirements. Updates will be made to reflect best practices in digital inclusion, online safety, and care home connectivity.

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Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
Copyright © {{current_year}} – {{org_field_name}}. All rights reserved.