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Emergency/Unplanned Care Home Admissions (Wales) Policy

Policy Statement

This policy sets out the values, principles and policies underpinning {{org_field_name}}’s approach to emergency (unplanned) placements and admission in line with the requirements of the Regulated Services (Service Providers and Responsible Individuals) (Wales) Regulations 2017 and accompanying statutory guidance.

The aim of {{org_field_name}} is for all admissions to be conducted in a professional and competent manner and in such a way that presents all prospective and new residents with a positive and supportive experience. In normal circumstances, the home will strive to ensure that the admission is based upon a full and comprehensive needs assessment and is one where the prospective or new resident is given sufficient information about the home to make an informed choice about where they want to live.

However, the home also recognises that there are circumstances in which a service user needs a place of safety in an emergency and the usual process of admission, characterised by a trial visit and a full needs assessment, might not be able to be employed.

{{org_field_name}} accepts emergency and unplanned placements, but such placements do not:

• imply the right for a service user to stay in the home once the emergency is over
• commit the service user or home to the placement once the emergency is over.

All service users placed in the home as an emergency measure should be fully assessed once the emergency is over and relocated if the care provided here is not appropriate to their needs, or if the service user is considered inappropriate to the setting, or to existing service users. The home reserves the right to refuse admission or placement to any service user who it feels would be inappropriately placed in the home, or for whom the home does not have the required skills, resources or provision.

Policy on Emergency/Unplanned Placements

In the event of emergency admissions, the home will apply the following.

• The referring agency or person should provide sufficient information for the home to determine that the prospective resident has needs that can be met at least in the short term by the home in line with its registration status.
• The emergency agreement will state that the admission is short term only.
• Service users placed in an emergency should be fully assessed after admission and relocated if the care provided is not appropriate to their needs.
• When an emergency placement is made, the home undertakes to inform the service user within 48 hours about key aspects, rules and routines of the home, and to meet all other standard admission criteria within five working days, and if the stay is longer to carry out a provider assessment.
• Service users admitted in an emergency should not be accommodated in rooms occupied by established residents and they should not disrupt other residents’ use of shared and communal facilities.
• The home will always inform other residents of the nature of the admission so that they can understand the new person’s presence and to be reassured that their lives will not be disrupted because of it.
• The home does not offer a place to someone whose needs it cannot meet, or with whom it cannot communicate, not even in an emergency.

Training

All staff will be offered training covering basic information about individual care planning and needs assessment for people admitted to the home in an emergency.

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Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}

Reviewed on: {{last_update_date}}

Next Review Date: {{next_review_date}}

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