Holds our policies and policy specific data
{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Policy Aims This policy shows how {{org_field_name}} protects people receiving care from abuse or harm in line with its legal requirements and best safeguarding practice guidance. It reflects in particular: -Regulation 13: Safeguarding Service Users from Abuse and Improper Treatment of the Health and Social Care Act 2008 (Regulated Activities) […]
{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} PurposeThis policy outlines the procedures for managing and responding to care-related issues outside of standard office hours. It ensures that clients continue to receive safe, effective, compassionate care and that staff feel supported to respond confidently to any situation, in line with the Health and Social Care Act 2008 (Regulated […]
{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Pre-Employment Screening and Vetting Policy 1. Purpose The purpose of this Pre-Employment Screening and Vetting Policy is to ensure that {{org_field_name}} recruits and supplies only those temporary workers who are safe, competent, qualified, and suitable for the delivery of high-quality care and support in health and social care settings. This […]
{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Agency Staff Allocation and Booking Policy 1. Purpose The purpose of this policy is to establish clear, safe, and legally compliant procedures for the allocation and booking of temporary staff, including Registered Nurses (RNs) and Healthcare Assistants (HCAs), supplied by {{org_field_name}} to client organisations. This policy ensures that all bookings […]
{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Handling Complaints Against Agency Staff Policy 1. Purpose The purpose of this policy is to outline a clear, fair, and transparent procedure for handling complaints made against agency staff supplied by {{org_field_name}}. As a provider of temporary healthcare staff, including registered nurses, healthcare assistants, and other care workers, {{org_field_name}} recognises […]
{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Bank Holiday Working and Pay Policy 1. Purpose The purpose of this Bank Holiday Working and Pay Policy is to provide clear, transparent, and equitable guidance regarding the expectations, entitlements, and arrangements for temporary workers employed by {{org_field_name}} who are asked to work on bank holidays. The policy ensures that […]
{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Employment Status Determination Policy 1. Purpose The purpose of this policy is to outline how {{org_field_name}} determines, records, and manages the employment status of all staff engaged to deliver temporary healthcare staffing services. This policy is vital to ensuring that the employment status of Registered Nurses (RNs), Healthcare Assistants (HCAs), […]
{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Handling Clients’ Feedback Policy {{org_field_name}} 1. Purpose The purpose of this policy is to provide a transparent, effective, and client-centred framework for handling all forms of client feedback received by {{org_field_name}}. Feedback, whether positive, negative, or neutral, plays a vital role in improving the quality of service provision, maintaining client […]
{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Mobile Phones and Electronic Devices Policy 1. Purpose The purpose of this policy is to establish clear, consistent, and safe guidelines for the use of mobile phones and electronic devices by all staff working under {{org_field_name}}, including registered nurses, healthcare assistants, and other temporary healthcare workers. The policy is designed […]
{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Agency Staff Conflict Resolution Policy 1. Purpose The purpose of this Agency Staff Conflict Resolution Policy is to provide a clear, structured, and fair framework for preventing, managing, and resolving conflicts involving temporary workers employed by {{org_field_name}}. Conflicts may arise between temporary workers, between temporary workers and client staff, or […]
