CH07-Person-Centred Care Policy
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Person-Centred Care Policy
1. Purpose
The purpose of this policy is to ensure that all individuals receiving care in our organisation experience personalised, high-quality, and compassionate support that meets their unique needs, preferences, and aspirations. Our organisation is committed to upholding the principles of person-centred care as set out in the Health and Social Care Act 2008 and the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (as amended), in particular Regulations 9 and 9A, and the Care Act 2014.
This policy establishes the foundation for providing care that respects dignity, promotes independence, supports individual rights, and enhances well-being. We recognise that every person we support has different physical, emotional, psychological, and social needs, and we are dedicated to ensuring that they play an active role in shaping their care and treatment.
2. Scope
This policy applies to:
- All staff members, including care workers, healthcare professionals, and management.
- External professionals involved in the care and support of individuals.
- People we support, their families, carers, and advocates, ensuring their active participation in the care process.
- CQC inspectors and other regulatory bodies, providing assurance that our care home delivers person-centred, safe, and compliant services.
3. Related Policies
This policy is closely linked with the following:
- CH08 – Dignity and Respect Policy, ensuring all individuals are treated with respect and dignity.
- CH09 – Consent to Care Policy, addressing informed decision-making and capacity.
- CH11 – Safe Care and Treatment Policy, ensuring care is delivered safely.
- CH13 – Safeguarding Adults from Abuse and Improper Treatment Policy, protecting individuals from harm.
- CH30 – Equality, Diversity, and Inclusion Policy, ensuring care is free from discrimination.
- CH39 – Mental Capacity and Deprivation of Liberty Safeguards Policy, addressing decision-making for those who may lack capacity.
4. Policy Statement
Our organisation is committed to providing care that is:
- Personalised – Every person has different needs and preferences, and care should reflect this.
- Choice-driven – Individuals have the right to make informed choices about their care.
- Dignified – Care is delivered with respect and sensitivity at all times.
- Empowering – People are supported to maintain their independence and exercise control over their lives.
- Safe and inclusive – Care is provided in a way that protects well-being and ensures full participation in society.
We firmly believe that care should never be one-size-fits-all. Instead, it should be tailored to each individual, focusing on their well-being, independence, and personal values.
5. Implementation – How We Manage Person-Centred Care Efficiently
5.1 Comprehensive Individual Assessments
Before providing any care, we conduct a detailed and personalised assessment for each individual. This assessment is done in consultation with the person, their family, and any relevant healthcare professionals. It includes:
- Medical and physical health needs, including any chronic conditions or disabilities.
- Mental health and cognitive needs, ensuring those with dementia or mental health conditions receive appropriate care.
- Personal preferences, such as preferred routines, sleeping patterns, and daily activities.
- Religious, cultural, and linguistic requirements, ensuring culturally competent care.
- Dietary and hydration needs, in accordance with Regulation 14 – Meeting Nutritional and Hydration Needs.
- Communication needs, ensuring that those with sensory impairments or non-verbal communication needs are fully supported.
- Mobility and accessibility considerations, making any necessary adaptations for independence.
- Emotional and social support, identifying ways to prevent isolation and support mental well-being.
Assessments are reviewed at least once every six months or whenever a person’s needs change.
5.2 Individualised Care Planning
Each person we support has a detailed and dynamic care plan that is developed collaboratively. The care plan is structured to:
- Identify specific needs and aspirations of the individual.
- Detail how support will be provided, outlining daily routines, assistance required, and goals for maintaining or improving well-being.
- Support informed decision-making, by presenting care options in an accessible manner.
- Be regularly reviewed and updated, ensuring the plan remains relevant.
Care plans incorporate input from family members, advocates, and relevant professionals, ensuring a holistic approach.
5.3 Promoting Choice, Control, and Independence
We encourage individuals to:
- Make their own decisions about their care and daily lives, in line with Regulation 11 – Need for Consent.
- Maintain independence by supporting self-care where possible.
- Access support tailored to their needs, including adaptations for mobility, sensory impairments, or cognitive conditions.
Staff are trained to respect and facilitate choice, ensuring individuals are given options rather than being directed.
5.4 Mental Capacity and Decision-Making
- Care is only provided with valid and informed consent.
- If an individual lacks capacity, we follow the Mental Capacity Act 2005, ensuring that decisions are made in their best interests with input from family, advocates, or legal representatives.
- We ensure that Deprivation of Liberty Safeguards (DoLS) procedures are followed where necessary.
5.5 Ensuring Dignity and Respect
We comply fully with Regulation 10 – Dignity and Respect, ensuring:
- Privacy is maintained during personal care, medical treatment, and daily activities.
- Support is provided with sensitivity, respecting personal boundaries and individual comfort.
- Care is free from discrimination, promoting equality and cultural respect.
5.6 Visiting, Community Participation, and Social Inclusion
We support visits and companionship in line with Regulation 9A – Visiting and Accompanying. This means that people living in the home are enabled to receive visits from the people they choose, and are not discouraged from taking visits out of the home, except where a time-limited restriction is necessary and proportionate to manage a clearly identified risk. Any restriction on visiting or going out is recorded in a risk assessment and care plan, regularly reviewed, and agreed wherever possible with the person and those important to them.
People are encouraged and supported to engage in community activities, maintain friendships and family relationships, and continue hobbies and interests that matter to them. We provide social opportunities to prevent isolation, including group activities, outings, and volunteer-led initiatives, tailored to people’s preferences and needs.
5.7 Training and Development for Staff
To deliver high-quality person-centred care, our staff receive:
- Ongoing training on personalisation, dignity, and mental capacity.
- Workshops on effective communication, helping staff engage with individuals who have speech or hearing impairments.
- Regular performance reviews, ensuring continuous professional development.
- Mandatory learning disability and autism training for all staff, in line with the statutory requirement in section 20(5ZA) of the Health and Social Care Act 2008 and the Oliver McGowan Code of Practice, with the level of training matched to each person’s role.
We maintain records of all training completed and ensure that learning disability and autism training is refreshed in line with national guidance and CQC expectations.
5.8 Quality Assurance and Continuous Improvement
- We conduct regular audits of care plans and services.
- People we support, along with their families, are encouraged to provide feedback and suggestions.
- Complaints and concerns are addressed swiftly through the CH14 – Receiving and Acting on Complaints Policy.
6. Compliance with CQC Regulations
This policy aligns with the Health and Social Care Act 2008 and the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (as amended), including the following:
- Regulation 9 – Person-Centred Care, ensuring care is individualised and responsive.
- Regulation 9A – Visiting and Accompanying, ensuring people can receive visits from those they choose and be accompanied to appointments, with any restrictions being necessary, proportionate, and clearly documented.
- The Care Act 2014, promoting well-being and independence.
- The Mental Capacity Act 2005, safeguarding rights in decision-making.
- Regulation 10 – Dignity and Respect, ensuring compassionate care.
- Regulation 14 – Meeting Nutritional and Hydration Needs, ensuring dietary well-being.
7. Monitoring and Review
This policy will be reviewed annually or sooner if:
- Legislation changes, affecting person-centred care delivery.
- CQC feedback suggests improvements.
- New best practices emerge, enhancing the quality of care.
The Registered Manager is responsible for ensuring that person-centred care remains at the heart of service delivery.
Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
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