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Registration Number: {{org_field_registration_no}}

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Technology-Enabled Care and Telecare Policy

1. Purpose

This policy outlines how {{org_field_name}} integrates technology-enabled care (TEC) and telecare solutions to improve care quality, promote independence, and ensure the safety of the people we support. It ensures that our digital and remote care interventions align with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and the principles set out in the Care Act 2014.

Technology is not used as a substitute for human care but as a complementary tool to enhance decision-making, streamline communication, reduce risks, and promote a better quality of life.

2. Scope

This policy applies to:

• All direct care staff and support workers using or supporting people with TEC or telecare
• Managers and team leaders overseeing the use of these systems
• External contractors or suppliers providing technical support
• People we support, families, and advocates engaged in technology-based interventions

It encompasses all technologies including fall sensors, GPS trackers, personal alarms, digital records, virtual consultations, and remote health monitoring tools.

3. Related Policies

To ensure seamless integration of TEC, this policy should be read alongside the following:

• CH04 – Good Governance
• CH07 – Person-Centred Care Policy
• CH09 – Consent to Care Policy
• CH11 – Safe Care and Treatment Policy
• CH13 – Safeguarding Adults from Abuse and Improper Treatment Policy
• CH18 – Risk Management and Assessment Policy
• CH34 – Confidentiality and Data Protection (GDPR)-Service User Policy

These related policies provide foundational principles such as safety, consent, data handling, and safeguarding which are essential for using TEC responsibly.

4. Policy Details

4.1 Assessment and Implementation

Before the deployment of any TEC solution:

• A thorough needs and risk assessment is completed involving the individual, their representative, and care staff.
• The decision to introduce technology is recorded in the care plan and revisited during reviews.
• We assess the appropriateness, user-friendliness, and accessibility of the device or system for each person.
• Where third-party technologies are used, we ensure they comply with industry safety standards and NHS Digital guidance if applicable.

4.2 Supporting Independence and Safety

TEC is used as a proactive intervention:

• Personal alarms and fall sensors help reduce emergency incidents and promote confidence.
• GPS trackers support those at risk of becoming disoriented outdoors, enabling safer community engagement.
• Medication reminders and dispensers support self-administration, promoting independence while maintaining oversight.
• Where possible, visual aids or voice interfaces are used to improve accessibility for individuals with sensory impairments or cognitive decline.

4.3 Staff Responsibilities and Training

• Staff are trained in ethical use, safe installation, daily operation, and emergency response procedures.
• Training includes privacy protocols, troubleshooting common faults, and ensuring devices are charged and functional.
• The Registered Manager ensures technical support is available and that manufacturers’ maintenance guidelines are followed.
• A TEC logbook is maintained for recording checks, updates, issues, and replacements.

4.4 Consent and Respect for Privacy

• No technology is used without explicit informed consent, or in the case of incapacity, without a best interests meeting.
• The use of audio or video surveillance is always an option of last resort, and must be justified, consented to, and regularly reviewed.
• All discussions around TEC are documented, and individuals have the right to opt-out of its use at any time.

4.5 Data Protection and Confidentiality

• All digital systems are secured using encrypted networks, passwords, and access controls.
• We operate in full compliance with UK GDPR, ensuring lawful basis for processing and minimising data collection.
• Any information gathered through telecare is stored and processed in accordance with our CH34 Confidentiality and Data Protection Policy, with regular audits in place.

4.6 Monitoring, Maintenance, and Review

• Daily checks are performed to ensure that devices are working correctly, especially those related to personal safety.
• All systems are subject to scheduled servicing and updates to avoid obsolescence or security vulnerabilities.
• Use of TEC is re-evaluated at each care plan review or sooner if circumstances change.

4.7 Emergency Procedures and Contingency Planning

• In the event of a technology failure (e.g., system crash, connectivity issue), manual logs and paper backups are immediately used.
• Emergency contact procedures are in place and known to staff.
• Our CH19 Emergency and Business Continuity Plan contains detailed contingency strategies for the loss of critical TEC infrastructure.

5. Quality Assurance and Governance

• TEC use is regularly evaluated via internal audits, feedback surveys, and incident reviews.
• Governance meetings review data for trends and issues to inform continuous improvement.
• Findings are shared with staff, and action plans are generated for improvement.

The Nominated Individual and Registered Manager are responsible for overseeing the safe integration of all TEC services and ensuring staff follow protocols and undergo refresher training where required.

6. Policy Review

This policy will be reviewed on an annual basis, or earlier if:

• There are changes in CQC guidance or legislation
• New technologies are introduced into service
• Significant incidents occur relating to TEC use
• Feedback or audit findings recommend changes

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Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
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