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{{org_field_name}}

Registration Number: {{org_field_registration_no}}

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Accessible Premises and Disability Inclusion Policy

1. Purpose

The purpose of this policy is to ensure that {{org_field_name}} provides an inclusive, accessible, and safe environment for all people we support, staff, and visitors, regardless of disability. We are committed to upholding the principles of the Equality Act 2010 and Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, ensuring compliance with CQC requirements to promote dignity, independence, and equal access to services.

2. Scope

This policy applies to all {{org_field_name}} premises, including indoor and outdoor areas, facilities, and equipment used for care delivery. It is relevant to all staff, contractors, and visitors to ensure accessibility for people with disabilities, whether physical, sensory, or cognitive. It includes but is not limited to, wheelchair accessibility, signposting, adaptive equipment, and communication support.

3. Legal and Regulatory Framework

This policy aligns with several key regulations, including the Equality Act 2010, which prevents discrimination against people with disabilities, and the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, which ensures that premises are maintained to promote dignity and respect. Regulation 15 – Premises and Equipment mandates that premises are secure, suitable, and properly maintained, while the Care Act 2014 establishes rights to accessible care and support. Additionally, Building Regulations 2010 – Part M sets out accessibility standards for buildings.

4. Related Policies

This policy is linked to several other policies within {{org_field_name}}, including CH08 – Dignity and Respect Policy, which ensures that all people we support are treated with dignity and respect; CH10 – Visiting and Accompanying in Care Homes Policy, which covers accessibility during visits; CH16 – Health and Safety at Work Policy, which includes safety measures for disabled individuals; CH30 – Equality, Diversity, and Inclusion Policy, ensuring compliance with equality regulations; and CH35 – Duty of Candour Policy, which encourages transparency in addressing accessibility concerns.

5. Policy Statement

{{org_field_name}} ensures that all facilities, services, and environments are accessible to people with disabilities. We are committed to making reasonable adjustments to remove barriers to access, ensuring all people we support are treated with dignity and respect, enabling independent living and person-centred care, implementing inclusive design in new developments and refurbishments, and regularly reviewing and updating accessibility measures based on feedback.

6. Accessibility in Premises and Facilities

a. Building Design and Layout

All entrances, exits, and key areas must be wheelchair-accessible, ensuring that people with mobility impairments can navigate the premises safely. Corridors and doorways must be wide enough for easy wheelchair navigation. Handrails, ramps, and lifts must be installed where necessary. Adequate signage must be displayed in large print, Braille, and easy-read format. Emergency exits and evacuation routes must be clearly marked and accessible to individuals with mobility impairments.

b. Furniture and Equipment

Adjustable beds, chairs, and tables must be available as required to accommodate different physical needs. Accessible bathrooms and wet rooms with support rails must be maintained. Assistive technology, such as call bells and hearing loops, must be installed where necessary. Mobility aids, such as wheelchairs and walkers, must be stored safely and be easily accessible when needed.

c. External Areas

Pathways must be smooth, slip-resistant, and well-lit to support safe movement. Step-free access and ramps must be provided at all entrances. Outdoor seating areas must be available and designed to accommodate those with mobility challenges, ensuring a comfortable and inclusive environment for all.

7. Disability Inclusion and Support

a. Inclusive Communication

Staff must use clear, respectful language when communicating with people with disabilities. Alternative communication methods, including British Sign Language (BSL), Makaton, and pictorial aids, must be available to support individuals with communication impairments. All written information must be provided in accessible formats, including large print, Braille, and easy-read versions, to ensure inclusivity.

b. Training and Awareness

All staff must receive mandatory training on disability awareness and inclusion. Training must include guidance on supporting individuals with sensory impairments, learning disabilities, and mobility challenges. Staff must be educated on making reasonable adjustments and treating all individuals with dignity and respect.

c. Personalised Support Plans

Individual accessibility needs must be assessed as part of each person’s care plan. Support plans must be developed to address specific needs, such as mobility assistance, communication aids, and dietary requirements. Reasonable adjustments must be implemented, and feedback from individuals and families must be actively sought to continuously improve accessibility.

8. Emergency and Evacuation Procedures

Personal Emergency Evacuation Plans (PEEPs) must be developed for individuals requiring additional support in the event of an emergency. Fire alarms must include both auditory and visual alerts for people with hearing impairments. Staff must receive training on assisting individuals with disabilities during emergency evacuations, ensuring a safe and efficient response in all situations.

9. Monitoring and Compliance

Regular accessibility audits must be conducted to ensure compliance with accessibility standards. People we support must be actively consulted on the effectiveness of accessibility measures, and any concerns or complaints must be promptly addressed. Reports on accessibility improvements and compliance measures must be compiled and reviewed annually to ensure continuous enhancements in accessibility.

10. Responsibilities

The Registered Manager is responsible for overseeing the implementation and compliance of this policy. Staff Members must adhere to accessibility guidelines and provide inclusive care. Facilities Management must ensure that premises remain accessible and well-maintained. People We Support and Families are encouraged to provide feedback to improve accessibility measures and service delivery.

11. Policy Review

This policy will be reviewed annually or sooner if legislative changes or service improvements require amendments. Feedback from staff, people we support, and stakeholders will be incorporated to ensure the ongoing effectiveness of our accessibility measures.

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Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
Copyright © {{current_year}} – {{org_field_name}}. All rights reserved.