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{{org_field_name}}

Registration Number: {{org_field_registration_no}}

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Working Safely at Height: Policy

1. Purpose

The purpose of this policy is to ensure that {{org_field_name}} provides a safe working environment for all employees, contractors, and visitors who may be required to work at height. This policy is developed in accordance with The Work at Height Regulations 2005, The Health and Safety at Work Act 1974, and CQC requirements, ensuring that risks associated with working at height are effectively managed to prevent injuries and fatalities.

2. Scope

This policy applies to all staff, contractors, and maintenance personnel working at any height where there is a risk of injury from falls. This includes but is not limited to:

• Using ladders, scaffolding, or mobile elevated platforms (MEWPs).
• Working on roofs, balconies, or raised platforms.
• Accessing ceilings, gutters, or exterior walls for maintenance or repairs.
• Installing or replacing light fittings, security systems, or decorations.
• Any activity requiring staff to work above ground level.

3. Legal and Regulatory Framework

This policy aligns with:

• The Work at Height Regulations 2005 – Specifies requirements for planning, organising, and ensuring the safety of work at height.
• The Health and Safety at Work Act 1974 – Ensures employers provide a safe working environment.
• The Management of Health and Safety at Work Regulations 1999 – Requires employers to assess risks and implement control measures.
• Regulation 15 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 – Ensures premises are maintained safely for both staff and people we support【35†source】.
• Provision and Use of Work Equipment Regulations (PUWER) 1998 – Covers the safe use of ladders and other equipment.

4. Related Policies

This policy is linked to other safety and compliance policies within {{org_field_name}}, including:

• CH16 – Health and Safety at Work Policy
• CH18 – Risk Management and Assessment Policy
• CH24 – Management of Accidents, Incidents, and Near Misses Policy
• CH20 – Fire Safety and Evacuation Procedures
• CH30 – Equality, Diversity, and Inclusion Policy

5. Policy Statement

{{org_field_name}} is committed to ensuring the safety of all individuals required to work at height. We aim to eliminate or reduce risks through proper planning, risk assessments, use of safe equipment, and staff training. Where working at height is unavoidable, all activities must be carried out in a safe and controlled manner following best practices and legal requirements.

6. Risk Assessment and Planning

• A risk assessment must be carried out before any work at height is undertaken.
• Work must be avoided at height where possible by using alternative methods such as extendable tools.
• Where working at height is necessary, a hierarchy of control measures must be applied:
  1. Avoid work at height where possible.
  2. Prevent falls by using proper equipment (e.g., scaffolding, guardrails, MEWPs).
  3. Minimise consequences by using fall protection systems (e.g., harnesses, soft landing systems).
• Emergency rescue plans must be in place for work at height scenarios.

7. Safe Use of Equipment

• Only approved and well-maintained equipment must be used.
• Ladders and step ladders must only be used for short-duration tasks and positioned securely.
• Scaffolding and MEWPs must be erected and inspected by trained professionals.
• All safety harnesses, lanyards, and fall arrest systems must be used correctly and checked before use.

8. Staff Training and Competency

• All staff required to work at height must receive training on safe working practices.
• Only competent individuals with appropriate training should carry out work at height.
• Staff must be trained in the use of fall protection equipment and emergency procedures.

9. Supervision and Monitoring

• All work at height must be supervised by a competent person.
• Routine inspections and audits must be conducted to ensure compliance.
• Staff must report any defective equipment or unsafe conditions immediately.

10. Incident Reporting and Investigation

• All falls, near misses, and incidents related to work at height must be reported following the CH24 – Management of Accidents, Incidents, and Near Misses Policy.
• Investigations must be conducted to determine the root cause and implement corrective measures.
• Lessons learned must be shared with staff to prevent future occurrences.

11. Responsibilities

• Registered Manager: Ensures compliance with work at height regulations and oversees staff training and risk assessments.
• Health and Safety Lead: Conducts risk assessments, ensures proper equipment use, and monitors compliance.
• Facilities and Maintenance Staff: Responsible for carrying out work at height tasks safely and reporting any issues.
• All Staff: Must follow safe practices, use proper equipment, and report hazards immediately.

12. Compliance and Enforcement

Failure to comply with this policy may result in:

• Internal disciplinary action for negligence or unsafe practices.
• Suspension of work until compliance is ensured.
• Regulatory action or penalties from external authorities such as the HSE or CQC.

13. Policy Review

This policy will be reviewed annually or sooner if legislative changes or service improvements require amendments.

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Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
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