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{{org_field_name}}

Registration Number: {{org_field_registration_no}}

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Care Inspectorate Wales (CIW) Inspection Ratings Display Policy

1. Purpose

The purpose of this policy is to ensure that {{org_field_name}} complies with the Regulation and Inspection of Social Care (Wales) Act 2016 and Care Inspectorate Wales (CIW) requirements regarding the display of inspection ratings. This policy outlines how inspection outcomes are communicated clearly and transparently to service users, families, staff, and the public.

This policy ensures:

• Full compliance with CIW regulations regarding the display of ratings.
• Transparency and accessibility of inspection information for service users and visitors.
• A clear process for updating and displaying ratings efficiently and accurately.

This policy aligns with:

• The Regulation and Inspection of Social Care (Wales) Act 2016, which mandates the publication and display of inspection ratings​.
• CIW guidance on ratings and transparency, requiring clear communication of inspection results​.
• The Well-being of Future Generations (Wales) Act 2015, ensuring service users have access to information to make informed choices.

2. Scope

This policy applies to:

• All employees, ensuring they understand their role in supporting the display of ratings.
• Service users and their families, ensuring they have easy access to inspection outcomes.
• Visitors, prospective service users, and the general public, ensuring they can access accurate inspection ratings.
• Care Inspectorate Wales (CIW), ensuring our compliance with regulatory requirements.

The policy covers:

• How and where CIW ratings are displayed.
• Digital and physical accessibility of ratings.
• Processes for updating and maintaining accurate information.
• Responding to inspection feedback and acting on recommendations.

3. Principles of Displaying CIW Ratings

3.1. Legal Requirement to Display Ratings

Under the Regulation and Inspection of Social Care (Wales) Act 2016, care providers must:

• Display their most recent CIW inspection rating prominently at the care home.
• Make the rating available on the organisation’s website.
• Ensure service users, families, and staff have easy access to inspection reports and ratings.
• Provide copies of inspection reports upon request.

Failure to display ratings correctly may result in regulatory action by CIW.

3.2. Physical Display of Ratings at the Care Home

At {{org_field_name}}, we ensure that:

• The most recent CIW rating is displayed at the main entrance where it is visible to all visitors.
• Additional copies of the inspection report are placed in communal areas, such as the reception, lounge, and staff noticeboards.
• The display includes the rating, key findings, and actions taken to improve quality.
• Staff are aware of the location of the report and can direct service users or visitors to view it.

A monthly compliance check ensures that the latest report remains visible and up to date.

3.3. Digital Display and Online Accessibility

To meet transparency requirements, we:

• Publish the most recent inspection report and rating on our website {{org_field_website}} within five working days of receiving it.
• Ensure the report is available in an easy-to-read format, accessible for individuals with disabilities.
• Update online platforms (including social media, where applicable) with key information about our rating.
• Provide digital copies upon request to individuals who cannot access the physical display.

The website is monitored regularly to ensure the rating remains current.

3.4. Communicating Ratings to Service Users and Families

We ensure that service users and families:

• Are informed of any new inspection ratings during resident and family meetings.
• Have access to printed copies in reception and communal areas.
• Are provided with explanations of the rating, including actions taken to maintain or improve care quality.
• Can ask questions or request further information from the Registered Manager.

Staff are trained to discuss ratings openly and provide reassurance about ongoing service improvements.

3.5. Responding to Inspection Findings and Acting on Recommendations

Following an inspection, we:

• Review CIW feedback carefully and create an action plan for improvements where required.
• Engage with staff, service users, and families to discuss the findings and next steps.
• Implement any required improvements in a timely manner, ensuring compliance with CIW standards.
• Monitor progress on required actions and report back to CIW when improvements are completed.

If the inspection results in a lower-than-expected rating, an internal review is conducted to address areas for improvement.

4. Managing CIW Ratings Display Efficiently

4.1. Leadership and Accountability

• The Registered Manager is responsible for ensuring CIW ratings are displayed correctly and updated promptly.
• Senior staff members oversee the physical display and accessibility of inspection reports.
• The website administrator ensures the digital version is updated within five working days.

4.2. Staff Training and Awareness

• All staff receive training on the importance of displaying and discussing CIW ratings.
• Reception and administrative staff are briefed on how to provide copies of reports upon request.
• Care staff are trained to address service user and family queries about inspection outcomes.

4.3. Monitoring and Compliance Checks

• Monthly checks ensure the latest report remains displayed correctly.
• Annual audits verify that our inspection ratings policy remains compliant with CIW requirements.
• Feedback from service users and staff is used to improve access to inspection information.

4.4. Responding to Public and Regulator Queries

• Any queries regarding CIW ratings are directed to the Registered Manager.
• If discrepancies or concerns are raised, we liaise with CIW to ensure accurate reporting.
• Any requests for additional copies of inspection reports are fulfilled within three working days.

5. Related Policies

This policy works alongside:

• CHW04 – Good Governance Policy
• CHW11 – Safe Care and Treatment Policy
• CHW27 – Staff Supervision, Training, and Development Policy
• CHW33 – Complaints and Feedback Policy
• CHW36 – Quality Assurance Policy

6. Policy Review

This policy is reviewed annually, or sooner if required due to CIW regulation updates, inspection outcomes, or service improvements.

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Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
Copyright © {{current_year}} – {{org_field_name}}. All rights reserved.