DC143-Technology-Enabled Care and Telecare Policy

Registration Number: {{org_field_registration_no}}

Technology-Enabled Care and Telecare Policy

1. Purpose

The purpose of this policy is to establish clear guidelines for the use, management, and implementation of Technology-Enabled Care (TEC) and Telecare Services within {{org_field_name}}. The integration of digital technology in care services enhances safety, promotes independence, and improves service delivery efficiency. {{org_field_name}} is committed to adopting innovative solutions while ensuring compliance with regulatory requirements and best practice standards.

This policy outlines our approach to selecting, implementing, and managing TEC solutions to benefit service users while maintaining the highest levels of data protection, staff training, and ethical considerations.

2. Scope

This policy applies to:

All staff, including care workers, managers, and administrative personnel involved in TEC implementation.
Service users and their families, who benefit from technology-assisted care solutions.
Technology suppliers and third-party service providers, ensuring secure and compliant technology integration.
External healthcare professionals, including NHS services and local authorities working in partnership.

It covers:

The role of TEC and telecare in domiciliary care.
The selection, deployment, and management of TEC solutions.
Ensuring accessibility, inclusivity, and safeguarding service users.
Data security, GDPR compliance, and ethical considerations.
Monitoring, staff training, and policy review mechanisms.

3. Legal and Regulatory Framework

This policy aligns with the following laws and regulations:

Care Act 2014 – Promotes the use of technology to support independent living.
Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 – Requires providers to ensure safe and effective service delivery.
Care Quality Commission (CQC) Fundamental Standards – Ensures TEC supports high-quality, person-centred care.
General Data Protection Regulation (GDPR) 2018 – Governs the lawful processing and storage of TEC data.
Mental Capacity Act 2005 – Ensures that TEC is implemented in line with service users’ rights and choices.
Equality Act 2010 – Guarantees inclusive access to TEC services.

4. Role of Technology-Enabled Care and Telecare in Domiciliary Care

TEC and telecare solutions offer multiple benefits, including:

Enhanced safety and security – Real-time monitoring devices for fall detection, emergency alerts, and door sensors.
Improved medication adherence – Automated reminders and electronic medication management systems.
Remote health monitoring – Smart wearable devices tracking vital signs such as blood pressure and oxygen levels.
Increased independence and confidence – Assistive technology such as smart speakers, video calls, and voice-controlled appliances.
Efficient care delivery – Digital care records, mobile care planning apps, and virtual consultations.

5. Selection, Deployment, and Management of TEC Solutions

To ensure TEC solutions meet the needs of service users, {{org_field_name}} follows these steps:

Assessment of Service User Needs:
- A comprehensive needs assessment is conducted before deploying TEC solutions.
- Individual care plans are updated to reflect the integration of TEC tools.
Technology Selection Criteria:
- Compliance with UK safety and regulatory standards.
- User-friendliness and accessibility for individuals with different abilities.
- Compatibility with existing care management systems.
Deployment and Installation:
- Devices are tested and configured before installation.
- Service users and their families receive training on how to use the devices.
- Continuous support is provided to troubleshoot issues and optimise use.
Ongoing Management and Maintenance:
- Regular checks ensure that devices function properly.
- Updates and security patches are applied to software-driven systems.
- Technical support is readily available for staff and service users.

6. Ensuring Accessibility, Inclusivity, and Safeguarding

{{org_field_name}} ensures that TEC solutions:

Are accessible to service users with disabilities and sensory impairments.
Promote inclusivity by offering adaptable interfaces and multi-language options.
Are implemented in line with safeguarding policies to prevent misuse or exploitation.
Are tailored to each individual’s mental capacity and consent requirements.

7. Data Security, GDPR Compliance, and Ethical Considerations

To protect sensitive information and maintain ethical TEC usage:

All personal data is encrypted and stored securely.
Access to TEC-generated data is restricted to authorised personnel only.
Service users are informed of how their data is used and stored.
Informed consent is obtained before implementing TEC solutions.
Regular data audits and security checks ensure compliance with GDPR and ICO guidelines.

8. Staff Training and Responsibilities

All employees handling TEC must:

Complete mandatory TEC training to understand system usage, troubleshooting, and ethical considerations.
Be aware of how to respond to TEC alerts, such as emergency fall notifications.
Assist service users in adopting technology at their own pace.
Report technical failures or security risks to the appropriate team.

9. Monitoring, Compliance, and Continuous Improvement

{{org_field_name}} ensures TEC is effectively monitored and reviewed by:

Conducting quarterly audits to evaluate TEC effectiveness and security.
Collecting service user feedback to improve digital care experiences.
Reviewing policy compliance against CQC and NHS Digital requirements.
Adapting TEC strategies based on new industry developments.

10. Policy Review and Updates

This policy is reviewed annually or sooner if significant changes in TEC regulations or best practices arise. Updates will be communicated to all staff, and additional training will be provided where necessary.

Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
Copyright © {{current_year}} – {{org_field_name}}. All rights reserved.