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DC65-Use of CCTV and Surveillance in Service Users’ Homes Policy

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Use of CCTV and Surveillance in Service Users’ Homes Policy

1. Purpose and Scope

The purpose of this policy is to establish clear guidelines for the appropriate use of Closed-Circuit Television (CCTV) and other surveillance systems within the homes of service users receiving domiciliary care. This policy ensures that surveillance is implemented to enhance safety, security, and well-being while respecting the privacy, dignity, and rights of service users.

This policy applies to all staff, service users, families, and third-party contractors involved in the installation, operation, and management of CCTV or other surveillance systems. It covers all forms of surveillance, including fixed cameras, audio monitoring, video doorbells, and wearable surveillance devices.

2. Policy Statement

{{org_field_name}} is committed to:

CCTV and surveillance systems should not replace direct care but should serve as a complementary tool to enhance safety and security when agreed upon by all relevant parties.

3. Legal and Regulatory Framework

This policy adheres to the following legislation and guidelines:

4. Justification for CCTV and Surveillance Use

The use of CCTV or surveillance in service users’ homes must be justified based on:

Surveillance should never be used as a default measure but rather as a last resort when other methods of safeguarding or monitoring have been deemed insufficient.

5. Consent and Decision-Making

5.1 Service User Consent:

5.2 Family and Carer Involvement:

5.3 Revoking Consent:

6. Installation and Equipment Standards

All surveillance equipment must meet the following standards:

Installation must be performed by a qualified professional, and the service user must be informed of how the system operates.

7. Privacy and Dignity Considerations

To protect privacy and dignity:

All surveillance practices should uphold the service user’s right to a private, dignified living environment.

8. Data Protection and Confidentiality

Surveillance data is subject to GDPR and must be handled securely:

Service users have the right to request access to their recorded data.

9. Monitoring and Access to Footage

Monitoring must be conducted in accordance with consent agreements:

All access to footage must be logged and reviewed regularly.

10. Staff Training and Responsibilities

All staff involved in CCTV management must:

Managers are responsible for ensuring that all surveillance practices comply with company policies and legislation.

11. Risk Assessment and Safeguarding

Before installing CCTV, a comprehensive risk assessment must be conducted:

Surveillance should never replace personal interaction or proper safeguarding procedures.

12. Complaints and Incident Management

Service users have the right to raise concerns about surveillance practices:

All incidents involving surveillance misuse must be reported, documented, and addressed immediately.

13. Review and Continuous Improvement

This policy is reviewed annually or sooner if:

Feedback from service users, families, and staff informs continuous improvement.

Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
Copyright © {{current_year}} – {{org_field_name}}. All rights reserved.

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