DCW143-Technology-Enabled Care and Telecare Policy

Registration Number: {{org_field_registration_no}}

Technology-Enabled Care and Telecare Policy

1. Purpose

The purpose of this policy is to set out how our domiciliary care service utilises Technology-Enabled Care (TEC) and Telecare solutions to enhance service user safety, independence, and quality of life. As technology continues to evolve, our organisation recognises the importance of digital tools in providing efficient, responsive, and personalised care.

This policy ensures compliance with the Regulation and Inspection of Social Care (Wales) Act 2016, the Social Services and Well-being (Wales) Act 2014, and the NICE Guidelines on Digital Health and Assistive Technology. It aligns with the Care Inspectorate Wales (CIW) expectations regarding the safe and ethical use of technology in care.

Our organisation efficiently manages Technology-Enabled Care by:

Integrating digital solutions into our care plans.
Providing staff training on using and monitoring TEC devices.
Ensuring service users and families understand and consent to the use of technology in their care.
Maintaining robust data protection and cybersecurity measures to protect service users’ information.

2. Scope

This policy applies to:

All staff, including care workers, supervisors, and managers who support service users in using TEC and Telecare systems.
Service users and their families who benefit from TEC solutions.
Third-party technology providers and assistive technology suppliers.
Healthcare professionals, social workers, and local authorities involved in implementing TEC.

It covers:

Types of TEC and Telecare solutions used in home care.
Assessment, installation, and maintenance procedures.
Data security, privacy, and ethical considerations.
Emergency response procedures for technology failures.
Staff training and competency in using TEC solutions.

3. Definition and Types of Technology-Enabled Care

Technology-Enabled Care (TEC) refers to the use of digital and electronic devices to support service user wellbeing, health monitoring, and independent living. This includes:

3.1 Telecare Solutions (Remote Monitoring and Alerts)

Personal Alarms and Emergency Call Systems – worn as a pendant or wristband, allowing users to call for help in emergencies.
Fall Detection Sensors – automatically alert carers if a service user falls.
Door and Window Sensors – alert staff or family members if a service user with dementia wanders out of their home.
Bed and Chair Sensors – detect movement and can alert carers if a service user has not returned to bed or has been inactive for too long.

3.2 Telehealth and Remote Health Monitoring

Blood Pressure and Heart Rate Monitors – allowing real-time health tracking for individuals with cardiovascular conditions.
Blood Glucose Monitoring Devices – enabling service users with diabetes to manage their condition more effectively.
Medication Dispensers with Alerts – ensuring medication compliance by reminding service users when to take their medicines.

3.3 Smart Home Technology to Promote Independence

Voice-activated Assistants (e.g., Alexa, Google Home) – enabling service users to control lights, thermostats, and reminders using voice commands.
Smart Doorbells and CCTV – providing additional security and monitoring for vulnerable individuals.
Automated Lighting and Environmental Controls – reducing fall risks by automatically adjusting lighting at night.

4. Implementation and Management of TEC in Home Care

4.1 Assessing Service User Needs for TEC

Before introducing TEC solutions, our organisation ensures that each service user undergoes a thorough assessment to determine:

The specific risks and challenges they face in daily living.
Their ability to use and interact with technology.
Any accessibility or disability considerations.
Their consent and willingness to have TEC integrated into their care.

Assessments will be conducted in collaboration with:

Service users and their families.
Social workers and occupational therapists.
TEC providers and healthcare professionals.

4.2 Installation and Maintenance of TEC Devices

Once a TEC solution is identified, we ensure:

Proper installation by trained professionals.
A clear demonstration and training for service users and staff on how to use the devices.
Regular maintenance checks to ensure devices are working correctly.
A clear protocol for reporting malfunctions to the appropriate team.

Service users and families are provided with written instructions on how to use and troubleshoot their TEC devices.

4.3 Emergency Response to TEC Malfunctions

To prevent harm or disruption in care, we implement:

Regular system checks to identify any faults before they cause issues.
A 24/7 emergency response protocol if a critical device (e.g., fall detector, emergency alarm) stops working.
A backup plan for continued care if TEC solutions fail.
Liaison with telecare providers to ensure prompt repairs and replacements.

Staff are trained to identify signs of TEC failure, reassure service users, and contact technical support or emergency responders when necessary.

5. Data Security, Privacy, and Ethical Considerations

5.1 Service User Consent and Rights

The use of TEC is based on informed consent and choice. We ensure that:

Service users and their families are fully informed about the benefits and limitations of TEC.
Written consent is obtained before installing any monitoring or recording devices.
Service users have the right to refuse TEC solutions, and their wishes are respected.

If a service user lacks capacity, TEC solutions will only be implemented following best interest assessments under the Mental Capacity Act 2005.

5.2 Data Protection and Cybersecurity

TEC solutions involve the collection of sensitive health and personal data. To protect service users:

All TEC devices must comply with GDPR and the Data Protection Act 2018.
Data must be encrypted and securely stored to prevent unauthorised access.
Only authorised personnel can access monitoring data.
Service users must be informed of who can access their data and for what purpose.

Any data breaches or cybersecurity concerns must be reported immediately to the Data Protection Officer ({{org_field_data_protection_officer_first_name}} {{org_field_data_protection_officer_last_name}}).

6. Staff Training and Competency in Using TEC

To ensure TEC is effectively integrated into care, staff must:

Complete TEC awareness and competency training as part of their induction.
Receive ongoing refresher training on new digital health solutions.
Understand how to troubleshoot and assist service users with TEC devices.
Follow confidentiality and data protection protocols when accessing TEC-related information.

Failure to adhere to this policy may result in disciplinary action, in accordance with the Disciplinary and Grievance Policy (DCW31).

7. Monitoring and Review of TEC Effectiveness

Our organisation is committed to continuous improvement in TEC implementation. We will:

Review TEC solutions annually to assess effectiveness and suitability.
Gather feedback from service users, families, and staff to refine our approach.
Work closely with local authorities, telecare providers, and NHS Wales to stay updated on advancements in TEC.
Ensure compliance with CIW inspection requirements regarding technology use in care.

8. Related Policies

This policy should be read alongside:

Confidentiality and Data Protection (GDPR) Policy (DCW34).
Safeguarding Adults from Abuse and Improper Treatment Policy (DCW13).
Risk Management and Assessment Policy (DCW18).
Emergency and Business Continuity Plan (DCW19).

9. Policy Review

This policy will be reviewed annually or sooner if there are significant updates in TEC regulations, best practice guidelines, or technological advancements. The Registered Manager is responsible for overseeing its implementation.

Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
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