DCW75-Accessible Premises and Disability Inclusion Policy

Registration Number: {{org_field_registration_no}}

Accessible Premises and Disability Inclusion Policy

1. Purpose

The purpose of this policy is to ensure that {{org_field_name}} provides a fully accessible, inclusive, and disability-friendly environment for all service users, staff, and visitors. This policy sets out how accessibility is embedded into our premises, service delivery, and workplace culture, ensuring full compliance with CIW regulations, the Equality Act 2010, and best practices in disability inclusion.

This policy ensures compliance with:

The Equality Act 2010 – Requires organisations to eliminate discrimination and provide reasonable adjustments for individuals with disabilities.
The Regulation and Inspection of Social Care (Wales) Act 2016 – Requires regulated services to provide equitable and accessible care【32】.
The Social Services and Well-being (Wales) Act 2014 – Ensures individuals receive person-centred support that meets their needs.
The Health and Safety at Work Act 1974 – Requires workplaces to provide a safe and accessible environment for employees.
Care Inspectorate Wales (CIW) Regulations – Mandates that services are designed to meet diverse needs and promote inclusion【35】.

2. Scope

This policy applies to:

All employees, managers, and volunteers at {{org_field_name}}.
Service users and visitors, including those with physical, sensory, cognitive, or mental health disabilities.
External contractors, suppliers, and partner organisations.

It covers:

Accessibility of premises.
Workplace inclusion and reasonable adjustments.
Disability awareness and staff training.
Assistive technology and communication support.
Monitoring compliance and continuous improvement.

3. Commitment to Disability Inclusion

{{org_field_name}} is committed to:

Providing equal access to all individuals, regardless of disability.
Promoting a culture of inclusion, respect, and non-discrimination.
Making reasonable adjustments to accommodate service users and employees with disabilities.
Ensuring compliance with accessibility standards in our physical environment and service delivery.

4. Accessibility of Premises

4.1 Physical Accessibility Standards

Our premises are designed to be barrier-free and accessible to all individuals, including those with:

Mobility impairments (wheelchair users, those using walking aids).
Sensory impairments (blindness, deafness, or hearing loss).
Neurodiverse conditions or cognitive disabilities.

To ensure accessibility, we have implemented:

Step-free entrances and ramps where necessary.
Automated or easy-to-open doors.
Clear, well-lit pathways and signage with high contrast and Braille.
Accessible toilets and changing facilities.
Adjustable-height desks and workstations.
Hearing loop systems for individuals with hearing impairments.

4.2 Emergency and Fire Safety for Individuals with Disabilities

Personal Emergency Evacuation Plans (PEEPs) are created for staff and service users with mobility impairments.
Accessible fire exits and alarms (including visual alarms for individuals with hearing impairments).
Fire wardens are trained to support individuals with disabilities in emergencies.
Evacuation chairs are available where needed.

5. Workplace Inclusion and Reasonable Adjustments

5.1 Supporting Employees with Disabilities

Job roles, responsibilities, and workstations can be adapted to meet individual needs.
Flexible working arrangements, such as remote work or adjusted hours, are offered where feasible.
Accessible IT systems and assistive technology are provided as required.
Confidential disability disclosure processes are in place to support employees needing adjustments.

5.2 Inclusive Recruitment Practices

Job descriptions and recruitment processes are inclusive, using accessible formats.
Interview locations and formats are adjusted to meet the needs of candidates with disabilities.
A fair and transparent assessment process ensures equal opportunities for all applicants.

6. Disability Awareness and Staff Training

6.1 Mandatory Training for Staff

All employees receive training in:

Disability awareness and etiquette.
Inclusive communication techniques (e.g., British Sign Language (BSL) basics, accessible language use).
Supporting individuals with neurodiverse conditions (e.g., autism, dementia).
Assisting individuals with mobility impairments.
How to respond in emergencies involving disabled individuals.

6.2 Specialist Training for Frontline Care Staff

Staff supporting service users with disabilities receive additional training on:
- Person-centred care for individuals with specific disabilities.
- Using assistive devices and mobility aids.
- Administering medication for service users with complex disabilities.

7. Assistive Technology and Communication Support

7.1 Accessible Information and Communication

Alternative formats (Braille, large print, audio) are available for key documents.
Easy Read versions of service agreements and policies are provided for individuals with learning disabilities.
Staff are trained in how to use visual communication aids where needed.
British Sign Language (BSL) interpreters are arranged upon request.

7.2 Use of Assistive Technology

Voice recognition software and screen readers are available for visually impaired employees.
Speech-to-text software supports individuals with hearing impairments.
Adaptive keyboards, ergonomic seating, and communication devices are provided as needed.

8. Monitoring Compliance and Continuous Improvement

8.1 Accessibility Audits

Quarterly audits are conducted to assess accessibility standards.
Feedback from service users and staff is reviewed to identify areas for improvement.
Corrective actions are taken to address barriers to access.

8.2 Service User and Staff Feedback

Service users and employees with disabilities are encouraged to provide feedback on accessibility and inclusion.
A designated Disability Inclusion Officer ensures continuous improvement.

8.3 CIW Inspections and Compliance

Care Inspectorate Wales (CIW) assessments will evaluate:
- Accessibility of premises and services.
- Compliance with the Equality Act 2010.
- Reasonable adjustments provided for service users and employees.
- The organisation’s commitment to promoting inclusive practices【35】.

9. Related Policies

This policy should be read in conjunction with:

Equality, Diversity, and Inclusion Policy (DCW30).
Health and Safety at Work Policy (DCW16).
Fire Safety and Evacuation Procedures Policy (DCW20).
Confidentiality and Data Protection (GDPR) Policy (DCW34).
Safe and Secure Business Premises Policy (DCW42).

10. Policy Review

This policy will be reviewed annually or sooner if required by legislative updates, CIW guidance, or operational needs.

Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
Copyright © {{current_year}} – {{org_field_name}}. All rights reserved.