{{org_field_logo}}

{{org_field_name}}

Registration Number: {{org_field_registration_no}}

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Volunteer and Intern Recruitment, Training, and Support Policy

1. Purpose

The purpose of this policy is to ensure that {{org_field_name}} recruits, trains, and supports volunteers and interns in a structured and ethical manner, ensuring compliance with Care Inspectorate Scotland regulations, Health and Social Care Standards (Scotland) 2018, and Scottish Social Services Council (SSSC) Codes of Practice.

This policy ensures that:

• Volunteers and interns contribute meaningfully to the organisation while developing their skills.
• Safe and ethical recruitment processes are followed.
• Training and ongoing supervision equip volunteers and interns with the skills and knowledge required.
• Clear boundaries and responsibilities are established to protect both volunteers/interns and people receiving care.
• Volunteers and interns are supported in their personal and professional development.

2. Scope

This policy applies to:

• All volunteers and interns within {{org_field_name}}, regardless of their role.
• Supervisors, managers, and staff responsible for training and overseeing volunteers and interns.
• People receiving care and their families, ensuring they understand the role of volunteers/interns.
• External partners, educational institutions, and community organisations collaborating with {{org_field_name}}.

3. Legal and Regulatory Framework

This policy aligns with:

• Care Inspectorate Scotland Regulations – Ensuring safety and high standards in social care services.
• Health and Social Care Standards (Scotland) 2018 – Defining expectations for person-centred, high-quality care.
• Scottish Social Services Council (SSSC) Codes of Practice – Governing ethical and professional conduct in social care roles.
• The Protection of Vulnerable Groups (PVG) Scheme – Ensuring volunteers and interns working with vulnerable people are appropriately vetted.
• Equality Act 2010 – Preventing discrimination and ensuring equal opportunities.
• Data Protection Act 2018 (GDPR) – Protecting personal data of volunteers, interns, and people receiving care.

4. Recruitment of Volunteers and Interns

4.1 Eligibility and Role Definition

• Volunteers and interns must be aged 18 or over (exceptions may apply for supervised educational placements).
• A clear role description must be provided, outlining expectations, responsibilities, and boundaries.
• Volunteers and interns cannot replace paid staff but can provide additional support and enrichment to services.

4.2 Application and Screening Process

• All volunteers and interns must complete an application form and provide references.
• PVG Scheme membership is required for roles involving direct contact with people receiving care.
• A structured interview process will assess suitability and motivations.
• Selection is based on merit, skills, and alignment with organisational values.

5. Training and Development

5.1 Induction Programme

Before beginning their role, all volunteers and interns must complete an induction programme covering:

• Introduction to {{org_field_name}} and its values, policies, and procedures.
• Understanding the role of volunteers and interns within the organisation.
• Person-centred care and dignity in social care.
• Confidentiality, GDPR, and data protection.
• Health and safety, including infection control and manual handling.
• Safeguarding and recognising signs of abuse or neglect.
• Professional boundaries and ethical considerations.

5.2 Ongoing Training and Supervision

• Regular training sessions and workshops are available for continued professional development.
• Volunteers and interns will have designated supervisors who provide guidance and support.
• Supervision meetings will be held monthly to review performance, discuss concerns, and set learning objectives.

6. Roles, Responsibilities, and Boundaries

6.1 Responsibilities of Volunteers and Interns

• Provide person-centred support under the guidance of supervisors.
• Respect confidentiality and maintain professional boundaries.
• Follow all policies and procedures, including safeguarding and health & safety.
• Participate in required training and supervision meetings.
• Report concerns or issues to a supervisor promptly.

6.2 Responsibilities of Supervisors and Managers

• Ensure volunteers and interns are fully supported and supervised.
• Provide clear guidance on duties and limitations of the role.
• Monitor progress, address concerns, and offer constructive feedback.
• Ensure volunteers and interns feel valued and integrated into the team.

6.3 Boundaries and Safeguards

• Volunteers and interns must not provide personal care (e.g., bathing, toileting, or administering medication).
• Volunteers and interns must not be left unsupervised with vulnerable individuals.
• Volunteers and interns must maintain confidentiality and avoid personal relationships with people receiving care.

7. Support, Well-being, and Recognition

7.1 Well-being and Emotional Support

• Volunteers and interns may encounter emotional challenges; therefore, support is available through debriefing and mentoring.
• An open-door policy encourages volunteers and interns to discuss concerns.

7.2 Recognition and Feedback

• Regular feedback sessions will acknowledge achievements and contributions.
• Volunteers and interns may receive certificates of participation or references for future career development.
• Annual appreciation events will celebrate the contributions of volunteers and interns.

8. Handling Complaints and Disputes

8.1 Raising Concerns

• Volunteers and interns can report concerns through their supervisor or manager.
• Any complaints raised by or against volunteers/interns will be investigated fairly and transparently.

8.2 Disciplinary and Dismissal Procedures

• If a volunteer or intern violates organisational policies, steps will be taken to address the issue, including:
  • Informal discussions.
  • Formal warnings where necessary.
  • Termination of placement if misconduct or breach of policies occurs.

9. Confidentiality and Data Protection

• Volunteers and interns must adhere to GDPR and data protection policies.
• Personal information of people receiving care, staff, and volunteers must remain confidential.
• Breaches of confidentiality will result in immediate termination of the volunteer or internship placement.

10. Related Policies

This policy should be read alongside:

• Safeguarding and Protection Policy
• Whistleblowing Policy
• Equality, Diversity, and Inclusion Policy
• Staff Training and Development Policy
• Data Protection and Confidentiality Policy

11. Policy Review

This policy will be reviewed annually or sooner if there are changes in legislation, best practices, or organisational needs. Any amendments will be communicated to all staff, volunteers, and relevant stakeholders.

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Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
Copyright © {{current_year}} – {{org_field_name}}. All rights reserved.