{{org_field_logo}}
{{org_field_name}}
Registration Number: {{org_field_registration_no}}
Safe Handling and Disposal of Clinical Waste Policy
1. Purpose
The purpose of this Safe Handling and Disposal of Clinical Waste Policy is to establish the arrangements that temporary workers supplied by {{org_field_name}} must follow when handling healthcare waste during assignments in care homes, nursing homes, hospitals and other health or social care settings.
{{org_field_name}} operates as a temporary staffing agency and employment business. It supplies workers to client organisations but does not itself manage the client’s premises, provide the client’s waste-disposal system or carry on a regulated care activity. The client organisation remains responsible for the management of waste produced at its premises, including waste classification, segregation arrangements, container provision, secure storage, collection, consignment documentation and the appointment of authorised waste contractors.
{{org_field_name}} nevertheless recognises its responsibilities to take reasonably practicable steps to protect the health and safety of temporary workers, to provide appropriate information and training, and to co-operate with client organisations so that workers are able to comply with local waste-management arrangements.
This policy explains:
- the responsibilities of {{org_field_name}}, temporary workers and client organisations;
- the principles for classifying, segregating and handling healthcare waste;
- the safe use and disposal of sharps;
- the action required following spillages, sharps injuries or exposure to blood or bodily fluids;
- training, competency and reporting requirements; and
- the arrangements for monitoring and reviewing compliance.
This policy must be read together with the client organisation’s local waste-management policy, infection-prevention procedures, risk assessments and emergency arrangements. Where local instructions impose a higher standard, temporary workers must follow the higher standard, provided that it is lawful and safe.
2. Scope
This policy applies to:
- All temporary workers engaged, employed or supplied by {{org_field_name}}, including registered nurses, healthcare assistants, support workers and any other worker whose assignment may involve handling or coming into contact with healthcare waste.
- All office staff who are involved in compliance, placement coordination, or monitoring of temporary workers
- All assignments in which {{org_field_name}} supplies temporary workers to care homes, nursing homes, hospitals, clinics and other health or social care settings where healthcare waste may be produced or handled.
- All waste generated by temporary workers during the course of their duties including clinical, offensive, and domestic waste where relevant
Temporary workers are required to follow this policy in conjunction with the waste disposal procedures of the client organisation where they are assigned.
The client organisation is responsible for providing a suitable local induction and informing each temporary worker about:
- the waste streams used at the premises;
- the location and correct use of waste containers;
- local arrangements for sharps disposal;
- secure waste-storage areas;
- relevant infection-control precautions;
- spillage and exposure procedures;
- incident-reporting arrangements; and
- the person to contact if advice or assistance is required.
Temporary workers must not undertake a task involving clinical waste or sharps unless they have received sufficient information, instruction and training and are competent and authorised to perform the task. Where suitable containers, personal protective equipment or local instructions are unavailable, the worker must stop the task where it is safe to do so and immediately report the matter to the client organisation and {{org_field_name}}.
3. Related Policies
- Infection Prevention and Control Policy
- Health and Safety Policy
- Incident Reporting and Management Policy
- Safeguarding Adults and Children Policy
- Code of Conduct for Temporary Workers
- Environmental Sustainability Policy
- Blood and Bodily Fluid Exposure and Needlestick Injury Procedure
- Personal Protective Equipment Policy
- Risk Assessment Policy
- Occupational Health Policy
- Medicines Management Policy
- Whistleblowing and Speaking Up Policy
- Data Protection and Records Management Policy
- Training and Competency Policy
4. Definitions and Classification of Healthcare Waste
For the purposes of this policy, “healthcare waste” means waste produced as a result of healthcare or related activities. Healthcare waste must be classified according to its nature, contamination, hazardous properties and required treatment route.
The principal waste categories relevant to temporary workers are:
- Infectious waste: waste known or reasonably suspected to contain viable microorganisms or toxins capable of causing disease, including items contaminated with blood or bodily fluids where an infection risk has been identified.
- Offensive or hygiene waste: non-infectious waste that may be unpleasant because of its appearance or smell, including non-infectious incontinence products, sanitary waste and some disposable personal protective equipment.
- Sharps waste: items capable of cutting or puncturing the skin, including needles, syringes with attached needles, lancets, scalpels and other sharp medical instruments.
- Medicinal waste: expired, unused, partially used or contaminated medicines and items containing a medicinal product.
- Cytotoxic or cytostatic waste: medicines and associated contaminated items that have one or more cytotoxic or cytostatic hazardous properties.
- Anatomical waste: recognisable human tissue, organs, body parts and certain blood products requiring a specific disposal route.
- Domestic-type residual waste: non-infectious, non-hazardous waste similar to ordinary household waste.
- Recyclable waste: clean, uncontaminated materials accepted under the client organisation’s recycling arrangements.
Waste must be assessed and segregated at the point where it is produced. The presence of blood or a bodily fluid does not, by itself, mean that every item is infectious waste. The classification must be based on the client organisation’s waste policy, clinical assessment and current healthcare-waste guidance.
Temporary workers must not make an unsupported assumption about a waste stream. Where classification is uncertain, the worker must obtain advice from the client’s responsible person before disposing of the item.
5. Legal and Regulatory Framework
This policy has been prepared with regard to the following legislation and guidance, as amended or replaced:
- Health and Safety at Work etc. Act 1974;
- Management of Health and Safety at Work Regulations 1999;
- Control of Substances Hazardous to Health Regulations 2002;
- Personal Protective Equipment at Work Regulations 1992 and Personal Protective Equipment at Work (Amendment) Regulations 2022;
- Health and Safety (Sharp Instruments in Healthcare) Regulations 2013;
- Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013;
- Environmental Protection Act 1990, including the waste duty of care;
- Controlled Waste (England and Wales) Regulations 2012;
- Waste (England and Wales) Regulations 2011;
- Environmental Permitting (England and Wales) Regulations 2016;
- Hazardous Waste (England and Wales) Regulations 2005, as amended, to the extent that they continue to apply in England;
- Carriage of Dangerous Goods and Use of Transportable Pressure Equipment Regulations 2009, where dangerous waste is transported;
- Data Protection Act 2018 and UK GDPR;
- Health Technical Memorandum 07-01: Safe and sustainable management of healthcare waste, 2023 edition;
- the statutory Waste Duty of Care Code of Practice;
- applicable Environment Agency guidance; and
- the client organisation’s local waste-management, infection-prevention, health and safety and incident-reporting procedures.
The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and Care Quality Commission requirements apply to client organisations where they carry on regulated activities. {{org_field_name}} does not itself carry on a regulated activity merely by supplying temporary staff. It will, however, support its clients and temporary workers in meeting applicable safety and quality requirements and will review its regulatory position if its operating model changes.
6. Principles of Safe Handling and Disposal of Healthcare Waste
Temporary workers must:
- follow the client organisation’s current waste-management arrangements and local risk assessments;
- segregate waste immediately at the point where it is produced;
- use only the container or bag designated for the relevant waste stream;
- ensure that waste is correctly classified before disposal;
- avoid mixing infectious, offensive, medicinal, cytotoxic, cytostatic, anatomical, domestic and recyclable waste;
- use suitable personal protective equipment following a risk assessment;
- perform hand hygiene immediately after handling waste and after removing gloves;
- prevent bags or containers from being overfilled, punctured, compressed or handled unnecessarily;
- never retrieve an item from a waste bag or sharps container by hand;
- keep waste secure and prevent unauthorised access;
- report defective, damaged, leaking, incorrectly labelled or incorrectly segregated containers immediately;
- protect the dignity, confidentiality and privacy of service users when disposing of waste arising from personal care;
- minimise waste and follow the waste hierarchy where this can be done without compromising infection prevention, confidentiality or safety; and
- stop and obtain advice where the correct classification or disposal route is uncertain.
Waste minimisation must never result in the unsafe reuse of single-use equipment or the placing of contaminated material into a recycling or domestic-waste stream.
7. Temporary Workers’ Responsibilities
Before undertaking duties involving healthcare waste, temporary workers must:
- complete the training required by {{org_field_name}};
- participate in the client organisation’s local induction;
- identify the location of relevant waste containers, hand-hygiene facilities, personal protective equipment, spillage equipment and incident-reporting systems;
- understand whom to contact for local advice; and
- inform the client organisation and {{org_field_name}} if they have not been provided with the information, equipment or supervision required to work safely.
When handling healthcare waste, temporary workers must:
- segregate waste at the point of production;
- use the container specified by the client’s local policy;
- check that the container is assembled correctly, intact, appropriately labelled and within its fill limit;
- place waste into the container carefully without pushing, compressing or forcing it through the opening;
- never place hands inside a waste bag, bin or sharps container;
- never remove an item from a sharps container;
- never transfer loose waste from one container to another;
- close or seal waste bags and containers only where trained and authorised to do so;
- move waste only by the route and method authorised by the client organisation;
- never transport clinical waste in a personal vehicle;
- report damaged, leaking, overfilled, mislabelled or incorrectly segregated waste;
- report spillages, exposure incidents, sharps injuries and near misses immediately to the client organisation and {{org_field_name}}; and
- complete all relevant client and agency incident records promptly and accurately.
Temporary workers must not sign a waste transfer note, hazardous-waste consignment note or other statutory waste document on behalf of the client organisation unless expressly authorised, trained and competent to do so.
8. Waste Segregation and Colour Coding
Temporary workers must use the waste containers and colour-coding system specified by the client organisation. The following colours are commonly used under HTM 07-01, but the correct container must always be confirmed by reference to the nature of the waste and the client’s local procedure:
- Orange bag or orange-lidded container: infectious waste suitable for an authorised alternative-treatment process. It must not contain medicines, chemicals, anatomical waste or other items that require incineration.
- Yellow bag or yellow-lidded container: infectious waste requiring incineration or another specifically authorised treatment route, including waste contaminated with certain medicinal products where the local waste assessment requires that route.
- Yellow-and-black striped bag, commonly called a tiger bag: offensive or hygiene waste that is non-infectious and does not contain pharmaceutical, chemical or anatomical waste.
- Purple bag, container or purple-lidded sharps container: cytotoxic or cytostatic medicines and items contaminated with those medicines.
- Blue container: non-cytotoxic and non-cytostatic medicinal waste, subject to the client organisation’s local procedure.
- Red-lidded container: anatomical waste where required by the client organisation’s waste procedure.
- Orange-lidded sharps container: sharps that are not contaminated with medicinal products, where this is the waste route specified by the client organisation.
- Yellow-lidded sharps container: sharps contaminated with medicinal products other than cytotoxic or cytostatic medicines.
- Purple-lidded sharps container: sharps contaminated with cytotoxic or cytostatic medicines.
- Black or clear bag or other designated container: domestic-type residual or recyclable waste, but only where the waste is non-infectious, non-hazardous and accepted by the client’s local arrangements.
Colour alone must not be used as the only method of identifying a waste stream. Temporary workers must also consider the container label, description, clinical assessment and local waste procedure.
Waste must not be placed in a domestic-type or recycling stream where it is infectious, medicinal, chemically contaminated, cytotoxic, cytostatic, anatomical, hazardous or otherwise unsuitable for that stream.
If an item is placed in the wrong waste stream, the temporary worker must not retrieve it by hand. The worker must isolate the container where safe to do so and report the error immediately to the client’s responsible person.
9. Safe Use and Disposal of Sharps
Temporary workers may use a medical sharp only where:
- its use is clinically necessary;
- the worker is trained, competent and authorised;
- the required safety equipment is available; and
- the task falls within the worker’s professional role and assignment.
Where reasonably practicable, safer sharps incorporating a mechanism designed to prevent or minimise accidental injury must be used in accordance with the client organisation’s risk assessment and equipment arrangements.
Temporary workers must:
- inspect the sharps container before use and ensure that it is correctly assembled, stable, appropriately labelled and not above the fill line;
- place the container as close as reasonably practicable to the point of use;
- dispose of the sharp immediately after use;
- activate any safety mechanism in accordance with the manufacturer’s instructions and training received;
- keep fingers behind the sharp end and avoid passing an exposed sharp directly from hand to hand;
- never bend, break, dismantle or otherwise manipulate a used sharp by hand;
- never attempt to remove an item from a sharps container;
- never overfill, shake or force items into a sharps container;
- use the temporary closure when the container is not in active use, where applicable; and
- ensure that the final closure is applied only by a trained and authorised person when the fill line is reached.
Needles must not be recapped after use. An exception may be made only where recapping is required by a specific clinical procedure, the risk assessment demonstrates that it is necessary and no reasonably practicable alternative exists. In that exceptional circumstance, a suitable device must be used rather than a two-handed recapping technique.
Any defective, overfilled, incorrectly assembled or incorrectly positioned sharps container must be reported immediately and must not continue to be used.
A sharps injury or other exposure to blood or bodily fluid must be treated as an urgent occupational-health incident and managed in accordance with section 10.1 of this policy.
10. Infection Prevention and Control
Temporary workers must:
- perform hand hygiene before and after waste-handling activities and immediately after removing gloves;
- cover cuts, abrasions and broken skin with a waterproof dressing before beginning work;
- wear personal protective equipment identified by the risk assessment and local procedure;
- change gloves between tasks and service users and never treat gloves as a substitute for hand hygiene;
- remove personal protective equipment without contaminating clothing or skin;
- dispose of used personal protective equipment into the correct waste stream following a clinical assessment and local policy;
- avoid carrying waste bags or containers against the body;
- avoid splashing, shaking, compressing or manually sorting waste;
- use only approved equipment and products when cleaning or decontaminating reusable equipment;
- never mix cleaning or disinfecting chemicals;
- report damaged packaging, leaks, spillages, contamination and infection risks immediately; and
- follow any additional precautions introduced by the client organisation during an outbreak or other infection incident.
Temporary workers must not handle a spillage unless they have been trained, suitable personal protective equipment and spillage materials are available, and the task falls within their authorised duties.
10.1 Sharps Injuries and Exposure to Blood or Bodily Fluids
Following a needlestick injury, cut from a contaminated sharp, bite that breaks the skin, splash to the eyes or mouth, or contact between blood or bodily fluid and broken skin, the temporary worker must immediately:
- encourage the wound to bleed gently under running water, without sucking or aggressively scrubbing it;
- wash the affected area with soap and running water;
- irrigate the eyes or mouth immediately with clean running water or sterile saline where relevant;
- remove contaminated clothing where necessary;
- report the exposure immediately to the person in charge at the client organisation;
- obtain urgent medical or occupational-health assessment in accordance with the client’s exposure procedure;
- inform {{org_field_name}} as soon as possible;
- complete the client organisation’s incident report and the agency’s incident report; and
- co-operate with any risk assessment, follow-up testing, treatment or investigation.
The client organisation and {{org_field_name}} must ensure, so far as their respective responsibilities require, that the worker receives prompt and confidential assessment and follow-up. The assessment must consider the type of exposure, the instrument involved, the source of the exposure where known, the worker’s immunisation status and whether post-exposure treatment is required.
Emergency treatment must not be delayed while incident forms are completed or while responsibility for the incident is being discussed.
{{org_field_name}} will review the incident with the client organisation, identify lessons learned and determine whether the incident is reportable under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013. The decision and reasons must be documented.
10.2 Spillages, Leaks and Damaged Waste Containers
Where a spillage, leak or damaged waste container is discovered, the temporary worker must:
- prevent other people from entering or using the affected area where it is safe to do so;
- avoid touching the waste directly;
- notify the client’s responsible person immediately;
- identify whether sharps, medicines, chemicals, cytotoxic or cytostatic substances, or other hazardous materials may be present;
- use the client organisation’s approved spillage procedure and equipment only where trained and authorised;
- wear the personal protective equipment identified by the local risk assessment;
- never pick up broken glass or loose sharps by hand;
- arrange for contaminated cleaning materials to be placed in the waste stream specified by the client organisation;
- perform hand hygiene after the incident; and
- complete the required incident records.
A leaking bag must not be carried against the body or manually compressed. It must be placed into suitable secondary containment by a trained and authorised person in accordance with the client organisation’s procedure.
Spillages involving cytotoxic or cytostatic medicines, chemicals, mercury, large quantities of blood or bodily fluid, or an unidentified substance must be managed only by persons trained and equipped for that type of incident.
11. Record Keeping and Confidentiality
Temporary workers must:
- complete incident, accident, near-miss and exposure records promptly, accurately and factually;
- record waste-related activities only where required by the client organisation’s procedure;
- use the client’s approved recording system;
- avoid including irrelevant personal or clinical information;
- preserve evidence relevant to an investigation without handling contaminated material unnecessarily;
- co-operate with authorised audits and investigations; and
- maintain the confidentiality of service users, colleagues and other persons involved.
Temporary workers must not:
- photograph clinical waste, service-user information, incident scenes or records on a personal device;
- remove original client records from the premises;
- retain personal copies of client waste records or incident forms unless specifically authorised; or
- share information through personal messaging accounts or unauthorised applications.
{{org_field_name}} will:
- maintain appropriate records of training, competency checks, incidents, complaints, concerns and corrective actions;
- record communications with client organisations where a significant waste-management concern has been raised;
- restrict access to records to persons who require it for a legitimate purpose;
- process health and occupational-exposure information as special-category personal data;
- retain information only for an appropriate period determined by legal, regulatory, insurance and operational requirements; and
- dispose of records securely in accordance with the Data Protection Act 2018, UK GDPR and the agency’s retention schedule.
Waste transfer notes, hazardous-waste consignment notes and records relating to waste contractors are normally the responsibility of the client organisation as the person controlling the premises and waste arrangements. {{org_field_name}} must retain copies only where it has a specific legal, contractual or operational reason to do so.
12. Training and Competency
{{org_field_name}} will provide temporary workers with proportionate training relevant to their roles before supplying them to assignments where they may handle healthcare waste.
Training will cover, as applicable:
- the categories of healthcare waste;
- segregation at the point of production;
- colour coding and container selection;
- infectious and offensive waste;
- medicinal, cytotoxic and cytostatic waste;
- sharps safety and safer-sharps principles;
- personal protective equipment and hand hygiene;
- spillages and damaged containers;
- needlestick injuries and occupational exposure;
- incident and near-miss reporting;
- the limits of the worker’s authority;
- the requirement to follow client-specific procedures; and
- when to stop work and obtain advice.
Training must be refreshed:
- at intervals determined by risk assessment;
- when legislation, guidance or agency procedures change;
- where the worker’s role or duties change;
- following a significant incident or identified knowledge gap; or
- where a client identifies an assignment-specific requirement.
{{org_field_name}} will maintain records of training completion and, where appropriate, competency assessment.
The client organisation is responsible for providing assignment-specific information, instruction, supervision and local induction, including its waste streams, container locations, emergency contacts, spillage procedures and exposure arrangements.
Temporary workers must:
- complete required agency and client training;
- work only within their competence and authorised role;
- seek clarification before acting where they are uncertain;
- report any gap in local induction, equipment or supervision; and
- not accept or continue a task where they reasonably believe that doing so would create a serious and imminent risk.
13. Safeguarding Considerations
Unsafe or repeated failures in healthcare-waste management may expose service users to infection, injury, indignity or avoidable harm. Depending on the circumstances, such failures may indicate neglect, organisational abuse or another safeguarding concern.
Temporary workers must:
- take immediate reasonable action to protect any person at risk, without placing themselves or others in danger;
- report urgent concerns to the person in charge at the client organisation;
- report the concern to {{org_field_name}};
- follow the client’s safeguarding and escalation procedure;
- preserve relevant information and complete accurate records;
- escalate the concern through the agency’s safeguarding or whistleblowing procedure where the initial response is inadequate; and
- contact emergency services or another appropriate authority where there is an immediate and serious risk.
A worker must not be subjected to retaliation for raising a genuine safety or safeguarding concern in good faith.
14. Agency Responsibilities
The director of {{org_field_name}}, or a suitably competent person nominated by the director, is responsible for:
- approving and reviewing this policy;
- ensuring that suitable general training is available to temporary workers;
- checking, before placement, that client organisations have appropriate arrangements for local induction and workplace safety;
- obtaining sufficient information from clients about assignment risks, including foreseeable exposure to clinical waste and sharps;
- ensuring that workers are not knowingly supplied to duties for which they lack the required competence, training, registration or occupational-health clearance;
- maintaining effective arrangements for receiving and escalating incidents and safety concerns;
- ensuring that exposure incidents are referred promptly for appropriate occupational-health or medical assessment;
- co-operating with clients in incident investigations and corrective action;
- determining, with appropriate advice, whether the agency has a reporting duty under RIDDOR;
- monitoring incident, complaint and near-miss trends;
- suspending or restricting a placement where there is a material unresolved risk;
- ensuring that personal information is handled securely and confidentially; and
- keeping this policy and associated training under review.
{{org_field_name}} will not assume responsibility for operating the client organisation’s waste system unless a written agreement expressly assigns a particular function to the agency and the agency has the competence, authority and resources to perform it.
15. Working with Client Organisations
Before or at the start of an assignment in which a worker may handle healthcare waste, {{org_field_name}} will seek confirmation that the client organisation:
- has suitable waste-management and infection-prevention procedures;
- has assessed relevant workplace risks;
- will provide assignment-specific induction;
- will provide suitable waste bags, containers and sharps containers;
- will provide necessary personal protective equipment;
- has secure arrangements for storing and collecting waste;
- uses appropriately authorised waste carriers and facilities;
- has procedures for spillages, sharps injuries and blood or bodily-fluid exposure;
- will provide access to urgent occupational-health or medical assessment following an exposure incident; and
- will notify {{org_field_name}} of significant incidents involving a supplied worker.
The client organisation remains responsible for:
- classifying waste produced at its premises;
- selecting and providing appropriate waste streams;
- maintaining secure waste-storage arrangements;
- arranging collection by authorised persons;
- maintaining applicable waste transfer and consignment documentation;
- complying with environmental-permit requirements;
- providing local supervision; and
- investigating workplace conditions and incidents within its control.
{{org_field_name}} will:
- communicate relevant worker information to the client lawfully and proportionately;
- co-operate in risk assessment and incident investigation;
- support temporary workers who raise genuine safety concerns;
- require corrective action where a client’s arrangements are inadequate; and
- consider suspending the supply of workers where a significant risk remains unresolved.
Temporary workers must comply with both this policy and the client’s lawful local procedures. Any inconsistency, unsafe instruction or absence of suitable equipment must be reported immediately.
15.1 Internal Movement and Storage of Healthcare Waste
Temporary workers must move healthcare waste only where this forms part of their authorised duties and they have received relevant local instruction.
When moving waste, workers must:
- use the designated route and equipment;
- keep bags and containers upright and under control;
- check that bags and containers are closed or sealed as required;
- avoid carrying waste through food-preparation or clean-storage areas wherever reasonably practicable;
- avoid leaving waste unattended in corridors, bedrooms, treatment areas or public spaces;
- never drag, throw, compress or carry waste bags against the body;
- never carry waste in a personal vehicle; and
- report any leak, damage, incorrect label or insecure storage area immediately.
Waste-storage areas must be controlled by the client organisation and must be secure, appropriately signed, protected from weather and pests, and arranged to prevent incompatible waste streams from becoming mixed.
Temporary workers must not permit service users, visitors or unauthorised persons to enter a clinical-waste storage area.
15.2 Waste Contractors and Statutory Documentation
The client organisation is normally responsible for appointing waste contractors and confirming that they hold the authorisations required for the waste they collect, transport, treat or dispose of.
Where {{org_field_name}} separately arranges or controls the collection, transport or disposal of waste, it must:
- verify the contractor’s relevant registration, permit or exemption;
- ensure that the waste is accurately described and classified;
- use the documentation required for the waste transfer;
- retain required records;
- take reasonable steps to confirm that the intended destination is authorised to receive the waste; and
- investigate any indication that waste is being handled unlawfully or unsafely.
Temporary workers must not transport healthcare waste between premises or sign statutory waste documentation unless specifically trained, authorised and insured to perform that function.
16. Monitoring and Continuous Improvement
{{org_field_name}} will monitor the effectiveness of this policy through:
- incident and near-miss reviews;
- sharps-injury and exposure data;
- worker and client feedback;
- complaints and safeguarding concerns;
- training-completion and competency records;
- placement audits or assurance checks where appropriate;
- changes in legislation and national guidance; and
- findings from regulatory or client investigations.
Corrective action may include:
- additional training or supervision;
- revision of risk information;
- changes to placement arrangements;
- requesting corrective action from a client;
- restricting an individual worker’s duties pending reassessment;
- suspending placements at a location where an unresolved serious risk exists; or
- revising this policy and associated procedures.
Lessons learned will be communicated to relevant workers and clients without disclosing unnecessary personal or confidential information.
The director or nominated policy owner will review this policy at least annually and sooner where:
- legislation or national guidance changes;
- the agency’s services or operating model change;
- a serious incident, sharps injury, exposure or enforcement concern occurs;
- monitoring identifies repeated non-compliance;
- a client or regulator identifies a material weakness; or
- new equipment, waste streams or working practices are introduced.
Material changes will be communicated to affected workers and office staff. Additional training will be provided where a change affects working practices or responsibilities.
18. Regulatory Status and Limits of this Policy
{{org_field_name}} supplies temporary workers to client organisations and does not itself provide, manage or direct a regulated care service. It is not responsible for CQC registration solely because it operates as an employment business supplying staff.
This position depends on the agency’s actual activities and not merely on how its contracts or policies describe those activities. The director must obtain appropriate professional advice and review the organisation’s regulatory status before the agency:
- accepts responsibility for assessing or planning an individual’s care;
- directly manages or supervises the delivery of regulated personal or nursing care;
- provides care to individuals under the agency’s own direction and control;
- contracts directly with service users to provide a regulated activity; or
- otherwise changes its operating model in a way that may amount to carrying on a regulated activity.
This policy does not transfer to {{org_field_name}} any legal responsibility that properly rests with the client organisation as the controller of the workplace, care service or waste-management system. Equally, it does not remove any legal responsibility that applies to {{org_field_name}} as an employer, employment business or supplier of temporary workers.
Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
Copyright © {{current_year}} – {{org_field_name}}. All rights reserved.