DC180-Person-Centred Care Planning Policy (Adults, Children and Young People)

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Person-Centred Care Planning Policy (Adults, Children and Young People) Purpose The purpose of this policy is to ensure that all individuals receiving domiciliary care services – including both adults and children/young people – are provided with care and support tailored to their specific needs, preferences, and aspirations. {{org_field_name}} is committed […]

DC179-Infection Control Policy-Adults and Children

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Infection Control Policy (Adults and Children) 1. Purpose This policy outlines how {{org_field_name}}, as a domiciliary care provider in England, prevents and controls infections to protect service users and staff – including both adults and children/young people. Effective infection prevention and control (IPC) is essential for ensuring people stay healthy […]

DC178-Duty of Candour Policy-Adults and Children

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Duty of Candour Policy 1. Purpose At {{org_field_name}}, we are committed to providing high-quality, safe, and compassionate care to all our service users. However, we recognise that despite best efforts, things can sometimes go wrong. When this happens, we have a legal and moral responsibility to be open and honest […]

DC177-Consent to Care and Treatment Policy and Procedures – Children and Young People

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Consent to Care and Treatment Policy & Procedures – Children and Young People (0–18 years) 1. Purpose At {{org_field_name}}, we are committed to ensuring that all children and young people receiving our domiciliary care services – whether at home or in the community – are cared for in ways that […]

DC176-Children and Young People Inclusion Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Children and Young People Inclusion Policy Introduction We are committed to providing inclusive, equitable care for all children and young people from birth up to 18 years old. Our service supports children across this full age range, including infants, children with complex needs, and teenagers. We serve families referred by […]

SL172-Alcohol, Drugs, and Substance Misuse Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Alcohol, Drugs, and Substance Misuse Policy 1. Purpose This policy sets out how {{org_field_name}} prevents, identifies, and responds to alcohol, drugs, and substance misuse in a way that is lawful, proportionate, person‑centred and safeguarding‑led. It supports the CQC Fundamental Standards (notably Regulations 9, 10, 12, 13 and 17) and ensures […]

SL171-Matching and Referral Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Matching and Referral Policy 1. Purpose This policy sets out how {{org_field_name}} receives, triages, assesses and matches referrals for Supported Living services in England. It ensures decisions are transparent, lawful, person-led, rights‑based and consistent with the Care Quality Commission (CQC) Single Assessment Framework (Safe, Effective, Caring, Responsive and Well‑led), the […]

SL170-Safe Space Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Safe Space Policy 1. Purpose This policy sets out how {{org_field_name}} provides and manages a “Safe Space” to help people we support regulate emotions, reduce distress and anxiety, and maintain their wellbeing. The Safe Space is a voluntary, dignity-preserving alternative to restrictive practices and is designed to support de-escalation, recovery […]

SL169-Adults and Children Safeguarding Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Adults and Children Safeguarding Policy Policy Aims This policy shows how {{org_field_name}} protects people receiving care from abuse or harm in line with its legal requirements and best safeguarding practice guidance. It reflects in particular: -Regulation 13: Safeguarding Service Users from Abuse and Improper Treatment of the Health and Social […]

DC174-Out of Hours Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} PurposeThis policy outlines the procedures for managing and responding to care-related issues outside of standard office hours. It ensures that clients continue to receive safe, effective, compassionate care and that staff feel supported to respond confidently to any situation, in line with the Health and Social Care Act 2008 (Regulated […]