CHW35-Duty of Candour Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Duty of Candour Policy 1. Purpose The purpose of this policy is to ensure that {{org_field_name}} acts in an open, honest and transparent way with individuals receiving care and support, their representatives and, where relevant, placing authorities, whenever concerns arise or things go wrong in connection with the service. For […]

CHW34-Confidentiality and Data Protection (GDPR)-Service User Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Confidentiality and Data Protection (GDPR) – Service User Policy 1. Purpose The purpose of this policy is to ensure that {{org_field_name}} processes personal data lawfully, fairly, securely and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Regulation and Inspection of […]

CHW33-Staff Leave and Absence Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Staff Leave and Absence Policy 1. Purpose The purpose of this policy is to provide clear guidelines on managing staff leave and absence at {{org_field_name}}. This ensures that employee rights are upheld while maintaining appropriate staffing levels to deliver high-quality care. This policy aligns with CIW regulations, employment law, and […]

CHW32-Handling and Prevention of Bullying and Harassment Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Handling and Prevention of Bullying and Harassment Policy 1. Purpose The purpose of this policy is to prevent, identify, and address bullying and harassment in the workplace, ensuring that all individuals within {{org_field_name}} are treated with dignity and respect. This policy applies to all forms of bullying and harassment, whether […]

CHW31-Disciplinary and Grievance Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Disciplinary and Grievance Policy 1. Purpose The purpose of this policy is to ensure that all disciplinary and grievance matter within {{org_field_name}} are handled fairly, consistently, and in compliance with the Regulation and Inspection of Social Care (Wales) Act 2016 and The Regulated Services (Service Providers and Responsible Individuals) (Wales) […]

CHW30-Equality, Diversity, and Inclusion Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Equality, Diversity, and Inclusion Policy 1. Purpose The purpose of this policy is to promote a culture of equality, diversity, and inclusion within {{org_field_name}}. We are committed to ensuring that every individual—staff, residents, visitors, and stakeholders—is treated fairly, with dignity and respect, and without discrimination. This policy outlines how we […]

CHW29-Whistleblowing (Speaking Up) Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Whistleblowing (Speaking Up) Policy 1. Purpose The purpose of this policy is to provide clear guidance on how staff at {{org_field_name}} can raise concerns about wrongdoing, misconduct, or regulatory breaches in a safe and confidential manner. Whistleblowing is an essential part of safeguarding and maintaining high standards of care, and […]

CHW28-Staff Conduct and Code of Ethics Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Staff Conduct and Code of Ethics Policy 1. Purpose The purpose of this policy is to define the expected conduct and ethical standards for all staff at {{org_field_name}}. It ensures that employees, volunteers, and contractors act with professionalism, integrity, and respect while delivering high-quality care. This policy supports a culture […]

CHW27-Staff Supervision, Training, and Development Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Staff Supervision, Training, and Development Policy 1. Purpose The purpose of this policy is to ensure that all staff within {{org_field_name}} receive high-quality supervision, training, and development opportunities to enable them to provide outstanding care and support to our residents. We are committed to continuous professional development, compliance with regulatory […]

CHW26-Recruitment, Selection, and Retention Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Recruitment, Selection, and Retention Policy 1. Purpose This policy outlines the approach taken by {{org_field_name}} to ensure a robust, fair, and legally compliant recruitment, selection, and retention process. It is designed to attract and retain high-quality staff who are suitably skilled, competent, and dedicated to providing the highest standards of […]