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Telecare in Care Homes (Scotland) Policy

Policy Statement

{{org_field_name}} aims to ensure that, where telecare is employed as part of an individual’s care option, it is safely and ethically used and supported by suitable, knowledgeable and skilled staff.

This policy is in line with the national care standards, My Support, My Life, which require service providers to ensure that their care users experience high quality care and that they have confidence in their care providers, as reflected in the following care home standards:

Background

Telecare — also known as “advanced assistive technology” — typically takes the form of technological devices and systems used in the care sector to increase, maintain and improve the capabilities and independence of people who have cognitive, physical or communication difficulties. Telecare devices are, therefore, increasingly being used to help manage risks, improve care and enhance safety.

Examples include personal alarms, falls alarms and advanced electronic devices and sensors that can be deployed to remotely monitor people and raise an alarm or call for assistance where required.

Telecare is increasingly used to help people who use adult social care services remain in their own homes or in sheltered accommodation, supported by domiciliary care or wardens. However, it is also now widely used in care home settings where it can be employed to improve the quality of life and safety of people and enhance their independence and autonomy.

Where advanced assistive technology or telecare is used in care homes, it must be used in an ethical way and in the best interests of residents and with their full knowledge and co-operation. This is particularly important where the privacy, dignity and human rights of the person who uses services are concerned.

Procedures

In {{org_field_name}}:

Any telecare equipment used in {{org_field_name}} should be procured from responsible providers with a track record of high quality, safe equipment. All suppliers should have appropriate accreditation from a trade body and abide by any code of conduct and quality standard. All equipment should be installed by a qualified technician under professional guidance and supervision. All equipment will be subject to suitable risk assessments and portable appliance testing. It must be properly fitted, set up, serviced and maintained by suitably qualified persons in accordance with the manufacturer’s instructions.

Management Responsibilities

In {{org_field_name}}, managers should:

Training

Care home staff should attend suitable training so that they are aware of how telecare and telehealth works and of the variety of devices available.


Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}

Reviewed on: {{last_update_date}}

Next Review Date: {{next_review_date}}

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