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Registration Number: {{org_field_registration_no}}


Notification of Other Incidents Policy

1. Purpose

The purpose of this policy is to ensure that {{org_field_name}} complies with the statutory and regulatory requirements for reporting significant incidents to the Care Quality Commission (CQC), in accordance with Regulation 18 of the Care Quality Commission (Registration) Regulations 2009. This policy outlines how we efficiently manage, report, and respond to incidents, ensuring transparency, compliance, and continuous improvement.

2. Scope

This policy applies to all staff, including the Registered Manager, Safeguarding Lead, and Health and Safety Lead. It covers the notification and reporting of incidents that impact the safety, health, and well-being of the people we support, staff, and others associated with our service. These include, but are not limited to:

3. Principles of Incident Notification and Management

{{org_field_name}} is committed to ensuring timely and accurate reporting of incidents to relevant authorities, as required under CQC regulations. The following principles guide our approach:

Timely Reporting of Incidents

Types of Notifiable Incidents and Reporting Requirements

Duty of Candour and Open Communication

Incident Investigation and Root Cause Analysis

Record-Keeping and Documentation

Training and Staff Responsibilities

Monitoring and Continuous Improvement

4. Roles and Responsibilities

5. Related Policies

This policy should be read in conjunction with:

6. Policy Review

This policy will be reviewed annually or sooner if legislative changes, CQC requirements, or organisational needs necessitate an update. All staff will be informed of updates to ensure continued compliance and best practices in incident notification and reporting.


Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on:
{{last_update_date}}
Next Review Date:
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Copyright © {{current_year}} – {{org_field_name}}. All rights reserved.

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