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Registration Number: {{org_field_registration_no}}


Assisting Service Users with Medication Policy

Related Policies

“Medication Management and Administration Policy”

1. Purpose

At {{org_field_name}}, we are committed to ensuring that all service users receive the right medication, at the right time, and in the right way. This policy provides clear guidelines for our staff on how to assist service users with medication safely, legally, and in line with best practices.

The objectives of this policy are to:

2. Scope

This policy applies to:

3. Legal and Regulatory Framework

This policy is based on the following legislation and guidelines:

4. Levels of Medication Support

Staff must provide medication support only as specified in the service user’s care plan. Support is categorised into three levels:

4.1. Prompting Service Users

4.2. Assisting with Medication

4.3. Administering Medication

5. Process for Assisting Service Users with Medication

5.1. Before Administering Medication

5.2. Administering Medication

  1. Follow the “6 Rights” of Medication Administration:
    • Right Person – Confirm the service user’s identity.
    • Right Medication – Check the medication label matches the MAR chart.
    • Right Dose – Administer the correct amount.
    • Right Time – Ensure medication is given at the prescribed time.
    • Right Route – Follow the correct method (e.g., oral, topical, inhalation).
    • Right Documentation – Record all actions on the MAR chart.
  2. Observe the service user taking the medication to confirm it has been swallowed (if applicable).
  3. Record the medication given, including any refusals or issues.
  4. Report any concerns, side effects, or missed doses to management immediately.

5.3. After Administering Medication

6. Handling Medication Safely

6.1. Storage of Medication

6.2. Handling Errors and Incidents

If a medication error occurs, staff must:

6.3. Disposal of Medication

7. Training and Competency Assessment

8. Consent and Record-Keeping

9. Complaints and Concerns

Where to complain:

1) Verbally to the Registered Manager or Safeguarding Lead

2) Inform the Registered Manager by email: {{org_field_registered_manager_email}}

3) Call the office and inform the Registered Manager or Safeguarding Lead: {{org_field_phone_no}}

4) Out of hours phone number: {{out_of_hours}}

5) Online via our website: {{org_field_website}}

For more information about how to raise a complaint please visit “Receiving and Acting on Complaints Policy

10. Policy Review

This policy will be reviewed annually or sooner if required due to legislative or operational changes.


Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on:
{{last_update_date}}
Next Review Date:
{{next_review_date}}
Copyright © {{current_year}} – {{org_field_name}}. All rights reserved.

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