CH14-Receiving and Acting on Complaints Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Receiving and Acting on Complaints Policy 1. Purpose and Scope The purpose of this policy is to establish a clear, transparent, and accessible process for receiving, investigating, and resolving complaints regarding the care and services provided by {{org_field_name}}. This policy applies to all service users, their families, advocates, staff, and […]

CH12-Meeting Nutritional and Hydration Needs Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Meeting Nutritional and Hydration Needs Policy 1. Purpose The purpose of this policy is to ensure that {{org_field_name}} provides every person we support with adequate, nutritious, and enjoyable meals, along with sufficient hydration, to sustain their health, well-being, and quality of life. Proper nutrition and hydration are essential in maintaining […]

CH11-Safe Care and Treatment Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Safe Care and Treatment Policy 1. Purpose and Scope This policy outlines how {{org_field_name}} ensures that all service users receive safe, effective, and person-centred care in accordance with Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014[32 source]. It applies to all staff members, including agency […]

CH10-Visiting and Accompanying in Care Homes and Hospitals Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Visiting and Accompanying in Care Homes and Hospitals Policy 1. Purpose and Scope This policy outlines the procedures and guidelines for visiting and accompanying residents in {{org_field_name}}, ensuring that visits are facilitated safely, respectfully, and in line with residents’ rights and preferences, as stipulated under Regulation 9A of the Health […]

CH09-Consent to Care Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Consent to Care Policy 1. Purpose The purpose of this policy is to ensure that every individual receiving care from our organisation does so with full informed consent, in accordance with Regulation 11 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. We are committed to respecting […]

CH08-Dignity and Respect Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Dignity and Respect Policy 1. Purpose and Scope At {{org_field_name}}, we believe that every individual deserves to be treated with dignity and respect, irrespective of their circumstances, background, or health conditions. This policy outlines how we ensure that our service users experience compassionate and respectful care at all times. It […]

CH07-Person-Centred Care Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Person-Centred Care Policy 1. Purpose The purpose of this policy is to ensure that all individuals receiving care in our organisation experience personalised, high-quality, and compassionate support that meets their unique needs, preferences, and aspirations. Our organisation is committed to upholding the principles of person-centred care, as outlined in Regulation […]

CH06-Compliance with the Care Act 2014 Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Compliance with the Care Act 2014 Policy 1. Purpose The purpose of this policy is to ensure that {{org_field_name}} operates in full compliance with the Care Act 2014, which provides the legal framework for adult social care in England. This Act establishes the statutory responsibilities of care providers, ensuring that […]

CH05-Statement of Purpose Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Statement of Purpose Policy 1. Purpose The purpose of this policy is to ensure that {{org_field_name}} maintains a clear, accurate, and up-to-date Statement of Purpose in compliance with Regulation 12 of the Care Quality Commission (Registration) Regulations 2009. This document outlines the care services provided, the aims and objectives of […]