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Policy Bundle: Domiciliary Care Policies and Procedures (Scotland)

227 Policies and Procedures required to legally manage your Homecare Agency in Scotland.

HCS15-Nutrition and Hydration Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Nutrition and Hydration Policy 1. Purpose The purpose of this policy is to ensure that all individuals supported by {{org_field_name}} receive safe, nutritious, and personalised food and drink support that promotes their health, wellbeing, dignity, and independence. Proper nutrition and hydration are essential to maintaining overall health, preventing illness, managing […]

HCS14-Medication Management and Administration Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Medication Management and Administration Policy 1. Introduction 1.1. Purpose of the Policy At {{org_field_name}}, we are committed to ensuring that all individuals receiving care in their own homes are supported to manage and take their medication safely, effectively, and in a way that upholds their dignity, independence, and personal preferences. […]

HCS13-Personal Care and Support Planning

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Personal Care and Support Planning Policy 1. Purpose The purpose of this policy is to set out how {{org_field_name}} ensures that every person we support has a comprehensive, person-led personal plan that reflects their assessed needs, outcomes, preferences, and rights. We aim to promote independence, choice, safety, and wellbeing through […]

HCS12-Person-Centred Care Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Person-Centred Care Policy 1. Purpose The purpose of this policy is to define and promote the core principles and practices of person-centred care across all levels of service delivery at {{org_field_name}}. Our approach is rooted in the belief that everyone has the right to be recognised as an individual, to […]

HCS11-Insurance and Liability Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Insurance and Liability Policy 1. Purpose The purpose of this policy is to ensure that {{org_field_name}} is fully insured and legally compliant in protecting the safety, wellbeing, and financial security of the people we support, our employees, contractors, visitors, and the wider public. It provides clear guidelines to ensure our […]

HCS10-Conflicts of Interest Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Conflicts of Interest Policy 1. Purpose The purpose of this policy is to ensure that all operations at {{org_field_name}} are carried out with the utmost integrity, transparency, and fairness, especially where staff or organisational decisions could be influenced by competing interests. This policy sets out the procedures to identify, declare, […]

HCS09-Equality, Diversity, and Inclusion Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Equality, Diversity, and Inclusion Policy 1. Introduction At {{org_field_name}}, we are committed to fostering an inclusive, respectful, and equitable environment for everyone we support, employ, and work alongside. We recognise the rich diversity of individuals and communities across Scotland and strive to ensure that every person—whether a service user, employee, […]

HCS08-Whistleblowing Policy

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Whistleblowing Policy 1. Introduction {{org_field_name}} is committed to fostering an open and transparent working environment where employees and stakeholders feel confident in raising concerns about malpractice, wrongdoing, or risks to the health, safety, and well-being of service users, staff, and the wider community. This policy reflects whistleblowing protections under the […]

HCS07-Incident and Accident Reporting

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Incident and Accident Management and Reporting Policy 1. Purpose The purpose of this policy is to ensure that {{org_field_name}} manages all incidents, accidents, and near misses in a structured, timely, and effective manner. We are committed to protecting the health, wellbeing, safety, and dignity of the people we support, our […]

HCS06-Record-Keeping and Confidentiality

{{org_field_logo}} {{org_field_name}} Registration Number: {{org_field_registration_no}} Record-Keeping and Confidentiality Policy Introduction {{org_field_name}} is committed to maintaining accurate, secure, and confidential records in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Health and Social Care Standards, and Care Inspectorate requirements, including the Care Inspectorate guidance Adult care services: Guidance […]