Privacy Policy

Effective Date: 02.02.2025

Welcome to www.e-carehub.co.uk (the “Site”). This Privacy Policy explains how e-Care HUB t/a Agency Care Staff Ltd (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information when you visit our Site, create an account, and purchase our digital services.

Please read this Privacy Policy carefully. By using our Site and services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site.

1. Who We Are

Data Controller: Agency Care Staff Ltd
Website: www.e-carehub.co.uk
Registered Office (if applicable): 82 Mendip Way, Little Stanion, Corby, Northamptonshire, NN18 8GJ
Contact Email: support@e-carehub.co.uk

We are responsible for deciding how we collect, use, and disclose (“process”) your personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal information:

Account Registration Information:
- Name
- Email address
- Password
- Contact details (phone number, billing address, etc.)
Transaction Data:
- Details about your purchases of digital services (e.g., service type, date and time of transaction, payment method)
Payment Information:
- We may use third-party payment processors to handle payment card information securely. We do not store full payment card details on our servers. Only necessary transaction details are retained in compliance with legal obligations and financial regulations.
Usage Data:
- IP address
- Browser type and version
- Time zone settings and location
- Operating system and platform
- Pages you visit, time spent on pages, and other Site usage data
Communication Data:
- Correspondence via email, phone, or chat
- Feedback, reviews, or survey responses you provide

3. How We Use Your Information

We use your personal information for the following purposes:

Account Creation and Management:
To register and maintain your account, verify your identity, and provide access to our services.
Service Delivery:
To process your digital service orders, fulfill contractual obligations, and provide customer support.
Payment Processing:
To process payments for our services and comply with financial regulations.
Customer Support and Communication:
To respond to your inquiries, inform you about updates to our services, and send administrative or account-related messages.
Marketing and Promotional Communications (Optional):
Where you have opted in, we may send you marketing communications about our services, promotions, or events. You can unsubscribe at any time.
Site Improvement and Analytics:
To analyze how you use the Site, monitor usage trends, and improve our Site’s performance and user experience.
Legal and Regulatory Compliance:
To comply with applicable laws, regulations, or legal processes, and to protect our rights or the rights of others.

4. Legal Bases for Processing

Under UK data protection law, we must have a lawful basis to process your personal data. Depending on the context, we rely on one or more of the following legal bases:

Performance of a Contract: When processing is necessary to provide you with our services (e.g., fulfilling orders).
Legitimate Interests: For our business interests, such as improving our services, provided those interests are not overridden by your rights.
Consent: Where you have explicitly given us permission (e.g., for marketing communications).
Legal Obligation: When processing is required by law or regulation (e.g., tax or financial regulations).

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies on our Site to:

Remember your preferences and settings
Keep you logged in to your account
Analyze website performance and usage trends
Deliver relevant advertisements (if any)

You can control cookie settings through your browser preferences. Please note that disabling some cookies may affect the functionality of our Site. For more information, please see our Cookie Policy [or insert link to separate Cookie Policy].

6. Data Sharing and Transfers

We may share your personal information in the following circumstances:

Service Providers:
We engage trusted third-party service providers (e.g., payment processors, hosting providers, analytics tools) to support our business operations. These third parties are contractually obligated to process your personal data only on our behalf and under strict data protection requirements.
Business Transfers:
If we sell, merge, or transfer any part of our business or assets, your personal data may be transferred to a third party as part of that transaction. We will ensure appropriate safeguards are in place.
Legal Requirements:
We may disclose your personal information to comply with legal obligations, respond to lawful requests from public authorities, or protect our rights and safety or that of others.
International Transfers:
Where transfers outside the UK or EEA are necessary, we will ensure adequate safeguards (such as Standard Contractual Clauses) are in place to protect your data in accordance with data protection laws.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

8. Your Rights

Under UK data protection law, you have certain rights regarding your personal information, including:

Right to Access: You can request a copy of the personal information we hold about you.
Right to Rectification: You can ask us to correct any inaccurate or incomplete personal data.
Right to Erasure: You can request the deletion of your personal data when there is no compelling reason for us to continue processing it.
Right to Restrict Processing: You can ask us to limit how we use your data.
Right to Data Portability: You can request to receive your data in a commonly used, machine-readable format and have it transferred to another data controller.
Right to Object: You can object to certain types of processing, such as direct marketing.
Right to Withdraw Consent: Where we rely on consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before fulfilling your request.

If you feel we have not addressed your concerns, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

9. Security Measures

We are committed to protecting your personal information. We have implemented appropriate technical and organizational measures, including encryption and secure servers, to safeguard the data we collect and store. However, please note that no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us immediately so we can delete that information.

11. Third-Party Links

Our Site may contain links to third-party websites. We have no control over and are not responsible for the content or privacy practices of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page with a new “Effective Date.” We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:

e-Care HUB t/a Agency Care Staff Ltd
Email: support@e-carehub.co.uk
Postal Address: 82 Mendip Way, Little Stanion, Corby, Northamptonshire, NN18 8GJ

We will do our best to respond to your inquiry in a timely manner.