How can we help?
Raise a Support Ticket
Please raise a ticket with our customer service team. We aim to answer in under 24 hours. You might find answers in our video tutorials on this page.
Video tutorials
Follow these step-by-step videos to help you setup your account, manage your policies and add allocate policies to your staff.
How to setup an account and access the policies and procedures
How to add a new staff member to e-Care Hub
How to allocate policies to a staff member on e-Care Hub
Report an Issue with a Policy or Document
If you’ve noticed an error, have suggestions for improvement, or would like to provide constructive feedback regarding any policy or document, please complete the form below. Your input helps us ensure continuous improvement.
Chat Support
Access the chat in the bottom-right corner for instant support.