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{{org_field_name}}

Registration Number: {{org_field_registration_no}}

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Staff Facilities and Amenities Policy

1. Purpose

The purpose of this policy is to outline how {{org_field_name}} provides and maintains appropriate facilities and amenities for staff, supporting their health, safety, dignity, and well-being. This policy ensures compliance with CQC Regulation 15 – Premises and Equipment, Regulation 18 – Staffing, and workplace health and safety regulations. High-quality staff amenities contribute to positive morale, retention, and the delivery of person-centred care​​.

2. Scope

This policy applies to all staff employed or contracted by {{org_field_name}}, including office-based personnel, community care staff, agency workers, volunteers, and visiting professionals. It sets out expectations for staff facilities and amenities at any fixed sites we operate (e.g. offices, training venues), and outlines our commitment to supporting mobile care workers in the community.

3. Related Policies

• CH16 – Health and Safety at Work Policy
• CH27 – Staff Supervision, Training, and Development Policy
• CH28 – Staff Conduct and Code of Ethics Policy
• CH33 – Staff Leave and Absence Policy
• CH34 – Confidentiality and Data Protection (GDPR) – Service User Policy

4. Policy Statement and Responsibilities

Commitment to Staff Welfare
{{org_field_name}} is committed to treating all staff with dignity and respect by providing access to clean, safe, and suitable facilities. We recognise that adequate amenities support well-being, performance, and compliance with occupational health and safety laws. Facilities provided are designed to meet the practical needs of care staff and to align with the Health and Safety Executive (HSE) standards.

Office-Based and Fixed-Site Staff Amenities
At any {{org_field_name}} managed site or office, we provide:

• Clean, accessible toilets and handwashing facilities with hot and cold water, soap, and drying provisions
• A rest area or break room with seating, access to drinking water, and space to prepare light refreshments
• Secure areas for storing personal belongings
• Access to lockers where available
• Adequate lighting, ventilation, and heating
• Fire safety and emergency equipment in line with our CH20 – Fire Safety Policy
  These amenities are maintained and monitored regularly for cleanliness, safety, and usability.

Community-Based Staff Support
Recognising the unique nature of home care work, we support mobile staff by:

• Providing regular access to our main office for breaks and use of facilities
• Scheduling sufficient time between visits for rest, hydration, and travel
• Signposting staff to public restrooms and community facilities as needed
• Encouraging service users to permit reasonable access to handwashing facilities during visits
• Reimbursing staff for essential consumables and travel-related items as per contractual terms
  We aim to ensure our community staff feel supported and valued despite the mobile nature of their role.

Technology and Administrative Facilities
All staff have access to the tools and resources needed for their role, including:

• Secure access to care documentation systems (digital or paper-based)
• Phones or mobile devices (where provided) to support safe lone working and communication
• Desks, seating, and meeting spaces (for office-based roles) that meet ergonomic and accessibility needs
• Printing, scanning, and confidential storage options where relevant
  These tools help staff carry out their duties safely and efficiently and support governance under Regulation 17 – Good Governance​.

Maintenance and Cleanliness
All staff facilities are:

• Cleaned regularly by designated staff or cleaning contractors
• Inspected as part of our Health and Safety audits
• Maintained in good working order with prompt repairs for any issues
• Stocked with hygiene supplies (e.g. soap, paper towels, cleaning sprays)
  Staff must report faults, hazards, or shortages immediately to the Registered Manager or designated Health and Safety Officer.

Equality and Accessibility
We ensure that staff amenities meet the needs of all individuals, including:

• Accessible toilets and rest areas for disabled staff
• Consideration for cultural and religious needs (e.g. prayer time, food storage, private space)
• Facilities to support breastfeeding or express milk where requested
  This aligns with our CH30 – Equality, Diversity, and Inclusion Policy and supports inclusive practice for all employees.

Safety, Conduct, and Responsibility
Staff are responsible for:

• Using facilities respectfully and hygienically
• Keeping shared areas tidy and reporting damage or misuse
• Respecting the privacy and needs of others
  Misuse of amenities, inappropriate behaviour, or wilful damage may result in disciplinary action under CH28 – Staff Conduct and Code of Ethics Policy.

Monitoring and Continuous Improvement
The Registered Manager will:

• Conduct regular audits of staff amenities and cleanliness
• Monitor feedback from staff regarding facilities
• Include facility standards in health and safety checks and governance reviews
• Make improvements in response to identified needs, legal updates, or staff suggestions
  Staff feedback is encouraged to maintain high standards and ensure continual improvement.

5. Policy Review

This policy will be reviewed annually or earlier in response to changes in legislation, operational needs, or staff feedback. Updates will be communicated through staff meetings, digital platforms, and incorporated into induction and training programmes.

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Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
Copyright © {{current_year}} – {{org_field_name}}. All rights reserved.