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{{org_field_name}}
Registration Number: {{org_field_registration_no}}
Supporting Personal and Sexual Relationships Policy
1. Purpose
The purpose of this policy is to ensure that individuals receiving care and support at {{org_field_name}} are supported to develop and maintain personal, intimate and sexual relationships in a way that respects their dignity, privacy, autonomy, equality, identity, personal choices and human rights, while ensuring that appropriate safeguarding arrangements are in place.
{{org_field_name}} recognises that relationships, companionship, intimacy and sexuality may be important aspects of an individual’s well-being and personal identity. Individuals will not be subjected to unnecessary restrictions because they live in a care home or because of their age, disability, health condition, sexual orientation, sex, gender reassignment, marital or civil partnership status, religion or belief, or other protected characteristic.
This policy will be applied in accordance with relevant legislation and statutory requirements, including:
- the Regulation and Inspection of Social Care (Wales) Act 2016;
- the Regulated Services (Service Providers and Responsible Individuals) (Wales) Regulations 2017, as amended;
- the Social Services and Well-being (Wales) Act 2014;
- the Mental Capacity Act 2005 and its Code of Practice;
- the Human Rights Act 1998;
- the Equality Act 2010;
- the Sexual Offences Act 2003, as amended;
- relevant statutory safeguarding guidance and the Wales Safeguarding Procedures.
This policy aims to:
- uphold individuals’ rights to privacy, dignity, autonomy, equality and family and personal relationships;
- ensure that individuals are supported to make their own decisions wherever they have capacity to do so;
- ensure that capacity is considered in accordance with the Mental Capacity Act 2005 and is assessed in relation to the specific decision at the time the decision needs to be made;
- ensure that nobody purports to give consent to sexual relations on behalf of a person who lacks capacity to give that consent themselves;
- ensure that sexual activity takes place only where valid consent is present and where the activity is lawful;
- ensure that concerns about coercion, exploitation, abuse, grooming or other improper treatment are recognised and acted upon promptly;
- provide staff with clear guidance about their responsibilities and professional boundaries;
- ensure that safeguarding concerns are reported and managed in accordance with Welsh legislation, the Wales Safeguarding Procedures and {{org_field_name}}’s Safeguarding Adults from Abuse and Improper Treatment Policy; and
- support compliance with Care Inspectorate Wales requirements and statutory guidance applicable to care home services in Wales.
2. Scope
This policy applies to:
- All residents, regardless of their age, gender, sexual orientation, or disability
- All care staff, ensuring they provide professional, non-judgmental support
- Management and safeguarding leads, ensuring policies are implemented effectively
- Families and external professionals, ensuring appropriate involvement where necessary
3. Related Policies
This policy must be read alongside the following {{org_field_name}} policies and procedures:
- Dignity and Respect Policy (CHW08);
- Safeguarding Adults from Abuse and Improper Treatment Policy (CHW13);
- Mental Capacity and Deprivation of Liberty Safeguards Policy (CHW39);
- Equality, Diversity and Inclusion Policy (CHW30);
- Confidentiality and Data Protection (GDPR) Policy (CHW34);
- Complaints Policy;
- Whistleblowing Policy;
- Staff Conduct and Professional Boundaries procedures; and
- any relevant risk assessment, personal planning and safeguarding procedures operated by the service.
Where a safeguarding concern arises in connection with a personal, intimate or sexual relationship, staff must follow the Safeguarding Adults from Abuse and Improper Treatment Policy and the Wales Safeguarding Procedures without delay.
4. Principles of Supporting Relationships in the Care Home
At {{org_field_name}}, we recognise and respect the rights of residents to engage in meaningful relationships. This includes:
- The right to privacy and to form intimate relationships
- The right to express sexual orientation and gender identity
- The right to marry, form civil partnerships, or cohabit
- The right to access sexual health information and contraception
- The right to be free from exploitation, coercion, or abuse
5. Assessing Capacity and Consent in Relationships
5.1 Capacity and the Mental Capacity Act 2005
Staff must begin with the presumption that an individual has capacity to make their own decisions unless it is established otherwise in accordance with the Mental Capacity Act 2005.
Capacity is decision-specific and time-specific. An individual must not be regarded as lacking capacity merely because of their age, diagnosis, disability, appearance, behaviour, communication needs or because they make a decision that other people consider unwise.
Before concluding that an individual is unable to make a particular decision, all practicable steps must be taken to support the individual to make the decision themselves. This may include providing information in an accessible format, using appropriate communication aids, involving appropriate communication support, choosing an appropriate time and environment, or allowing additional time.
Where there is a reasonable and evidenced concern about an individual’s capacity to make a particular decision concerning a relationship or sexual activity, capacity must be considered specifically in relation to that decision and at the time it needs to be made.
In accordance with the Mental Capacity Act 2005, an individual is unable to make a particular decision if, because of an impairment of or disturbance in the functioning of the mind or brain, they are unable to:
- understand the information relevant to the decision;
- retain that information for long enough to make the decision;
- use or weigh that information as part of the decision-making process; or
- communicate their decision by any means.
Any assessment of capacity must be proportionate to the circumstances and properly recorded, including the specific decision being considered, the reason why capacity has been questioned, the support provided to assist the individual to decide, the relevant information considered and the conclusion reached.
Where the matter is complex, disputed or carries significant safeguarding or legal implications, the registered manager must seek appropriate professional advice and, where necessary, legal advice or determination by the Court of Protection.
A person’s capacity to make decisions about having or continuing a personal relationship is not automatically the same as their capacity to consent to sexual relations. Capacity must be considered in relation to the specific decision in question.
Where an individual lacks capacity to consent to sexual relations, no member of staff, family member, representative, attorney, deputy or other person may consent to sexual relations on that individual’s behalf. A best interests decision must not be used to authorise sexual relations.
Staff must therefore never facilitate sexual activity on the basis that somebody else considers that activity to be in the individual’s best interests where the individual lacks capacity to consent to the sexual activity themselves.
Where there is concern that an individual may lack capacity to consent to sexual relations and sexual activity is occurring, proposed or suspected, staff must:
- take proportionate action to protect the individual from potential harm;
- inform the registered manager or safeguarding lead immediately;
- follow the organisation’s safeguarding procedures and the Wales Safeguarding Procedures;
- obtain appropriate professional advice or assessment;
- make any required safeguarding report or referral; and
- maintain a clear and contemporaneous record of the concern, decisions, actions, referrals and outcomes.
Best interests decision-making may still apply to other decisions for which the Mental Capacity Act permits another person to act or decide on behalf of an individual who lacks capacity. Such decisions must be made in accordance with the Mental Capacity Act 2005, but this does not extend to giving consent to sexual relations on the person’s behalf.
5.2 Consent in Personal and Sexual Relationships
Consent is essential to lawful sexual activity.
Consent must be freely given and must not result from coercion, intimidation, threats, grooming, exploitation, deception or undue pressure. Consent to one form of sexual activity does not automatically constitute consent to another form of sexual activity, and previous consent does not amount to continuing consent.
An individual may change their mind or withdraw consent at any time. Staff must recognise verbal and non-verbal indications that a person does not wish sexual contact to begin or continue.
Staff must not assume that an individual consents because:
- they have previously consented;
- they are married to, in a civil partnership with, or in a relationship with the other person;
- they do not verbally object;
- they have previously engaged in sexual activity with the other person; or
- a relative, representative or other person considers the relationship appropriate.
Where staff have reasonable grounds to suspect that sexual activity has occurred without valid consent, or that an individual is being coerced, groomed, exploited or abused, this must be treated as a potential safeguarding concern. Staff must take immediate steps to protect the individual from further harm, preserve relevant evidence where appropriate, inform the registered manager or safeguarding lead and follow the organisation’s safeguarding and escalation procedures.
Where there is reason to suspect that a criminal offence may have occurred, the police must be contacted in accordance with safeguarding procedures and consideration must be given to preserving evidence and avoiding actions that could compromise a criminal investigation.
5.3 Children and Young People
Where {{org_field_name}} provides care and support to any person under the age of 18, staff must recognise that additional statutory safeguarding and sexual offences provisions apply.
The Mental Capacity Act 2005 must not be used as a substitute for the legal protections applying to children and young people under the Sexual Offences Act 2003 and safeguarding legislation.
Staff must be aware that sexual activity involving a person under the age of 16 may constitute a criminal offence under the Sexual Offences Act 2003. A child under the age of 13 cannot legally consent to sexual activity.
Where there is any concern about sexual activity involving a child or young person, including potential exploitation, grooming, coercion, abuse, an inappropriate age or power imbalance, or sexual activity involving a person in a position of trust, staff must immediately follow the child safeguarding procedures and the Wales Safeguarding Procedures and make the required referrals to the appropriate statutory agencies.
The child’s safety and well-being must be the overriding consideration. The registered manager must ensure that any required notification to Care Inspectorate Wales is made in accordance with the Regulations.
6. Privacy, Dignity, and the Right to a Personal Life
Residents have the right to private time and space to engage in relationships. Staff must:
- Respect residents’ privacy when spending time with a partner
- Provide private spaces where appropriate, while ensuring safety
- Offer discreet support for sexual health, contraception, or relationship advice
- Ensure that personal relationships do not compromise the well-being of others
7. Supporting LGBTQ+ Residents
{{org_field_name}} is committed to being inclusive of all sexual orientations and gender identities. Staff must:
- Provide non-judgmental support to LGBTQ+ residents
- Ensure same-sex relationships are treated with equal respect and privacy
- Support residents in expressing their gender identity, including access to gender-affirming care
- Challenge any discrimination or homophobia within the care home
8. Addressing Family and Cultural Expectations
Families may have concerns about relationships, particularly in cases involving cognitive impairment, religious beliefs, or cultural expectations. Staff must:
- Mediate respectfully between residents and families, ensuring that the resident’s wishes are prioritised
- Offer education and reassurance to families about relationships in care settings
- Ensure that cultural values are respected but not imposed in ways that restrict personal rights
9. Sexual Health, Education, and Access to Services
Residents have the right to access information and support regarding sexual health. Staff must:
- Provide information on safe sex, contraception, and STI prevention
- Support residents in accessing GP and sexual health services
- Respect individual choices regarding sexual activity while ensuring safety
10. Recognising and Preventing Exploitation or Abuse
10.1. Identifying Risk Factors
Staff must be vigilant for:
- Unequal power dynamics in relationships
- Signs of coercion, financial abuse, or emotional manipulation
- Residents engaging in unsafe online relationships
- Visitors or external individuals seeking to exploit vulnerable residents
10.2 Responding to and Reporting Concerns
Any allegation, disclosure, observation or reasonable suspicion of sexual abuse, coercion, grooming, exploitation, neglect, improper treatment or other abuse must be taken seriously and acted upon without delay.
Staff must:
- take immediate and proportionate action to protect the individual and any other person who may be at risk from further abuse or harm;
- obtain emergency medical assistance where this is required;
- report the concern immediately to the registered manager, safeguarding lead or other designated person in accordance with {{org_field_name}}’s safeguarding procedure;
- follow the Wales Safeguarding Procedures and make or support the making of the required report to the relevant local authority safeguarding team where the criteria for reporting an adult or child at risk are met;
- contact the police where a crime is suspected, immediate police protection is required or this is otherwise required through the safeguarding process;
- preserve potential evidence where a criminal or safeguarding investigation may be required and avoid unnecessary questioning or actions that could compromise an investigation;
- make a clear, factual and contemporaneous record of:
- what was seen, heard, disclosed or otherwise identified;
- the date, time and circumstances;
- any immediate action taken to protect the individual;
- the people and agencies informed;
- referrals made;
- advice received; and
- subsequent actions and outcomes;
- respect the individual’s wishes and involve them as far as possible, while recognising that a safeguarding report may need to be made without their consent where the law, safeguarding duties or the protection of the individual or others requires this;
- provide information about and facilitate access to independent advocacy where appropriate; and
- ensure that any notification required to Care Inspectorate Wales is made in accordance with the Regulated Services (Service Providers and Responsible Individuals) (Wales) Regulations 2017, as amended.
Where an allegation of abuse relates to or involves the service provider, a member of staff or a volunteer, the registered provider must ensure that the appropriate CIW notification is made in accordance with the statutory notification requirements.
All safeguarding actions must be undertaken in accordance with {{org_field_name}}’s Safeguarding Adults from Abuse and Improper Treatment Policy and, where applicable, child safeguarding procedures.
11. Staff–Resident Professional and Sexual Boundaries
All staff, volunteers and persons working at or on behalf of {{org_field_name}} must maintain appropriate professional boundaries with individuals receiving care and support.
Staff must never exploit their professional position, the individual’s dependency upon the service, confidential information obtained through their work, or any actual or perceived imbalance of power for personal, financial, romantic or sexual purposes.
Staff must not initiate, pursue or engage in a sexual relationship or sexualised conduct with an individual where this would be unlawful, abusive, exploitative, constitute an abuse of trust or professional position, or breach applicable professional standards.
Staff must be aware that the Sexual Offences Act 2003 contains specific offences concerning sexual activity involving care workers and certain people with a mental disorder. Consent does not necessarily make conduct lawful where a specific statutory prohibition applies.
Staff must not:
- sexually touch an individual for their own gratification;
- request or encourage sexual contact or sexualised communication for their own gratification;
- expose an individual to sexual activity or sexual material for the staff member’s gratification;
- use their position to initiate or pursue a romantic or sexual relationship;
- make inappropriate sexual comments or propositions;
- exchange sexually explicit photographs, recordings, messages or other sexual material with an individual;
- use information obtained through their caring role to pursue a personal or sexual relationship; or
- accept or encourage conduct which creates an exploitative or inappropriate sexual relationship.
Necessary intimate care delivered in accordance with the individual’s assessed needs, personal plan, consent and professional standards is not sexual conduct and must always be provided respectfully and in a way that protects privacy and dignity.
Staff must report immediately any concern that another member of staff, volunteer or person working at the service has crossed or may be crossing professional or sexual boundaries.
The registered manager must consider whether the matter requires:
- immediate protective action;
- safeguarding referral;
- police referral;
- disciplinary action;
- referral to the Disclosure and Barring Service;
- referral to Social Care Wales or another professional regulator; and
- notification to Care Inspectorate Wales.
Any action taken must be recorded and managed in accordance with safeguarding, disciplinary and whistleblowing procedures.
12. Supporting Residents in End-of-Life Relationships
For residents in palliative or end-of-life care, relationships remain a vital part of emotional well-being. Staff must:
- Support residents in maintaining close connections with partners
- Provide private time for intimacy and companionship
- Ensure that partners are involved in end-of-life care planning if the resident wishes
13. Staff Training, Competence and Awareness
{{org_field_name}} will ensure that staff receive training, information, supervision and support appropriate to their role so that they are able to implement this policy safely and lawfully.
Relevant training and staff development will include, according to role:
- dignity, privacy, equality, diversity and human rights;
- supporting personal, intimate and sexual relationships;
- professional boundaries;
- the Mental Capacity Act 2005, including the presumption of capacity, decision-specific capacity assessment and the limits of best interests decision-making;
- the requirement that nobody can consent to sexual relations on behalf of another person who lacks capacity to give that consent themselves;
- recognising consent, withdrawal of consent, coercion, grooming and exploitation;
- safeguarding adults and, where applicable, safeguarding children;
- the Wales Safeguarding Procedures;
- recognising and responding to sexual abuse;
- relevant requirements of the Sexual Offences Act 2003;
- LGBTQ+ equality and non-discriminatory practice; and
- the service’s internal reporting, safeguarding, whistleblowing and escalation procedures.
Safeguarding training must be provided at induction and thereafter at appropriate intervals in accordance with relevant safeguarding arrangements and the applicable Social Care Wales safeguarding training, learning and development standards.
The service provider will ensure that staff remain up to date with relevant changes in legislation, statutory guidance, safeguarding procedures and organisational policy.
Training must not be treated solely as attendance at a course. Managers must satisfy themselves through induction, supervision, appraisal, observation and other appropriate competency arrangements that staff understand their responsibilities and are able to apply this policy in practice.
Appropriate records of training, supervision and identified development needs must be maintained.
14. Compliance, Recording and Monitoring
The registered manager and responsible individual will ensure that this policy is implemented in practice and that the service complies with relevant legislative, regulatory and safeguarding requirements.
Where an individual’s personal relationships, intimacy or sexuality give rise to identified care and support needs, wishes, communication requirements, reasonable adjustments, positive risk-taking arrangements or safeguarding measures that staff need to know in order to provide appropriate care and support, these must be recorded proportionately in the individual’s personal plan and reviewed as required.
Records must respect the individual’s privacy and confidentiality. Staff must record only information that is relevant and necessary for the provision of care and support, safeguarding, risk management or another lawful purpose.
The service will monitor implementation of this policy through appropriate governance and quality assurance arrangements, including where relevant:
- review of relevant personal plans and risk assessments;
- review of safeguarding concerns, referrals, actions and outcomes;
- review of complaints or concerns concerning privacy, dignity, discrimination, relationships or professional boundaries;
- monitoring of staff training and competency;
- supervision and appraisal;
- feedback from individuals and their representatives where appropriate;
- investigation of incidents or allegations; and
- consideration of whether identified concerns demonstrate a need for changes to care, practice, staffing, training, risk management or organisational policy.
Any identified shortfalls must result in appropriate action and be followed through to completion.
The responsible individual must maintain effective oversight of the service and ensure that relevant information from monitoring, incidents, safeguarding matters, complaints and feedback informs the service’s quality-of-care review and continuous improvement arrangements where applicable.
Any event requiring notification to Care Inspectorate Wales must be notified in the manner and within the timescale required by the Regulations and CIW.
15. Policy Review
This policy will be kept under review and will be formally reviewed at least annually, or sooner where necessary.
An earlier review will take place where:
- relevant legislation or regulations change;
- Care Inspectorate Wales requirements or statutory guidance change;
- the Wales Safeguarding Procedures or other applicable national safeguarding guidance changes;
- relevant Mental Capacity Act or sexual offences legislation, guidance or case law requires a change in practice;
- Social Care Wales requirements or relevant professional guidance change;
- a safeguarding incident, complaint, investigation, audit or regulatory finding identifies that the policy requires amendment;
- changes to the service or its Statement of Purpose affect the content of the policy; or
- monitoring demonstrates that the policy is not being understood or implemented effectively.
The service provider will ensure that amendments are communicated to relevant staff and that additional information, instruction, supervision or training is provided where required.
The current version of the policy must remain accessible to staff and must be implemented in practice.
Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
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