{{org_field_logo}}

{{org_field_name}}

Registration Number: {{org_field_registration_no}}

---

Transportation and Accompanying Service Users Policy

1. Purpose

The purpose of this policy is to ensure that {{org_field_name}} provides a safe, efficient, and person-centred approach to transporting and accompanying service users in compliance with Care Inspectorate Wales (CIW) regulations and relevant UK legislation. The policy ensures that transportation arrangements uphold the dignity, independence, and well-being of service users while maintaining the highest standards of safety and accountability.

2. Scope

This policy applies to all staff members involved in the transportation of service users, including care workers, drivers, escorts, and management. It covers:

• Transport for medical appointments
• Social outings and recreational trips
• Emergency transportation
• Accompanying service users on foot or via public transport
• Third-party transport arrangements

3. Principles of Safe and Dignified Transportation

Transportation of service users must adhere to the following core principles:

• Person-centred approach: Ensuring individual preferences, needs, and risk assessments are considered.
• Safety and compliance: Adhering to Road Traffic Act 1988, MOT regulations, and relevant CIW guidance.
• Respect and dignity: Ensuring service users feel comfortable, secure, and respected during transit.
• Clear communication: Informing service users and their families about transport arrangements.
• Equality and accessibility: Providing transport options that are accessible to all, including those with mobility impairments.

4. Planning and Risk Assessment

Before any transport is arranged, a risk assessment must be conducted to evaluate:

• The service user’s physical and cognitive abilities.
• Any mobility aids or medical equipment required.
• Potential risks during transport and how to mitigate them.
• Whether an escort or additional staff support is required.
• The most suitable mode of transport (care home vehicle, taxi, public transport, ambulance, etc.).

5. Staff Responsibilities in Transportation

All staff involved in transportation must:

• Be fully trained in manual handling, first aid, and safeguarding.
• Ensure vehicles used are roadworthy, insured, and compliant with regulatory requirements.
• Secure wheelchairs and mobility aids properly in vehicles.
• Ensure that seatbelts and restraints are used appropriately.
• Record and report any incidents, delays, or concerns that arise during transport.
• Maintain confidentiality and dignity of service users at all times.

6. Accompanying Service Users on Foot or Public Transport

When accompanying service users outside the care home, staff must:

• Follow individual care plans regarding mobility and supervision needs.
• Ensure service users are appropriately dressed for weather conditions.
• Maintain awareness of potential hazards (e.g., uneven pavements, traffic crossings).
• Offer assistance and reassurance while promoting independence where possible.
• Use public transport safely, ensuring priority seating and accessibility considerations.

7. Use of Care Home Vehicles

Where {{org_field_name}} provides its own transport services:

• Vehicles must be regularly serviced, maintained, and MOT-compliant.
• Only authorised, trained drivers with valid licences are permitted to operate care home vehicles.
• A journey log must be kept, detailing departure times, destinations, and return times.
• Emergency procedures (e.g., vehicle breakdowns, medical emergencies) must be clearly outlined to all staff.

8. Third-Party Transport Arrangements

Where external transport services (taxis, ambulances, or community transport) are used:

• Only reputable and licensed providers must be used.
• The provider must have appropriate insurance and safeguarding policies.
• Service users must never be left alone with a third-party driver unless agreed in their care plan.
• Staff must document and confirm transport arrangements with the service user and their family.

9. Emergency Transport Procedures

In case of a medical emergency requiring urgent transport:

• Staff must dial 999 immediately and follow emergency response procedures.
• A designated staff member must accompany the service user unless paramedics advise otherwise.
• The service user’s next of kin must be informed as soon as possible.
• All details must be recorded accurately in the service user’s care plan and incident log.

10. Compliance and Monitoring

The Registered Manager is responsible for ensuring that:

• All transport risk assessments are completed and reviewed regularly.
• Staff involved in transportation receive ongoing training and refresher courses.
• Vehicles used comply with safety and legal standards.
• Regular audits and feedback are conducted to assess service user satisfaction and safety.

11. Related Policies

This policy should be read in conjunction with:

• CHW07 – Person-Centred Care Policy
• CHW11 – Safe Care and Treatment Policy
• CHW18 – Risk Management and Assessment Policy
• CHW42 – Communication and Engagement with Service Users and Families Policy

12. Policy Review

This policy will be reviewed annually or sooner if required due to changes in CIW regulations, legislation, or operational requirements.

---

Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
Copyright © {{current_year}} – {{org_field_name}}. All rights reserved.