D285. Procedures for New Service Users in Domiciliary Care: Quick Facts

New service users should be given care and support that complies with the fundamental standards. Compliance Issues
In a marketised care system, care providers should pay special attention to how they acquire “new customers”. Advertising and Information
Care providers should have staff who can provide clear, accurate and constructive information about what {{org_field_name}} can and cannot offer. Fielding Enquiries. Handling Referrals
All prospective service users must have their needs assessed before a service can be provided. Assessing Needs. Deciding a Service Plan
There needs to be a written contract made with the service user and/or any commissioning authority involved. Service Agreements and Contracts
It is important to pay attention to the practical details that can help or hinder getting the service delivery off to a good start. Practical Matters
Care workers should recognise that new service users and their informal carers might find their presence in their home stressful. Starting the Service.
Management availability and support is essential at the start of the service to resolve any teething difficulties. Checking Progress
There needs to be careful monitoring and reviewing to address difficulties and to improve {{org_field_name}}. Troubleshooting. Initial Review

Providing new service users with care and support has training implications for that agency’s administrative staff and its care workers.

Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}

Reviewed on: {{last_update_date}}

Next Review Date: {{next_review_date}}

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