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DC06-Compliance with the Care Act 2014 Policy

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Registration Number: {{org_field_registration_no}}

Compliance with the Care Act 2014 Policy

1. Purpose

The purpose of this policy is to ensure that {{org_field_name}} fully complies with the Care Act 2014, which establishes the legal framework for adult social care in England. The Act sets out the responsibilities of local authorities and care providers in delivering person-centred, high-quality, and legally compliant care services. {{org_field_name}} is committed to upholding the principles of well-being, prevention, and safeguarding in all aspects of care delivery.

This policy outlines how we manage compliance with the Care Act 2014 efficiently, ensuring that service users receive care that is tailored to their needs, supports their independence, and protects them from harm.

2. Scope

This policy applies to:

It covers:

3. Legal and Regulatory Framework

This policy aligns with the following legal and regulatory standards:

4. Key Principles of the Care Act 2014

{{org_field_name}} adheres to the core principles of the Care Act 2014, ensuring that all service users receive care that is:

 

5. Ensuring Compliance in Care Planning and Service Delivery

To ensure compliance with the Care Act 2014, {{org_field_name}}:

6. Safeguarding and Protection Measures

Our safeguarding procedures ensure that service users are protected from harm, neglect, and exploitation:

Deprivation of liberty and care homes and hospitals under the Mental Capacity Act framework. Where we identify restrictions that may amount to a deprivation of liberty in a person’s own home or supported living, we will:

(a) record and escalate concerns immediately to the Registered Manager/DSL,

(b) work with the placing authority / commissioning team and relevant professionals to review the care plan and ensure restrictions are necessary, proportionate and the least restrictive option, and

(c) where appropriate, support referral to the local authority and/or seek legal advice regarding Court of Protection authorisation pathways.

We will keep practice under review in line with national reforms to replace DoLS with the Liberty Protection Safeguards (LPS) when brought into force, and we will update training and procedures accordingly.

7. Staff Training and Professional Development

To ensure all employees understand and apply the principles of the Care Act 2014, we provide:

8. Data Protection, Confidentiality, and Record-Keeping

{{org_field_name}} ensures the secure handling of personal information by:

9. Monitoring, Evaluation, and Continuous Improvement

To maintain compliance with the Care Act 2014, we:

10. Policy Review and Updates

This policy is reviewed annually or sooner if:

11. Duty of Candour (Regulation 20 – Fundamental Standards)

{{org_field_name}} will act in an open and transparent way with service users and/or relevant persons (for example: a family member or representative acting lawfully on the person’s behalf).

When a notifiable safety incident occurs, the Registered Manager (or a delegated senior member of staff) will ensure that:

  1. The service user and/or relevant person is informed as soon as reasonably practicable.
  2. A genuine apology is offered (this is not an admission of legal liability).
  3. A factual explanation is provided of what is known at that time and what further enquiries/investigation will take place.
  4. Appropriate support is offered (including communication support and signposting to advocacy where appropriate).
  5. A written follow-up is provided, and all actions are fully documented in the care record and incident log.
  6. Learning is captured through investigation, audit and governance review, and improvements are implemented to reduce the risk of recurrence.

12. Fundamental Standards (Health and Social Care Act 2008 – Regulated Activities Regulations 2014)

To ensure day-to-day compliance, {{org_field_name}} maintains policies, procedures, and evidence aligned to the Fundamental Standards, including (but not limited to):

Evidence to support compliance is maintained through care records, risk assessments, audits, supervision and appraisal records, training records, incident logs, complaints logs, and service user feedback.

13. Complaints, concerns and whistleblowing

Service users and families can raise concerns or complaints verbally or in writing without fear of prejudice or discrimination. We acknowledge complaints promptly, investigate proportionately, and provide a written response explaining findings, actions taken, and learning. We will support people to escalate concerns where appropriate, including to the Local Authority/commissioner (where relevant) and to the Local Government and Social Care Ombudsman. Staff are supported to use the whistleblowing process to raise concerns about unsafe or poor practice, and all reports will be taken seriously and investigated.

Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
Copyright © {{current_year}} – {{org_field_name}}. All rights reserved.

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