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Registration Number: {{org_field_registration_no}}


Person-Centred Care Policy

1. Purpose
The purpose of this policy is to ensure that all individuals receiving domiciliary care services are provided with care and support that is tailored to their specific needs, preferences, and aspirations. {{org_field_name}} is committed to delivering high-quality, person-centred care that aligns with the requirements of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, particularly Regulation 9 – Person-Centred Care, and the Care Act 2014. We achieve this by fostering a culture of respect, dignity, and collaboration, ensuring that each service user is actively involved in their care planning and decision-making process.

2. Scope
This policy applies to all staff, including care workers, managers, and other personnel involved in the assessment, planning, delivery, and review of care for service users within our domiciliary care service. {{org_field_name}} ensures that all team members are fully trained and equipped to deliver care that respects individual needs and promotes independence and well-being.

3. Principles of Person-Centred Care
{{org_field_name}} places the service user at the heart of our care delivery. We believe that each person is unique and deserves care that reflects their personal history, values, and lifestyle choices. To achieve this, we work closely with service users, their families, and healthcare professionals to develop care plans that are truly reflective of their individual needs. We ensure that every care plan promotes choice, control, dignity, independence, and collaboration. Our care workers are trained to engage in meaningful conversations, actively listen to service users, and empower them to make informed decisions about their care.

4. Person-Centred Care Planning Process
4.1 Assessment of Needs
{{org_field_name}} conducts a comprehensive assessment for each service user upon commencement of care. This involves gathering information about the individual’s medical history, personal preferences, lifestyle, social connections, and specific care needs. We ensure that this process is carried out in a supportive and inclusive manner, allowing the service user and their representatives to fully participate. Our assessors use a strengths-based approach to identify areas where the individual can maintain independence while ensuring that support is provided where necessary.
4.2 Development of Care Plans
Each care plan is developed in collaboration with the service user, their family, and other key professionals involved in their care. The plan is detailed and includes personalised goals, daily routines, specific support needs, and emergency procedures. Our care plans are reviewed regularly to ensure that they remain responsive to the service user’s changing needs and aspirations. We use plain language and visual aids where necessary to ensure that service users understand their care plans and feel confident in their decision-making.
4.3 Implementation of Care Plans
Our care staff are trained to follow care plans precisely while remaining flexible to accommodate any immediate needs or changes in the service user’s condition. We encourage service users to take an active role in their daily care by promoting self-care and independence where possible. Care workers are trained to observe and record any concerns or changes in health and well-being, ensuring that appropriate action is taken swiftly.
4.4 Monitoring and Review
We recognise that care needs evolve over time, and therefore, regular reviews are an essential part of our person-centred approach. Our team conducts care plan reviews at least annually, or sooner if the service user’s needs change significantly. During these reviews, service users, their families, and key professionals are invited to provide feedback and suggest any modifications. We document all changes and ensure that our care staff are informed and trained accordingly.

5. Consent and Decision-Making
We respect the rights of service users to make informed decisions about their care. Prior to providing any care or treatment, we obtain explicit consent from the service user. If a service user lacks capacity, we follow the guidelines of the Mental Capacity Act 2005 to ensure that decisions are made in their best interests. We engage with family members, advocates, and legal representatives to support individuals in making choices that align with their wishes and values.

6. Safeguarding and Risk Management
The safety of our service users is our top priority. Each care plan includes a detailed risk assessment to identify potential hazards and outline mitigation strategies. Our care staff are trained to identify and report safeguarding concerns promptly, ensuring that appropriate interventions are taken to protect vulnerable individuals. We also promote a culture of open communication where service users feel safe to voice concerns and discuss their care without fear of judgment or repercussions.

7. Staff Training and Competence
We ensure that all staff receive comprehensive training on person-centred care principles, effective communication, and best practices in care planning. Regular training sessions and workshops are conducted to update staff on regulatory changes and reinforce our commitment to high-quality care. {{org_field_name}} also provides opportunities for continuous professional development to enhance staff competence and confidence in delivering personalised care.

8. Record Keeping and Confidentiality
Maintaining accurate and confidential records is essential to delivering effective care. Our care plans, assessments, and daily care logs are securely stored and regularly updated to reflect changes in the service user’s needs. We adhere to data protection regulations and ensure that personal information is shared only with authorised personnel on a need-to-know basis. Our service users have the right to access their records and request changes if necessary.

9. Complaints and Feedback
We value feedback from service users, their families, and staff as a crucial component of service improvement. A clear and accessible complaints procedure is in place to address any concerns or grievances. All complaints are taken seriously, investigated thoroughly, and resolved in a timely and transparent manner. We also actively seek feedback through surveys, meetings, and regular communication to ensure continuous improvement in our care planning and service delivery.

10. Governance and Compliance
{{org_field_name}} has robust governance structures in place to monitor compliance with this policy. Regular audits, quality checks, and performance evaluations are conducted to ensure adherence to person-centred care principles. Any identified areas for improvement are addressed promptly through corrective actions and additional staff training. We remain committed to meeting and exceeding regulatory standards to provide safe, effective, and compassionate care to all our service users.

This policy will be reviewed annually or sooner if required by regulatory changes or service needs.


Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on:
{{last_update_date}}
Next Review Date:
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Copyright © {{current_year}} – {{org_field_name}}. All rights reserved.

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