{{org_field_logo}}

{{org_field_name}}

Registration Number: {{org_field_registration_no}}

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Volunteer and Intern Recruitment, Training, and Support Policy

1. Purpose

The purpose of this policy is to provide a structured framework for the recruitment, training, and support of volunteers and interns within {{org_field_name}}. Volunteers and interns play a valuable role in enhancing service delivery, supporting staff, and improving the quality of care provided to service users. This policy ensures that all volunteers and interns are recruited, trained, and supported in a manner that aligns with our Care Quality Commission (CQC) standards, safeguarding principles, and organisational values.

By implementing clear guidelines and robust support mechanisms, we ensure that volunteers and interns contribute effectively while gaining meaningful experience in a safe and professional environment.

2. Scope

This policy applies to:

• All volunteers and interns engaged in {{org_field_name}}, regardless of role or duration.
• Supervisors and managers responsible for overseeing volunteer and intern activities.
• Service users and their families, ensuring they benefit from well-trained and supported volunteers.
• External institutions and placement providers, including colleges, universities, and community groups.

It covers:

• Recruitment and selection process.
• Training and induction procedures.
• Roles and responsibilities.
• Supervision and ongoing support.
• Safeguarding and compliance requirements.
• Recognition and professional development.

3. Legal and Regulatory Framework

This policy aligns with:

• Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 – Ensuring safe and effective service delivery.
• Care Quality Commission (CQC) Fundamental Standards – Upholding high-quality care services.
• Equality Act 2010 – Promoting inclusivity and preventing discrimination.
• General Data Protection Regulation (GDPR) 2018 – Ensuring confidentiality and secure handling of personal data.
• Safeguarding Vulnerable Groups Act 2006 – Protecting service users from harm.

4. Recruitment and Selection Process

To ensure the selection of competent and committed volunteers and interns, we follow a rigorous recruitment process:

• Application Process:
  • Interested candidates submit a detailed application form and CV.
  • Applications are reviewed based on skills, experience, and motivation for the role.
• Interview and Assessment:
  • A formal interview is conducted by HR or a designated supervisor.
  • Assessment includes role suitability, communication skills, and commitment level.
• Background Checks:
  • All successful candidates undergo Enhanced Disclosure and Barring Service (DBS) checks.
  • Reference checks are conducted for interns and long-term volunteers.
• Role Assignment:
  • Volunteers and interns are placed in roles based on skills, interests, and organisational needs.
  • Clear role descriptions are provided outlining duties, expectations, and limitations.

5. Training and Induction Procedures

All volunteers and interns receive structured induction and training before commencing their roles:

• Mandatory Induction Training:
  • Introduction to organisational policies, values, and mission.
  • Overview of CQC compliance and care standards.
  • Safeguarding, confidentiality, and data protection training.
  • Health and safety awareness, including infection control and manual handling.
• Role-Specific Training:
  • Volunteers supporting service users receive training on dignity in care and communication skills.
  • Interns in administrative roles receive training on relevant systems and processes.
• Shadowing and Mentorship:
  • New volunteers and interns shadow experienced staff for hands-on learning.
  • A designated mentor or supervisor is assigned for support.

6. Roles and Responsibilities

• Volunteers and Interns:
  • Adhere to organisational policies and professional standards.
  • Maintain confidentiality and safeguard service users.
  • Engage in ongoing learning and supervision.
  • Report any concerns, incidents, or service user issues.
• Supervisors and Managers:
  • Provide ongoing guidance and monitoring.
  • Ensure volunteers and interns feel supported and valued.
  • Conduct regular performance evaluations.

7. Supervision and Ongoing Support

• Regular Check-Ins:
  • Supervisors hold weekly or monthly meetings to assess progress.
• Feedback and Development:
  • Volunteers and interns receive constructive feedback on their performance.
• Well-Being Support:
  • Access to mental health and well-being resources.
  • Encouragement of work-life balance.

8. Safeguarding and Compliance Requirements

To ensure service user safety and organisational integrity:

• DBS and Safeguarding Checks:
  • Mandatory for all roles involving direct contact with vulnerable individuals.
• Confidentiality Agreements:
  • Volunteers and interns sign GDPR-compliant confidentiality agreements.
• Incident Reporting:
  • Any concerns or safeguarding incidents must be reported immediately.

9. Recognition and Professional Development

• Certificate of Completion:
  • Issued to volunteers and interns who complete their placement.
• Reference Letters:
  • Available upon request for future employment or education.
• Opportunities for Paid Roles:
  • High-performing individuals may be considered for permanent roles.

10. Monitoring, Review, and Policy Updates

To ensure effectiveness and relevance, we:

• Conduct annual policy reviews in response to legislation changes or operational feedback.
• Gather volunteer and intern feedback for continuous improvement.
• Implement updates as needed to align with best practices.

11. Conclusion

By implementing this Volunteer and Intern Recruitment, Training, and Support Policy, {{org_field_name}} fosters a structured, ethical, and supportive environment for volunteers and interns. Through rigorous recruitment, comprehensive training, ongoing mentorship, and clear compliance measures, we ensure that volunteers and interns contribute meaningfully while developing valuable skills within a safe and professional framework.

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Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}
Reviewed on: {{last_update_date}}
Next Review Date: {{next_review_date}}
Copyright © {{current_year}} – {{org_field_name}}. All rights reserved.