E: support@e-carehub.co.uk



Volunteers (Wales) Policy

Policy Statement

  1. This policy sets out the values, principles and policies underpinning {{org_field_name}}’s approach to working with volunteers in line with the Regulated Services (Service Providers and Responsible Individuals) (Wales) Regulations 2017, particularly the “Fitness of Staff” requirements described under Regulation 35.
  2. The policy applies to anyone who applies and is accepted to work in the service or who works for the service in an unpaid capacity. They include specifying the roles, eg reading to blind service users, library, helping in {{org_field_name}}’s shop, etc.
  3. Any volunteers working for the service are subject to a thorough selection process that includes the Disclosure and Barring Service (DBS) checks if they are working in regulated activity. They also receive training, supervision and support appropriate to their role.
  4. The service accepts that volunteers must not do the work of paid staff. [Not all services accept volunteers and some voluntary contributions are quite specific and do not conflict in any way with paid staff roles.]
  5. {{org_field_name}}’s policy is to work positively and co-operatively with volunteers and to appreciate the help and support that they provide for its service users.
  6. In line with {{org_field_name}}’s recruitment and induction procedures for all of its workers, volunteers are thoroughly screened prior to beginning their voluntary work and given adequate health and safety guidance, and training appropriate to the tasks that they fulfil.


  1. All potential volunteers must complete an application form. They must provide two references to verify their good character and suitability, and if they are working in regulated activity obtain a criminal record check with a barred list check from the Disclosure and Barring Service (DBS).
  2. Applicants must attend for interview with the manager or representative and provide a health check. They are then provided with a short job description that specifies their role and tasks.
  3. The service provides all volunteers with an induction training that is suitably from the All Wales Induction Framework for Health and Social Care, which is used for paid staff.
  4. The induction training includes guidance on {{org_field_name}}’s policies in relation to protection of service users from abuse, whistleblowing, confidentiality of information and access to records as well as covering essential health and safety procedures.
  5. Volunteers are given clear written guidance on their role and of the tasks they are expected to carry out and those that they should not carry out. The manager is responsible for ensuring that volunteers undertake tasks appropriate to their job description.
  6. Every volunteer is allocated a competent and trained staff member to provide support and supervision and to whom the volunteer can turn to for advice and guidance. Volunteers are encouraged to check with their supervisor or manager on duty before taking on work that they are not confident about.
  7. The service makes clear what is expected from the supervisory relationship, which includes regular opportunities to sit down and talk with the volunteer about how they are getting on, about problems encountered and about plans for the future.
  8. Where the volunteer experiences any difficulties in their work, they should talk in the first place to their designated staff member and then to the manager if the matter cannot be resolved in that way.
  9. The manager regularly reviews all voluntary roles and contributions with the people involved including service users, which could result in changes to the role being made.


Staff responsible for the recruitment, training, management and co-ordination of the service’s volunteers will receive appropriate training to help them carry out their roles competently.

Responsible Person: {{org_field_registered_manager_first_name}} {{org_field_registered_manager_last_name}}

Reviewed on: {{last_update_date}}

Copyright ©2024 {{org_field_name}}. All rights reserved

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